Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,012 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why do you use Evri they ignore any instructions. I asked them to put the butt behind a side gate but they left it on the front door step. DPD or post office much better”

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“Well made. Fitting easy.”

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“I had problems with the delivery from the supplier. It was sorted out eventually and I am very pleased with the item itself.”

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“Good products, great customer service, fair price, prompt delivery. A good company to deal with!”

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“Received my order extremely quickly. Thank you.”

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“First class quick delivery and a good price”

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“Have used company before for bulk tanks but wanted something more attractive this time. Good robust item, quite expensive but the quality and style is what you pay for. Came with all the parts to fit to a down pipe, tap etc.”

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“I found the product I was looking for during a Google search, and Water Butts Direct were the supplier. I ordered the product, easy to use website, and it arrived within 3 days. So very happy, thank you!”

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“My only problem is the butt doesn't fit flush to wall. But delivery and packaging were very good”

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“Excellent service. Customer service very good. Dispatched when they said it would be and water butt was just what was required. Thank you”

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“I have a old blackwall water butt with a leaking tap. Got new tap from a few places but still leak. Asked the customer service of Water butts Direct and they found the right one for me. It is not expensive but there are very professional and asked for pictures of the old water butts and sort it out for me. Certainly will buy from them again if in need. I like good customer service with problem solving skills.”

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“Ordering from their expansive website was easy. A telephone query was dealt with quickly. My order arrived promptly but as to the delivery itself, this left much to be desired.”

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“Very happy with the oak lookalike water butt. The quality is excellent & delivery was very speedy. However I have 2 very small criticisms. One, I would've preferred to have had the option to choose the type of tap supplied as I had to order an additional tap which could be connected to a hose. The only other query I have is whether the lid is going to collect a couple of inches of water on top of it: of course it's not rained since we installed it!”

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“Really helpful advice on the phone prior to purchase. Prompt delivery”

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“Very speedy delivery and very good water butt. Needed this in a hurry as one of my very very old ones had sprung a leak. Need to gather as much rain as possible for future garden use. Excellent product.”

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“Easy to order, helpful when called to ask advice, speedy delivery via efficient logistics company with great team who called to arrange delivery and txt confirmation of exact time slot on the morning of delivery. Helpful and pleasant driver, item was well packed securely with protection. GREAT PRODUCT!! We ordered the large Burgundy water butt....it looks amazing and is really well made. Water Butts Direct 100% recommended. Thank you”

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“Good quality products, good advice and instructions with each one, fair pricing and swift delivery”

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“The water butt was very well packaged and delivered promptly. Love the quality and very happy with the order.”

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“Saw a butt that suited me. Ordered it. It arrived OK. Happy.”

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“Items (2 waterbutt package ) arrived promptly and were put together with reasonable ease and efficiency and all appears to be functioning as it should . I look forward to years of free garden water 😀”

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Water Butts Direct is rated 4.6 based on 2,012 reviews