Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,963 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

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“excellent service, had what i needed, arrived quickly, no worries”

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“Really pleased with my new water butt, good quality at a reasonable price. Easy to order online and quick delivery so would recommend and order again. Thank you”

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“Great water butt with a neat and streamlined shape. Very speedy delivery. Very pleased .”

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“Hello, I bought the 250 litre capacity water butt and I am well satisfied and if I needed another water butt, I would buy again from Water Butts Direct. Sincerely, John Meek”

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“Came quickly. Only issue was the tap connection leaking. Only after it had collected quite a bit of rain could i see it dripping. Had to get some PTFE tape and wrap around the thread. Seems ok now. So if you buy one make sure you have some tape just in case, or perhaps stick some on during setup to avoid getting wet later!”

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“great product, practical size,looks good fit for pupose”

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“They provided what I wanted.”

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“Good price, product as per description, speedy delivery. The 3 part stand was pretty rubbish though, prefer the ones that come with a one piece moulded stand.”

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“I am very pleased with Water Butts Direct. Delivery was within time stated and Courier very helpful in carrying the obviously large package into my garden. Love the design on the butt too as adds that extra something. Although being elderly, I was able to assemble the stand; cut the required hole in the lid and place the whole with down pipe slotted within the lid. Very impressed with child safety locking lid too. An excellent purchase!”

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“Bought as a replacement for an existing high-capacity water butt, this feels much more substatntial and therefore likely to be more durable. The locking lid is a good safety feature but I would like to have had a built-in access point for rainwater. The absence of a drain point I feel is a poor design feature making moving the butt problematic once in use due to the weight of residual water. Also, the usable capacity of the butt is probably somewhat less than advertised as a result.”

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“Pricing on site was a bit confusing with apparently several different prices for the same item! However, having established the best price, the service was very good and the water butt arrived as predicted. It appears to be well made and value for money and will no doubt serve its purpose over many winters.”

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“Good product and quick delivery.”

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“EXCELLENT PRODUCT. ARRIVED QUICKLY. VERY PLEASED OVERALL.”

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“Poor value for money. Much cheaper at our local garden centre with a better product. Wish I’d checked first”

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Dear Customer, I do apologise that you were not satisfied with the product you received. Please know that if you contact our customer support team, they would be happy to help resolve the issue. If this sounds like a plan, please email - cs@gm8group.com explaining the issue. Please know: These are designed and made by one of our manufacturers and it is out of our control. But, we have sent your feedback to the supplier to help prevent this again. As a small family-run business, reviews are really important to us. I'd ask if you get your issue resolved, please could you consider revising it? Kindest regards, Olly - Water Butts Direct

“Butt is exactly as described and easily fitted in an hour. Filled with first good rain. Perhaps I should have bought 2”

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“Great service from the supplier, this water butt was exactly what we were looking for. Easy to follow instructions, so diverter set up worked perfectly when tested.”

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“Water butts exactly as described, reasons delivery time, additional fittings arrived at the same time, good service”

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“Second water butt from you 1st one still going strong after around 4 years in use . Lots of plants and such so needed a second one . Worth the money Thankyou”

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“Our water butt arrived quickly and ready prepared for any easy set up. We appreciated not having to fiddle around putting the tap in ourselves. Also the water butt had holes pre drilled making fitting the diverter kit so simple.”

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“Very good thank you”

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Water Butts Direct is rated 4.6 based on 1,963 reviews