Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good product at competitive price, efficient delivery.”

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Thank you for your review Tony! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Ordering was straight forward on line after choosing from the vast range of sizes and styles of water butts. Delivery was very quick and assembly very straight forward. It is surprising how quickly a 500ltr butt fills from just a shed roof.”

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Thank you for your review Jeffrey! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“excellent product and service, thank you.”

Water Butts Direct 5 star review on 30th September 2021

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“I shortened the claws for a 70 mm pipe, not 700 mm, apologies for the typo in my last review. Now, let me address the issues you raised in your reply. I received and installed not one, but two Graf Speedy Rain Water Diverters. They looked no different from each other, nor from the pictures on your website. It would, therefore, be safe to assume that they were as intended. As for your rather unkind suggestion that following installation instructions for the easiest and speediest of all rainwater diverters is beyond the wits of a damsel such as myself, what can I say? With two 3P Universal Filter-Collectors even I have achieved two full 500-litre butts in two rainy days. It does seem that Grafs may be speedy to fit but sluggish to fill due to their poor design. Regards.”

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“Good clear website and range of water butts. Easy to order and came very quickly. Would recommend.”

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Thank you for your review Anna! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Honest information about long delivery wait. The butt arrived within the 28 days perfectly packaged with easy to follow instructions. Looks fabulous in situ.”

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Thank you for your review Karen! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Very pleased with the quality and delivery. It did rain the next day and it collected 200 litres in a few hours. Yes a lot of rain! Diverter works well and needs no further maintenance it seems. Installation is a lot easier if you can move the bottom part of your downpipe once cut. Mine was rigidly fixed to the drainage which meant a lot of extra work so check before you cut.”

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Thank you for your review Patrick! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“The 227 litre butt arrived very quickly and well packaged. It is well made and easy to assemble.”

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Thank you for your review Terence! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Arrived promptly, very well packed and a good product.”

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Thank you for your review Robert! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Excellent product and very good value for money.”

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Thank you for your review Christine! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Good solid water butt with diverter, delivered in good time, easy to put together. Works well”

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Thank you for your review! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“Ordered 2 water butts. Delivered very promptly and a good product. Had a missing part and a damaged part. I rang customer services and all parts were replaced and arrived the next day. Excellent service.”

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Thank you for your review David! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“The service I have received has been excellent - all my questions have been answered quickly by friendly and helpful staff”

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“I bought two water butts which two years later split. I wrote to this company who promised to get heir team to get back to me. I am still waiting. Better off buying from B& Q. WOULD NOT RECOMEND THIS COMPANY.”

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Hi, Apologies to hear what's happened and for any inconvenience caused. As you've posted this review as anonymous, we're unable to find your orders or contact details so please contact our customer support directly who will work to resolve this issue immediately : cs@gm8group.com Apologies once again for any inconvenience caused. Kind regards, Water Butts Direct

“In May 2021 I acquired two 500-litre rainwater butts from Water Butts Direct and called them to help me choose between various diverters. «Graf Speedy» - speedily came the answer. I looked it up on Trustpilot and found no reviews. A bit too systematically, two reviews on Freeflush and eBay ticked all the boxes: «Easy to install… Works well… Will recommend…» Unconvinced, I closely studied the graphics for Graf Speedy. The rubber pincer intended to divert rainwater into the butt, did not look like it could capture much. On the other hand, an expert was firmly behind it. And who was little I to argue? And why would anyone be producing something that didn’t work? Also, boring two 32 mm holes in steel downpipes was clearly less intrusive and daunting than cutting out two chunks for 3P Universal Filter-Collectors which I knew to be good but pricy. While back there in May, Graf Speedy was offered at a seductive £ 44.16. I bought two and installed them following the instructions. And boy, did I regret it! Over a period of four months, including the uncommonly rainy August, the water level in one of the butts only slightly rose above the tap. One rainy day in mid-September, seeing the water trickling away down the pipes, I lifted up the lids of my butts. Not a single drop was falling inside. I checked the filters - they were OK. Then I jiggled out of the pipes the beggarly claws. One was full of slime (that roof is overhung by a tree), the other was clean but empty and squashed even though I had shortened it for a 700 mm pipe as per the instructions. Speedily I chucked both Grafs into the bin and replaced them with 3P Universals. Today, after the very first good shower my barrels were half full. Wow! That’s what I call rainwater collectors vs losers. There is but one question remaining: what exactly motivated WBD to push Graf Sluggish above all others?”

Helpful Report

Hi Simona, Apologies to hear the issue you've encountered with the Graf Speedy Rain Water Diverters. It does seem you may have fitted the product incorrectly or received a faulty unit which we can only apologise for. Both of these issues could have been resolved by contacting our customer support at the time when the issues were first discovered. Please feel free to reach out if you feel we can help any further. Kind regards, Water Butts Direct

“This is regarding the 200L water butt. The base had cracked in two places where it is not fully supported by the stand. This is a very bad design and as shiny as it looks when purchased, within a year, the base will crack under the water pressure. I dont think they have tested it out properly at all and just pushed into the market to make quick profit.Do not buy!”

Helpful Report

Hi, Apologies to hear what you have experienced. All our water butts have been fully tested but feel free to reach out to our customer support team who will assist you --> cs@gm8group.com Kind regards, Water Butts Direct

“Easy to get out water butt ordered and delivered and it was super easy to install on our downpipe too. Id highly recommend this company!”

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Thank you for your review Victoria! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“The following critical comments (see below) were submitted to the company in advance in the expectation that it would generate some form of positive response...still waiting. The comment re the PTFE tape was dismissed and misunderstood as I was referring to the instructions issued by Water Butts Direct (not one issued by manufacturer of the tape - there weren't any.) The comment re the tap was intended to be helpful and if followed could significantly improve the product but other than passing it to someone else in the Company, it seems to have been ignored. "9/10 for cosmetics 2/10 for practicalities; The directions for attaching the tap are unclear/confusing. It is important to understand that the PTFE tape has to be wound round the tap thread in the opposite way that the tap is tightened, ie the tap is screwed in in a clockwise direction and the tape has to be wound in an anticlockwise direction (courtesy of a local friendly plumber!). The tap itself is not really suitable in that it is too narrow a gauge with a consequent very slow water flow (even when the tank is full). My other water butts have wide gauge taps and fill a 10ltr can in about 15/20 seconds - as opposed to 2 plus minutes for this one."”

Helpful Report

Hi, Apologies to hear the issue you've experienced. We will take the feedback here on board going into the future. Please do let us know if we can be of any more assistance. Kind regards, Water Butts Direct.

“Two butts bought from you a little over two years ago. Now both leaking from splits on underside. Waste of time and money.”

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Hi Tina, We're sorry to hear what has happened - please contact our customer support on the following email who will assist --> cs@gm8group.com Kind regards, Water Butts Direct

“Very helpful staff and speedy and efficient delivery. All good.”

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Water Butts Direct is rated 4.6 based on 1,963 reviews