Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Water Butt arrived with damaged lid and missing washer. Have left message several days ago and no reply yet.”

Helpful Report

Hi Simon, Apologies we haven't got back to you sooner - We have had to put alternate teams in the office in the past few weeks due to self isolating and it appears your request may of been missed. I'm aware my colleague has contacted you regarding resolving this issue where we will either send you a replacement lid if available, or an entirely new water butt. We will also be sure to contact the courier company regarding the damage caused to ensure this issue is looked into further. Apologies for any inconvenience caused and please understand, we will do all we can to put the issue right. Kind regards, Original Organics,

“Prompt delivery and very good after sales service.”

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“Amazing selection, they had just what we wanted. The service was very quick and efficient. We will definitely be ordering again.”

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“I was impressed by the quality of the butt. No drilling of holes required. Everything was a watertight fit. Taps and inlet pieces fitted perfectly. Would buy again from this company.”

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“A very nice quality butt with no leaks! Much better than the one I bought from my local garden centre. Also very good, quick delivery and good communication regarding delivery day and time.”

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“Very easy to order, quick to deliver and exactly as I was hoping for and expecting. 3 days in place and they are already filling up with the start of the winter!”

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“AAA+++ great goods easy transaction and super fast delivery...and the water butt I bought is exactly what I needed...114 ltr to be part of a water feature and plant bed irrigation system...and at a great price...couldn't want for more, recommend this item and supplier...”

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“This is the 4th water butt I have purchased from this company. Why 4? Because I was so pleased with the first three I ordered more!”

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“Item was spot on, delivered in double quick time”

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“Nice product at a great price and s described. Not installed as yet so cannot comment further.”

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“I would have given 5 stars, but... I placed an order for two water-buts on the website. No problem, order placed, ordered number appeared on screen, money sent. However, despite promises of confirming email nothing further was heard from this company until the order was delivered. In fact not even then, I heard only from the delivery company. So learn from this please, take note of the order number and don’t expect any communication. I expect I’ll use them again, I hope they get their back-office sorted!”

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“Great service. Resonded quickly when product originally out of stock, competitive pricing and fast delivery. Would recommend.”

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“It seems quite light but it has coped well with all of the rainwater we have had. It was easily installed and the positions for the tap and downpipe entry were well marked and easy to cut out once I had determined the position where I wanted to place it. All in all a good bit of kit.”

Water Butts Direct 4 star review on 8th October 2020

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“I have ordered three butts on different occasions and have always been pleased with the quality, price and speed of service.”

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“Purchased water butt in advance of required time as web site indicated 3week wait. Unfortunately we did not receive an e mail confirmation of the order. Although the web site indicated we would receive an e mail following despatch so we might track the order, this too was not received. Our water butt was received, unexpectedly, 6 days following order and we are pleased with the actual product. Communications to customer need to be improved to ensure information on what is happening is readily available”

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“Delivery so fast and when I had problem of missing tap it was sent very next day with sincere apologies”

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“Product great, your service great. Delivery by DPD poor. Finally delivered today”

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“Easy to order, the water butt arrived very quickly and in good condition.”

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“Quick delivery-taps not yet fitted”

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“Water Butts Direct supplied me with a slim 650 wall tank and diverter kit at a very competitive price. Communication with the company was excellent, and they noted my delivery instructions. I was informed when delivery would take place, and everything ran smoothly and it was delivered on time. I am extremely pleased with the product and highly recommend both the product and Water Butts Direct. Thank you to them for their excellent service!”

Helpful Report

Water Butts Direct is rated 4.6 based on 1,963 reviews