Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with water butt. Not so impressed with delivery company, who left the cardboard package outside the gate on a rainy day, when by walking a few metres it could have been left under a covered porch.”

Helpful Report

Hi John, Many thanks for your feedback on the product and apologies to hear what happened with the courier company. They are under strict orders to follow the social distancing measures but we do understand what happened caused inconvenience and we will be sure to investigate into this with the courier company used. Kind regards, Water Butts Direct

“Really good service, very reliable. On time. Excellent.”

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“Excellent service.”

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“First time customer. I was impressed with the product & the service, so much so I purchased another off them the following week.”

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“Products were received promptly and were as described however I had a few queries and it proved a little difficult to get them resolved. Overall good service but need to work a bit on communication”

Helpful Report

Hi David, Thanks for your feedback and glad to see you're happy with the product. Apologies to hear you've had trouble getting hold of us. Due to social distancing regulations, we currently have a limited number of customer support available in the office with others working from home. Please feel free to contact us via email : cs@gm8group.com or call us on 01462 429765 and we'll be happy to help with any queries. Kind regards, Water Butts Direct

“quality product. Competively priced. Superb delivery. Exceptional service.”

Helpful Report

“Hefty price for this water butt. However, very original design and blends nicely into my garden. Found that tap has a 3/4 outlet, not the usual 1/2 inch which means we have to source an adapter, which could have easily been supplied with the butt considering it's price. Also, to connect to the drain pipe, a hole needs to be drilled through uneven plastic. Still, I would buy again with this knowledge as I love my water butt and found ordering and delivery very easy.”

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“A great product at what I thought was a very reasonable price”

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“Had to wait months for this water butt to come back into stock, but its definitely worth it. I was notified when new stock arrived, and it was delivered without delay once I had placed my order.”

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“The Butts I needed were initially out of stock so9 a frustrating wait but I was emailed as soon as they were available and delivery was prompt. Now installed and filling fast.”

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“Great product and service. Very happy with the butt and a fresh rain water collection poit at the bottom of the garden”

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“Excellent service from water Butts Direct . I under estimated the size of 350l water Butt and Paul and Daniel were ever so helpful and arranged for the 240l Butt to be delivered and the 350 to be collected. All within a week in fact I now have the 240 plumed in and it looks great in my garden. Thank you would definitely recommend this company.”

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“Brilliant product delivered very quickly”

Water Butts Direct 5 star review on 24th October 2020

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“In was pleased with the speed of delivery, but would have expected an email advising me of the anticipated delivery date.”

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“Fair price, very quick delivery..haven't set it up yet so hope I'm not disappointed”

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“Very good service with a prompt delivery”

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“First class, delivery received in a couple of days. Excellent.”

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“A very good quality product and a quick delivery. Communication could be better.”

Water Butts Direct 4 star review on 16th October 2020

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“Very efficient, quick delivery, excellent product”

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“What fantastic service. Easy to order website & two days later it arrived.”

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Water Butts Direct is rated 4.6 based on 1,963 reviews