Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,019 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time. Great price. Great feedback and help from the customer service team. The web site is a bit odd - for example it told me the product was in stock but then told me I could not order it in the quantity requested (I only wanted one). Checkout was also odd. The confirmation email did not tell me what I had bought nor how much I had paid. And after opening an account the system told me I had no orders. Fortunately the customer service team assured me all was well and the item arrived on-time, in great condition and was exactly as described and requested.”

Helpful Report

“Fast delivery, fair price, new lid fitted perfectly to a very old butt.”

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“I recently purchased a Harcostar 114ltr waterbutt and was delighted with the speed of service and the quality of the product. The addition of instalation instructions, along with a Youtube video, made the installation process so easy. The company already has 5*. I then called in a 'man who does', to complete the installation and the simple job became a disaster. In trying to rectify his botches, I contacted Water Butts Direct. Although it was not their responsibilty, I just needed confirmation that I had indeed assessed the botched installation correctly. I never expected a response, but their customer services were excellent. I received a telephone call within an hour or so of my email to them, they explained what I could do to rectify matters, suggested various solutions and also confirmed I was correct in my judgement of the work. It's rare these days to even get responses from companies that are at fault, but for a company to offer support to customers when it is nothing to do with their services, is a rare treat indeed. Thank you so much to Stephen for all your help and guidiance. Water Butts Direct deserves 10* plus.”

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“Very happy with ordering process and delivery Good quality”

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“Very good service. Thank you 👍”

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“Efficient service - the parts I ordered were sent promptly and were exactly as described.”

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“This water but is going to save me heaps on my water bill it's fantastic”

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“Excellent product and perfect size for the spacw I have avaiiable”

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“A1 service great item.”

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“Really nice company to do business with! They chased up delivery for me and and the courier was able to deliver just when I needed.”

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“Does what it says on the tin!”

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“Water butts are as described and they arrived really quickly. Great service.”

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“Correct item delivered.”

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“Good prompt service,installed now waiting for rain to see if it is water tight.Thanks.”

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“Excellent delivery and correct items. Thank you”

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“Excellent”

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“No problems”

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“Good quality product delivered very quickly.”

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“Excellent service arrived when specified met my expectations and was excellent value”

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“Butt was a replacement for our old 120 ltr that had started to leak. All the info needed on site to choose new butt 165 was slightly taller than my old one but easy to fit new diverter.”

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Water Butts Direct is rated 4.6 based on 2,019 reviews