Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,033 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The butt was delivered with the instructions soaking wet and I had to carefully unfold and dry them out. The plastic bung to the planter disappeared down into the butt as I prised it open. Can't get it out as there is no access into the butt. Because of this, the instructions for attaching the divertor to the butt do not make sense, as they do not recognise this lack of access. With this problem, I have not yet taken the risk of installing the diverter to either the butt or the downpipe as I fear that if it does not work as it should, I could have a big problem with overflowing, or having to replace my 2 storey rainwater downpipe. It is much more attractive than my much cheaper, rather ugly, water butt but the diverter on this was easier to install and it was easier to check that the levels required for the system to work properly were correctly balanced.”

Helpful Report

“Prompt delivery via DPD, thank you. First impression is a good strong construction with the tap position slightly higher than the competition in a well formed curved area of plastic. Ward who I have used for years persistently fail around the tap which sits in a formed recess with lots of hard edges which always crack & start leaking - same comment for Blackwall butts which we have also stopped using. My only reservation is that the hole, in your product for the tap, is threaded, even though your instruction sheet refers to an option with a plain hole & a backnut(which is what I normally use - I prefer a brass tap). It took me a lot of faffing about to get either your tap, or my brass one, straight using washers as packers from my own stock. I have revisited your website and I can find no option for ordering a butt with an unthreaded hole for the tap. Also, the end of the formed housing beyond the thread had not been fully removed and would have acted as a flap to slow the water flow. I had to go into the butt to cut it free.”

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“Good sales team response and product but website cumbersome”

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“Contacted customer service as water butt had not arrived, said they were having problems with their carrier, ask them to phone them but unable to, they would email, still not heard anything, ill probably cancel and reorder with someone else, disappointed”

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“Very good product we purchased the Greece urn 250 Litre and it looks fantastic in the garden”

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“Choosing from a wide selection was good - however delivery was delayed by your agent - I stayed in for two days with no delivery as had been promised. Third time lucky”

Helpful Report

“I bought the whole kit therefore I need a hole for the hose. I find it a bit annoying that i have source a 27mm drill before I can assemble and use it. A bit penny pinching.”

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“Very pleased with the water butt. Delivered in good time in a large box. My only negative observation would be that all the pre-drilled holes for the fixings had not been cleared of the large ragged edges on the inside of the holes making it impossible to seal the fixings, consequently had to spend time clearing the holes inside the water butt. Not very professional.”

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“I am very happy with my purchase. A good strong, well made water butt which I envisage will last many years. Good updates and delivery from the company.”

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“Quick delivery and good quality. Very pleased 👍”

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“It's not the prettiest of water butts and a bit of a stretch to say it looks just like terracotta, but it does the job.”

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“very helpful customer service on a very small order!”

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“The new lid fits, it arrived when you said it would. The gentleman who delivered it was friendly and polite”

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“Great product. Speedy delivery”

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“Excellent products and really good customer service!!!”

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“Good Butt, good Stand, good butt link but could do better with instructions. Link intructions say put the locking nut inside the Butt but this would be foolish as the spouts would be inside the Butts. The child-proof lid was Adult-proof until I discovered I had it back to front - no instructions there.”

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“Our water supplier linked us through to this company and we have had great service and prices”

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“Very happy with quick service and good product”

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“Easy to order, quick delivery and good clear installation instructions. Very informative site,would recommend this.”

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“Looks great have not connected yet”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,033 reviews