Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,016 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The downpipe diverter kit is not designed for the 32 mm drill bit supplied. Washer supplied barely jams into the drilled hole with absolutely no chance of forcing the pipe in. Not sure this combination has ever bern tested together. Very unimpressed.”

Helpful Report

Hi, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“Finally arrived after a long wait. There was a lot of moisture in the barrel so the cardboard backing on the accessories pack had disintegrated as had the instructions. An email to the company resulted in new instructions being emailed but they are non-sensicle and in a micro-font that mean nothing to me. I have no idea what to do next, but at the moment I have a totally useless bit of plastic that I cannot fit to my square downpipe.”

Helpful Report

Hi Stephen, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“The item arrived damaged. No effort has been made to replace it.”

Helpful Report

Hi Claudia, Apologies to hear you're unhappy. I believe our customer support team have been in contact with you but if the issue still occurs, please contact them on the below email and they'll be happy to assist. Cs@gm8group.com Kind regards, Water Butts Direct

“Water Butt arrived with damaged lid and missing washer. Have left message several days ago and no reply yet.”

Helpful Report

Hi Simon, Apologies we haven't got back to you sooner - We have had to put alternate teams in the office in the past few weeks due to self isolating and it appears your request may of been missed. I'm aware my colleague has contacted you regarding resolving this issue where we will either send you a replacement lid if available, or an entirely new water butt. We will also be sure to contact the courier company regarding the damage caused to ensure this issue is looked into further. Apologies for any inconvenience caused and please understand, we will do all we can to put the issue right. Kind regards, Original Organics,

“Ordered a large water butt on the 6th June , I’ve had to chase fir an up date , still waiting for it going into 4 weeks shortly , no one is answering calls. Very poor customer service”

Helpful Report

Hi, Apologies to hear you're not happy. Please understand when you ordered, it was during the middle of lockdown when there would of been limited staff members in the office due to following strict government social distancing measures. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“Took 3 weeks for item to arrive even then had to chase for it before it arrived from a different supplier, missing parts that should have been included. Have chased for these items every week for the last 3 and each time am told its been sent, but still no tap 6 weeks after placing the order.”

Helpful Report

Hi, Apologies to hear you're not happy. Please understand when you ordered, it was during the middle of lockdown when there would of been limited staff members in the office due to following strict government social distancing measures so some orders will have experienced delays. The missing part was sent out so you should have received it by now. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“Found the same water butt cheaper in a shop days after ordering it. Once it arrived I found the tap leaked so had to apply mastic around the tap to stop the leak.”

Helpful Report

Hello, We are very sorry to hear that you are experiencing problems with our product. We are happy to send you a replacement tap if you wish? Thanks, Original Organics

Water Butts Direct is rated 4.6 based on 2,016 reviews