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Water Butts Direct Reviews

4.6 Rating 2,019 Reviews
90 %
of reviewers recommend Water Butts Direct
4.6
Based on 2,019 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

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Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Very good and prompt service. The only reason for losing a star is the frustration that if you don't want the package they offer, it costs significantly more. I wanted a grey butt and stand, if I'd accepted the same butt in green with a stand, it would have been 35% less expensive.
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Arrived on time safely. Good Quality, would recommend.
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Good quality water butt very good service
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Very efficient and helpful
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It cannot be denied there was an issue with my order but what matters to me is that it was handled courteously and speedily and is now rectified to my satisfaction without too much hassle
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Excellent delivery of water butt would purchase from you again
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Good service, quick delivery and useful Q & A online. We have not unpacked yet, so no comments on the contents for a couple of weeks.
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I've ordered this butt before, but the green one, that one is fine too, been in operation for a few years. Due to the footprint of the green one, I decided to order another for a snug spot. The green one was out of stock so I ordered the sandy-beige one. Pro - comes with a good fitting fast flow tap (attached inside the butt for transit) Con - as there is a sump you cannot get 300 litres out of the tap Pro - sturdy and tough, a good plastic and a good lid, easy to on/off (should you need to). There is a removable internal collar which the lid snaps into. Con - they don't inform you about delivery and they use a different name to their transport company (who did ring the previous day but I thought the delivery was another order that I knew was on route) Pro - a fast delivery, at checkout it said 28 days but I received in less than a week Con - probably doesn't need wrapping in all the black plastic and clingwrap - perhaps you could ask at checkout if the customer wants all the plastic or wouldn't mind a few scuffs Pro - comes on a cute little pallet. I've left mine in the front garden in the hope someone steals it.
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My order arrived in good time and the Water Butt seemed easy enough to fix up. Hopefully it will do the job, as soon as we have a decent amount of rain! Would have preferred a lid which fitted over the barrel. The disc is awkward to remove.
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Initial problems placing an order for the 200l butt (using chrome, but no problem with Windows10), but prompt support provided. Thereafter, it went well - the butt arrived on the first day of the quoted range, well within the 1 hour time slot notified by text. The item was in perfect condition, with simple to follow instructions, and I had it assembled and in position in half an hour. I'm very happy with it; now I just need some rain!
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Very good service. Product not so good.
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Prompt and efficient service.
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Delivery delays were not communicated and I had to chase but responses were quick. Very happy with the water butt itself, easy to install and a useful & good looking item
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The flexible pipe was exactly what I needed. I had a little issue with the delivery which I now realise was due to the Royal Mail strike but feel I could have been informed when the item was dispatched.
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Prompt delivery. Easy to connect.
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Good communication when I complained of a defective inlet fitting. I was asked to send in some photos - although they were unlikely to demonstrate the fault - and they promised to send me a replacement.
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There was no mention of a delivery date until after the 28 days! Service was good but could communicate a little better!
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Generally speaking pleased and it was easy to set up the water butts. However, we bought two and on one the tap did not fit properly except when turned the wrong way up. Needed string and sealant to work without dripping. Arrived in good time.
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Product arrived promptly despite Royal Mail strikes, thank you
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Butt delivered within time frame quoted. Instructions for putting it together almost non existent. Thankfully have someone who is very DIY friendly so could work out what to do. Pump not designed for use in butt as you have to remove the electric plug to pass through the hole provided for the cable. Now it is installed it does look very good though and I'm pleased.
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Water Butts Direct is rated 4.6 based on 2,019 reviews