Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,016 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ta, furry very mutch. Great service n bits.”

Helpful Report

“I bought this to replace the smaller version of the same water butt which I bought several years ago - I definitely needed a larger one. As I have installed one before, it was easy for me to fit it. However, there was one problem; there was a leak from the seal on the tap. It seems to me that the O-ring is too soft, and as you tighten the tap into the hole, the O-ring is squeezed out. I fiddled with it a bit but it still leaked. I found a solution. Unscrew the tap and smear the thread with plenty of "Plumber's Mait" before screwing it back. That seems to have done the job. (Bit of a nuisance emptying and them re-filling the butt to do that). I think the instructions should advise the user to stand the butt on a paving slab (600mm square is ideal), if it is to go somewhere that is not already paved or concrete. I realized that with my first one.”

Helpful Report

“We are pleased with the water butt, which is strong, well made and was easy to install, however we have replaced the tap on the front with a more aesthetically pleasing black one. We also concur with another review of the product that suggests its design would be further enhanced if the stone pattern design was extended over the two sides of the butt. However, we were very disappointed with the service we received regarding the delivery. We would have made every effort to be in to receive the item or would have given the company instructions as to where to leave it if we had known we were going to be out. Indeed, this is usually a standard question when ordering an item to be delivered. Unfortunately it was delivered ahead of schedule and on a day that we were out. We were not informed of its impending arrival. There was no telephone call or text from the delivery company. According to our neighbour, it was left on a pallet in the middle of our drive. Thankfully, he very helpfully moved it to a secure location. We were not even informed afterwards that the delivery had taken place. We spent a lot of money on this item and would have expected a higher standard of customer service from the company to whom you entrust your deliveries.”

Helpful Report

HI Brian Please be assured your feedback has been passed onto our suppliers who delivered this

“A good design, particularly in its use of recycled plastic. Information on delivery dates could be more timely.”

Helpful Report

Hi Please be assured we have passed your feedback on

“Product brilliant but commutation lacking seriously, received a phone call from the delivery driver saying I am at your house where do what them ! I was 50 miles away with no knowledge of the delivery happening on that day !”

Helpful Report

Hi John Sorry to hear this I have passed your feedback onto the courier

“Our order was delivered well packed and the product was fine, as we had expected.”

Helpful Report

“Very pleased with the product and service. A negative is the instructions should be re written. Followed instructions, but the water diverter fitting needs to be lower than stated.”

Helpful Report

Hi Pauline Thank you for this we have passed your feedback onto relevant team member

“Easy to order online. Delivered in a week. Very pleased with product.”

Helpful Report

“Ordered and delivered within a few days. Great”

Helpful Report

“Arrived on time, instructions good, hose too short. Not or tested fitted yet.”

Helpful Report

“Good looking product with prompt delivery. Easy to understand instructions. Only minor thing is the lid of the butt isn't a perfect fit but still completely functional.”

Helpful Report

“Awkward to tap in on own”

Helpful Report

“Quicker than expected delivery by a very pleasant chap from a company I have never heard of before. A good solid water butt that has been easy to install- my only issue is the cheap plastic tap that was provided to fit, went out and bought an alternative.”

Helpful Report

“Good prompt delivery service, although i missed some information on pipe fitting sizes, but I cobbled it together fine, probably should have double checked before ordering.”

Helpful Report

“Good size. Can see it being very useful if only it would rain.”

Helpful Report

“The butts are fine and the description was accurate. It would have been nice to have been told when the delivery was coming. We were away for the weekend and arrived home to find some very large boxes outside the front door.”

Helpful Report

“The water butt arrived exceptionally well wrapped up and protected for the journey. Instructions are fairly sparse and of the cartoon variety. There is no pre-drilled hole for the water inlet so I had to buy a 44mm cutting attachment to use with a drill, and also a drainpipe adapter/connector so for the price I didn't find the purchase particularly user-friendly. You can't lift the top off to put a sterilising silver disc inside so I had to drill a hole in the top. On a more positive note it feels very sturdy and should cope with anything the weather throws at it. We have put some herbs in pots to grow on top, which is a handy way of keeping chives and other potential poisons out of the reach of our puppy.”

Helpful Report

“I received a water butt lid as requested. It arrived at the time you said and is exactly what I wanted. Thank you for great service.”

Helpful Report

“We've fitted them but it's not rained since. We don't quite see how the pipe into the drainpipe will catch a large amount of water as it would Weem they will catch the splashes but weee hoping it catches plenty of water as that's what we want.”

Helpful Report

“Fantastic service and the butt was delivered very quickly. Unfortunately, the tap was missing but a phone call quickly resolved that which came within a few days. However, no matter how hard I try to tighten the tap when fitting it still weeps. Not sure if it is me or the design!”

Helpful Report

Hi, Sorry to hear this Please send pictures to cs@gm8group.com with your postcode or order number so we can help

Water Butts Direct is rated 4.6 based on 2,016 reviews