Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,030 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Ordered in afternoon one day and delivered in the morning next day. Already have this Water Butt and ordered second, so quality speaks for itself.”

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“Great service”

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“Great service, prompt delivery and customer service very helpful”

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“EASY TO USE WEBSITE QUICK RESPONSE IME , REALLY PLEASED THANK YOU”

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“Delighted and great service and delivery Thanks”

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“Great service and product delivered on time and as stated. Already installed and collecting water and water treatment good value for money.”

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“Water butt and stand were well packaged. They look good quality. Had to look on-line for instructions how to remove the temporary plastic bolt - where the water tap is fitted. From the instructions that came with the butt it wasn't clear what this was or how to remove it. The lid looks good quality & I like the fact that it's securely fitted to the butt. However for those who want the downpipe to empty into the top of the butt, there's no circular shape in the plastic lid to help with the cutting out.”

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“Excellent service, arrived earlier than expected, and it was as descibed.”

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“The water butt and base are fine and after some alertation works ok and is now collectng rain but but delivery was so slow it took a month from placing the oder to arrival”

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“Water butt arrived in good condition two days after ordering. Positioning and connecting was easy but, as others have said, the tap hole was not cleaned out properly and when the tap was screwed in tight enough not to leak it was upside down. Fortunately I had another rubber washer that added allowing the tap to tighten facing down.”

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“Great Service arrived in 48hrs”

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“Terrific water butt for so little money, my brother installed it for me without any issues!”

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“water butts, in total, purchased from Water Butts Direct, cannot complain.”

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“Easy to order new water butt and good quality however wrong colour butt was delivered - has since been replaced by correct colour.”

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“Just what we wanted. Looks good and is doing the job well. Would recommend.”

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“Quick delivery, a little part was missing and this was rectified by return post.”

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“Paul in the sales team could not have been more helpful. Everything arrived as predicted and is excellent. Thanks very much.”

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“The butt was delivered with the instructions soaking wet and I had to carefully unfold and dry them out. The plastic bung to the planter disappeared down into the butt as I prised it open. Can't get it out as there is no access into the butt. Because of this, the instructions for attaching the divertor to the butt do not make sense, as they do not recognise this lack of access. With this problem, I have not yet taken the risk of installing the diverter to either the butt or the downpipe as I fear that if it does not work as it should, I could have a big problem with overflowing, or having to replace my 2 storey rainwater downpipe. It is much more attractive than my much cheaper, rather ugly, water butt but the diverter on this was easier to install and it was easier to check that the levels required for the system to work properly were correctly balanced.”

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“Prompt delivery via DPD, thank you. First impression is a good strong construction with the tap position slightly higher than the competition in a well formed curved area of plastic. Ward who I have used for years persistently fail around the tap which sits in a formed recess with lots of hard edges which always crack & start leaking - same comment for Blackwall butts which we have also stopped using. My only reservation is that the hole, in your product for the tap, is threaded, even though your instruction sheet refers to an option with a plain hole & a backnut(which is what I normally use - I prefer a brass tap). It took me a lot of faffing about to get either your tap, or my brass one, straight using washers as packers from my own stock. I have revisited your website and I can find no option for ordering a butt with an unthreaded hole for the tap. Also, the end of the formed housing beyond the thread had not been fully removed and would have acted as a flap to slow the water flow. I had to go into the butt to cut it free.”

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“Good sales team response and product but website cumbersome”

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Water Butts Direct is rated 4.6 based on 2,030 reviews