Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,959 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,959 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Water butt arrived on time, well wrapped for protection and marked fragile, with tap secured internally (unlike other providers).”

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“Excelent product and service. Easy to fit with everything needed supplied. I would recomend this product.”

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“Arrived quickly, filter set missing from purchase of butt so very grateful”

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“Reasonably priced and as described. It was a couple of weeks before the company dispatched the water butt, and took two emails to Customer Services to get a response with an update. The water butt itself arrived dented, but otherwise in tact and seems fine at the moment.”

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“Delivered on time blends in with the garden really well just need to connect the down pipe for free water”

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“Ordered a adjustable water diverter to fit my old gauge plastic downpipes. Nothing available elsewhere so thankful to find online. Delivered quickly and securely. The diverters were of excellent quality. I was able to fit easily myself. The connection tubing was much better than other standard supply. Very pleased and looking forward to some rain!”

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“Ordered over a week ago, called Customer Services, no indication when waterbutts x2 would be delivered.”

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If you could forward your name and order details to Customer Services at cs@gm8group.com we can look into this for you. Mandy

“Quick friendly and cheap compared to many”

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“After I ordered I was advised that they were out of stock.of my item. I was advised of the expected delivery and it actually arrived before that date. I was pleased to be kept informed and the product is of good quality.”

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“A really useful company , I needed a flat lid for two of my water butts and they supplied . It will take a bit of altering but they had them and supplied them pretty quick”

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“Only a 1 as I am yet to receive my water butts, and I haven't had notification of when they are arriving”

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“I purchased the diverter which works well as expected but only 4 stars as one part which needs to be cut as per width of the drainpipe was tricky. I get the need for flexibility in the product but it somehow needs to be easier to cut.”

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“Water butt arrived on time and was of excellent quality”

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“Pretty good delivery timescale considering the intervening bank holiday. Items as ordered and first valve fiteed today”

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“Very good service and excellent 'how to' videos on their website”

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“A good quality water butt, delivered on a Saturday after receiving new stock on the previous Thursday.”

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“A very attractive well made slim water butt. Nice flat lid on which I can put pots of trailing plants to make it more attractive in the garden. Easy to order and prompt delivery.”

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“Delivered on time. Great price. Great feedback and help from the customer service team. The web site is a bit odd - for example it told me the product was in stock but then told me I could not order it in the quantity requested (I only wanted one). Checkout was also odd. The confirmation email did not tell me what I had bought nor how much I had paid. And after opening an account the system told me I had no orders. Fortunately the customer service team assured me all was well and the item arrived on-time, in great condition and was exactly as described and requested.”

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“Fast delivery, fair price, new lid fitted perfectly to a very old butt.”

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“I recently purchased a Harcostar 114ltr waterbutt and was delighted with the speed of service and the quality of the product. The addition of instalation instructions, along with a Youtube video, made the installation process so easy. The company already has 5*. I then called in a 'man who does', to complete the installation and the simple job became a disaster. In trying to rectify his botches, I contacted Water Butts Direct. Although it was not their responsibilty, I just needed confirmation that I had indeed assessed the botched installation correctly. I never expected a response, but their customer services were excellent. I received a telephone call within an hour or so of my email to them, they explained what I could do to rectify matters, suggested various solutions and also confirmed I was correct in my judgement of the work. It's rare these days to even get responses from companies that are at fault, but for a company to offer support to customers when it is nothing to do with their services, is a rare treat indeed. Thank you so much to Stephen for all your help and guidiance. Water Butts Direct deserves 10* plus.”

Helpful Report

Water Butts Direct is rated 4.6 based on 1,959 reviews