Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought a 225litre metropolitan water butt - and have problems with it. It wont fill and there were no instructions with it. I have others which are the more basic type that are fine. The diverter connection is very low on the water butt so not sure it that is partly the issue. But either way I would say it's a 'dont buy'.”

Helpful Report

Hi, Apologies to hear you have experienced issues with your water butt. Please contact our customer support who will be happy to assist --> cs@gm8group.com Thanks, Water Butts Direct

“Great quality for the money, delivered as promised.”

Water Butts Direct 5 star review on 25th January 2022

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“I only needed a spare tap for my water butt and the girl on the phone was very helpful. Delivered quickly and does the job. Thank you.”

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“Very prompt service & delivery. The slimline butts are just want I wanted. The only niggle was the tap seals on both leaked slightly. My husband fixed this issue by putting sealant round the joints, which seems be working so far. An easy fix so didn't report it.”

Helpful Report

“I recently purchased a large 300l water butt from Water Butts direct. They have a really good range available and when I needed to call to enquire about stock levels and likely delivery timescales the staff were super friendly and helpful. Sadly things didn’t quite go to plan with the courier and they failed to deliver the item as planned (no fault on my side). The courier company tried to charge me £45 for a re-delivery but a quick call to Water Butts Direct and they sorted out the problem within 24 hours. It’s a truly great company that can provide service like this when things don’t quite go to plan! Thanks & well done! Highly recommended!”

Helpful Report

“Since 2006 I have lavished love and respect on my womery worms. Each year I freshen up their home and bed them in again to enjoy their captive lives being fed with the best of our organic peelings. Nothing cooked, no onions, no citrus and plenty of fresh cuttings and washed egg shells to sweeten the earth. With all miracles come wonders. The worms reproduce when kept healthy and protected from the elements. If you water them in winter and not keep the wormery warm the whole colony can become a solid ice block inside with frozen worms. In summer they can cook so shade is imperative, so attention to the wellbeing of these incredible life enhancers is paramount. We'd all be forgiven for not thinking about worms in the romantic way we lavish affection towards bees. Worms do not give us honey and we have not been swept into the raptures of unction associated with the sweet reward from our bees. Worms work our earth. They are valuable beyond measure. They enable our earth to be viable from which we grow the food that feeds us without chemicals. Even in the Aramaic transcription of our Lord's prayer 'look after the earth that feeds us'. So ancient wisdom tells us that worms are essential to us. They are placid creatures, we incarcerate them and they still do our bidding without complaint. We need to respect our pollenators and our sub-terrainian soldiers who hold the health of our earth at the centre of their being. Therefore why did the people who capitalise on the sale of these captives not take adequate care of them to ensure that they arrive alive? There are easy ways to do this but it was not done. The purveyors of the wormery sent the 'Orginal Wormery'which arrived late but in tact delivered by DPD. But it is so very wrong to send these slaves to our soil without respect for them and to extract money based on the good that they do with no regard for the worms welfare. This lack of care is disgusting We are supposed to be evolved humans yet some people have such little regard for the little things in life. Shameful for those who pretend to be interested in preservation of our natural world. Within the instructions readers are told if the worms aren't wriggling phone us at once. Which I did and the recorded message told me that the office was open Mon-Fri and instructed me to email instead and cut me off. I have good healthy worms in my 15 year old wormaries and can populate the new wormary easily. I am simply upset by the failings of the company that rightly need to make profit. But through inadequate insulation and prolonged transit the worms died. They may only be worms but worms matter they really do, so show some respect.”

Helpful Report

Dear Dr Ward Exeter Devon Thank you for your message. I do apologise the worms arrived in that condition. However, all of our worms are treated with care and we ensure the conditions that they are kept with ourselves enable the worms to be in the best condition they possibly can when we dispatch them out to our customers. It is very rare we ever get a case where the worms have died in transit. We try our very best to get the worms shipped to our customers as quickly as possible as well to ensure the best to our ability that the worms' lives are as happy as can be for when they are ready to settle into their new environment in the wormery. I do apologise for any inconvenience caused and any upset that may have caused you. We are not open on the weekends, but we are open Mon-Fri 08:30am-17:30pm. We hadn't received any email or message from yourself, if we had, we would have certainly ensured the best possible solution to rectify the issue. You can give us a call or email us on cs@gm8group.com and we would be more than happy to sort out the issue for you. Kind regards, Water Butts Direct

“Good quality easy and simple to use”

Helpful Report

“Bought a hose tail - £6 seems a bit expensive for about 20p worth of plastic and it took over a week to arrive. Only 3/5 stars.”

Helpful Report

“The product is fine and matches existing. I was pleased it came in a box which suffered minimal damage. I did not receive a despatch advice from Water Butts hence the first I knew it was on it’s way was from the Carrier D.P.D. Delivery was within time limit taking into account Bank Holidays over New Year and Weekends.”

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“Made some enquiries and got helpful replies. Pleased with the butt!”

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“Delighted with this water butt, sturdy and looks very good. However, was a little concerned at first, as butt would only partially fill. This, I realised being due to the plastic cap in base of planter not being removed before soil and plants were put in.. don’t recall this being mentioned in the fitting instructions? I used some of the spare pipe supplied for connecting water butt to fall pipe and now vented, fills to full capacity. Other than that, well pleased with this product and fittings.”

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“Excellent product provided quickly and efficiently. Thank you”

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“Excellent customer service, thank you Sabrina! Quick and simple delivery. When we had a really minor issue, it was sorted quickly and in a friendly and efficient manner. We'd happily recommend Water Butts Direct and use them again.”

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“Sadly Dpd emailed they had delivered and left a note in my letterbox but NO parcel at the local pickup shop and your Norwich Dpd center told me it was being returned to you on Dec 31st! When will my order get to me? I have had no problems with other delivery services and either parcels were left on the doorstep or with my neighbour at no 13.”

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“Easy to order replacement tap for water butt. Quick dispatch.”

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“Delivered when the carrier said it would come! It looks good, but we've not had time to install it yet, so can't be sure that it does "what it says on the tin"! Looking forward to replacing our old one that sprang a leak.”

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“Not commissioned yet, however a thought - there were 2 holes drilled for the taps to empty and 3 gaps in base - why are they not lined up ? If they were both taps could be used in tandem”

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“Prompt delivery and all seems well although bought to replace older one that had split probably after 4 0r 5 years”

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“Very easy to order, excellent delivery service, and very good quality water butt at a very reasonable price. Was very easy to install. Very pleased with the quality of service and product.”

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“Products came in good time. Looks good and stylish. Instructions for fitting very good.”

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Water Butts Direct is rated 4.6 based on 1,963 reviews