Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products in a wide range of sizes and styles. Order was easy to do on the website and arrived quickly. Very pleased.”

Helpful Report

“Very pleased with the new water butt”

Helpful Report

“Look very elegant, great quality, as advertised and fast delivery.”

Helpful Report

“Can't get through on the phone, always engaged and when email enquiry through no one comes back to you! Mr Adams - Hampshire”

Helpful Report

Hi, apologies to hear you've had trouble getting through - please understand we can are currently dealing with limited staff in the office due to social distancing and a very high demand of orders. Please email our customer support again and I'll ensure they look out for your email and respond as soon as possible - cs@gm8group.com Kind regards, Water Butts Direct

“Waterbutts arrived very quickly. Both butts look excellent, can't wait to get them installed and planted up.”

Helpful Report

“Water butt delivery good but piece of the lid clip was broken.”

Helpful Report

Hi Cheryl, sorry to hear you've received your lid with a broken clip. This must of been damaged during it's transportation from our warehouse to your address so we will chase this up with the courier company used. In the meantime, please email our customer service team who will be happy to deal with your issue - cs@gm8group.com Kind regards, Water Butts Direct

“Unfortunately water diveter did not work for me. Had to return. Paul very helpful!”

Helpful Report

“Very helpful when i managed to mess up my order and my email was answered within a few hours but I am still waiting for any notification of when it will be delivered one week after ordering.”

Helpful Report

Hi, I just spoke to my colleague and it turns out he has been in contact and sent you an email prior to this review so please check out your mailbox. If there's any issues. please do not hesitate to contact us. Kind regards, Water Butts Direct

“Very good service from ordering, through delivery information and a very good product”

Helpful Report

“Very quick delivery great quality product.”

Helpful Report

“Really pleased with the quality of the product, we have a little courtyard garden and it really looks lovely.”

Helpful Report

“Very good service. Apart from delivery issues outside the company's control, the only small quibble is that the inlets and outlets were not quite perfect, needing bits of plastic cut off or drilled otu.”

Helpful Report

“lid is cracked and the tap drips not impressed”

Helpful Report

Hi Simon, apologies to hear what's happened. The crack in the lid is likely to of happened during its delivery so we will be investigating this further with the courier used. Please contact our customer support who will be able to deal with this immediately and get replacements sent out > CS@gm8group.com. Kind regards, Water Butts Direct

“very good service once the water butt was in stock next day service, water butt now fitted and waiting for some rain”

Helpful Report

“Ordered 3 butts and all delivered on time and with all the correct accessories. My only criticism is the ludicrous 'child safe' catch on the lids. After cutting my thumb attempting to open them, had to resort to a heavy stick to depress the catch and remove the lids. Health and safety gone bonkers.”

Helpful Report

“Thank you for a great service and quality goods 👏 we have used you before and always recommend you thanks again Miss Dean 😊”

Helpful Report

“Very happy with my purchase and the items were delivered as advised”

Helpful Report

“When I first ordered the water butt it was shown to be in stock. This proved to be untrue. I was assured it would be back in stock within a few days but it wasn't. It remained out of stock for about two weeks. I realise this was out of WBD's control as it was a supply problem but it should not have been shown as available when it wasn't. However Daniel did his best to supply the water butt and when it finally arrived I was very pleased with it.”

Helpful Report

Hi Janet, Thanks for contacting us and apologies to hear what happened. It looks like this may have been a stock error which we can only deeply apologise for - we will also investigate this to help ensure it doesn't happen again. Please understand due to high demand and the situations in the world right now, our suppliers are being affected which can affect dates in which stock should be delivered to us. Glad to hear you've now received your water butt and are satisfied :) Thanks, Water Butts Direct

“I would recommend this company & was pleased with the way they dealt with a faulty item & replaced it without quibble & delivered a replacement promptly.”

Helpful Report

“The items I ordered arrived promptly and as described, so now i only have too wait and see if they do what they are supposed to do.”

Helpful Report

Water Butts Direct is rated 4.6 based on 1,963 reviews