Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 1,962 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 1,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful customer service on a very small order!”

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“The new lid fits, it arrived when you said it would. The gentleman who delivered it was friendly and polite”

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“Great product. Speedy delivery”

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“Excellent products and really good customer service!!!”

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“Good Butt, good Stand, good butt link but could do better with instructions. Link intructions say put the locking nut inside the Butt but this would be foolish as the spouts would be inside the Butts. The child-proof lid was Adult-proof until I discovered I had it back to front - no instructions there.”

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“Our water supplier linked us through to this company and we have had great service and prices”

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“Very happy with quick service and good product”

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“Easy to order, quick delivery and good clear installation instructions. Very informative site,would recommend this.”

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“Looks great have not connected yet”

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“Really great, found exactly what I wanted.”

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“Great quality, clear instructions, made in Britain, brilliant!”

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“No barrels received yet !! Please advise when the goods will arrive.”

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“Arrived dead on time, excellent product, would be happy to recommend both the Company and products to others. Thanks, Jed”

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“Very fast delivery. Love the shape and colour of this water butt. I asked a plumber to fit it for me and it all went very smoothly. Tested it would using a hose and it all works fine. Thank you so much”

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“Good quality product delivered promptly.”

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“Have not received the product”

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“I can’t rate you as the butts have still not been delivered. Evri just keep’s messaging it’s delayed”

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“This is the first water butt that I've purchased therefore I'm no expert, it seems good quality. I don't need a diverter as it stood in a field so I can water some recently planted trees. The service from Water Butts Direct was excellent,the product arrived in a few days reasonabley priced and British made so all good.”

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“I rarely give poor reviews as I consider myself to be realistic when it comes to business challenges. However, on this occasion I find that I am unable to give a higher rating. I chased for an update on my order when it did not arrive to be told they were awaiting the item to come back into stock some 8 days later. Adding this on to the time I had already waited was disappointing. No apology was given. I asked if they could guarantee my water butt would be sent out immediately stock came in, but no response to this. I chased again and was told delivery had been put back again. No apology this time either! My water butt has now arrived and I am happy with the quality. Had the delayed stock communication been handled better, my review would not have been so poor. Please consider your customer a little more when delivering bad news.”

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“This was the best value water butt I could find of the size and style I wanted. It was very easy to connect it to my existing water butt using the connector kit I purchased. Delivery was very prompt. Would definitely recommend this conpany”

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Water Butts Direct is rated 4.6 based on 1,962 reviews