Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,016 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The butt arrived and on time in good condition. My beef with this company is, I wished to add this but to my existing water but (same make and model) but they do not make or supply the attachment. John Evans”

Helpful Report

Hi John, There are only certain items and accessories that we sell I'm afraid, apologies for the inconvenience caused. Kind regards, Water Butts Direct.

“The water butt with planter is very nice and I have now 2 of them in my garden. Unfortunately the communication with the company was not as straightforward as I’d expect. The order was delayed for over 6 weeks and although they were very nice and helpful over the phone, no emails with confirmation about changes or indeed time of despatch were sent. Both times the item were delivered without any warning and left in front of the house. We leave on a busy road and it could’ve easily been taken.”

Water Butts Direct 3 star review on 17th October 2022

Helpful Report

Hi Una, 3 Emails were sent regarding the delay, dispatch and out-for-delivery. Delayed email was sent on the 29 Sep 2022 15:24 Dispatch email: 06 Oct 2022 10:36 Delivery email: 07 Oct 2022 08:56 To the email that was on our system from your web order. Kind regards, Water Butts Direct.

“I initially ordered the 350L water butt. Delivery kept getting delayed because of problems with the supplier. While I can see that the suppliers let WBD down, I feel they could have done something to compensate customers who waited 6 months longer than they should have. (And maybe find another supplier? How hard is it, exactly, to make a big plastic bucket once you have the moulds set up?). I reordered the 250L water butt, which came quite quickly, although it was severely dented in transit. The dent popped out and all seems to be well, but this was careless.”

Helpful Report

We did offer a discount to our customers which was explained in the emails that were sent out. Unfortunately, the situation was out of our hands and I'm afraid it is not as simple to just find another supplier when it is from the manufacturers themselves. This was explained in our emails that were sent out regarding issues with the molding and machines. Sincerest apologies that the 250L Water Butt arrived dented, however, we would have happily resolved this issue for you, but we received no communication regarding this. If you can drop us an email with the details, we can sort this further for you. Kind regards, Water Butts Direct.

“Delivery took longer than stated on the website. There were valid reasons for this; the sourcing company being on holiday when the order was made and a post office strike. However, communication for the reason for the delay could have been better; two calls were needed to get the pertinent information. The water butt itself is lovely; a good shape, fitting colour, suits the location for which it was targetted. I like the fact that it is made of recycled plastic and that it is British made. Most of the fittings are of good quality. However, there is one error where a significant improvement could be made. The connections to a downpipe diverter do not fit the screw thread and are of a pale cream colour which is so not in keeping with the overall product. We ended up drilling a separate hole for the diverter equipment we had (see attached photo). I am genuinely pleased with the rest of the product. It appears a glaring area of neglect in design.”

Helpful Report

“I have not installed yet!”

Helpful Report

“my water butt when delivered had a big dent in it. I was out at the time. The only way I could get help was to send a photo of the damage. Being in my seventies, I found this difficult to do. Even then acceptence of the damage was not fully accepted, and I had to see if there was a crack that went from back to front. I have been told that a replacement will be sent?”

Helpful Report

“this company is just a sell on at a profit outfit .i could have got it a lot cheaper direct from the manufacturer,, in this case endurramaxx limted,it pays to do your homework”

Helpful Report

“I only received the water butt on 5th September, owing to Royal Mail misdirection. So my fitter had already finished my project and is not now available to connect it up. So I have no idea whether it’s satisfactory or not.”

Helpful Report

“item came within good timescale, installation instructions aren't great and the unit itself is pretty unstable. Hard to check that it is plumb, but it rocks on most surfaces (even when the surface is dead level) hopefully it will be more stable once there is water inside it. Still in process of installing.....”

Helpful Report

“Can’t comment. Still waiting for delivery”

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“The diverter eventually arrived but I was worried so had to track it as it took longer than expected.”

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“The water butt itself is ok but very disappointed with the price I paid as other shops are selling these a lot cheaper I thought that I was getting a discount as these were being sold as a suggestion by the E&S water board! Thank”

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“They need to clearly indicate internal and external dimensions on their products. Otherwise satisfactory.”

Helpful Report

“Great customer service and helpful advice trying to get a water diverter for a non standard square drainpipe. However, arrived with two sets of conflicting instructions. Doesn't fit flush with the wall so have had to do a bodged job which doesn't look great. Staff on phone helpful - people get 5 stars but product gets 2. It does divert the rain water though! A lot of money for a less than high class product.”

Helpful Report

“Like the product and nice that it came as quickly as it did. However, I didn't get any message to tell me that it had been dispatched or when it was being delivered. This is a big deal when you are receiving such a large item and need to be around to receive it. It got delivered totally out of the blue when I wasn't home. So not sure I will buy from again if they can't communicate.”

Helpful Report

“Don't appear to send confirmation of order. Have to rely on courier to provide delivery date. Very slow order processing. Packaging was amateur. Was the delivery on time - don't know because you didn't give a delivery date. How long did the delivery take - if you're asking the time from placing the order = too long”

Helpful Report

“We ordered two butt's, one if which has a small leak in the bottom. We also ordered some water treatment which wasn't delivered. They have told us they will replace but it might might take weeks as there is "a supply chain problem". So only 3 stars I'm afraid.”

Helpful Report

“The piping and drainage was the wrong shape so the person that installed it had to use the old piping, and he couldn’t use the other. It did not inform people of this in your description of the water butt,”

Helpful Report

“The product is great. The delivery was poor. The delivery driver turned up in completely the wrong place and then called me telling me to collect the product ... which wasn't small! Good job I have a big enough vehicle to collect it ....”

Helpful Report

“The water butt base is fine and was delivered promptly. I was surprised to find that it was very dirty.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,016 reviews