Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,808 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“Arrived next working day, had few issues with uv light, spoke to them on live chat at first, they help sort this out over the phone without any fuss. thank you”

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Posted 3 years ago

“Very helpful staff. Useful information answered. All connected up now working fine. Will recommend. Thanks”

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Posted 3 years ago

“Fantastic service and fantastic products”

Water Garden 5 star review on 19th July 2021

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Posted 3 years ago

“Knowledgeable and friendly and helpful, will definitely be back if I have any pond issues”

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Posted 3 years ago

“I contacted Water Garden and explained what I needed to ensure I had all the parts I required for my back garden project. Very friendly and gave great advices. Parts arrived well packed and on time. Thank you very much for your help.”

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Posted 3 years ago

“This is blooming amazing..........”

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Posted 3 years ago

“I couldn’t find the correct combination of adapter’s and tail hoses from anywhere other than this firm, very good quality and worth paying a bit extra. Good service and delivery.”

Water Garden 5 star review on 13th July 2021

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Posted 3 years ago

“Problem developed with cleaning of Filtomatic . Discussed with Andy . His assessment and general guidance excellent . Examined sludge pump etc and discussed further . Order for new sludge pump and control panel placed . All delivered promptly . Now fitted and all working effectively. Many thanks for the confidence building support . Chris W.”

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Posted 3 years ago

“The one main thing I learnt about Water Garden was that they know how to protect items for safe despatch. A lot of big companies could learn a lot from them when despatching small items. I have since made a second order from them and that has also been received well packaged and safe.”

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Posted 3 years ago

“The 'clear' Gold Label Pond Paint I purchased stained my water feature white :(”

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Posted 3 years ago

“Delivery was pretty quick and on the day Expected. The Oase set had been brilliant so far. It’s been in a pretty murky pond and the water was noticeably clearer within a day or two. Very happy so far.”

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Posted 3 years ago

“It is working well thank you.”

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Posted 3 years ago

“Very pleased with fast service and effective product. Pond cleared after 3 or 4 days. Wish I’d bought the Filtral UVC 6000 premium years ago!”

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Posted 3 years ago

“I found the team very knowledgeable and most helpful. I would highly recommend Water Garden to any one and will definitely be using them again”

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Posted 3 years ago

“I purchased a 60 cm water blade really pleased it looks great and all the assistants were extremely helpful when i phoned with queries”

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Posted 3 years ago

“I was totally unsure on what was required for our pond. When I explained and supplied information to assist the gentleman at Water Garden, I received an informative and reassuring reply. Based on this I ordered a new UV unit. Placed the order and it arrived the very next day, perfect. Would highly recommend this company and congratulate them on great communication and service.”

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Posted 3 years ago

“Impressive. The model I wanted was out of stock but I was given an upgraded pump at no extra cost, Service excellent. Delivery quick. Would recommend this Company”

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Posted 3 years ago

“First class service product working well fish are happy easy to fit and looks good.”

Water Garden 5 star review on 5th July 2021

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Posted 3 years ago

“Have been using an aquamax eco 12000 pro for about 10 years and it finally stopped pumping - can’t say we didn’t have our monies worth - so we wanted the same again - found it on Water Garden but updated model. Wanted to replace like-for-like so we didn’t have to change pipes and fittings etc as it’s a dual flow and would be lots of work and disruption for the fish. Water Garden were brilliant and assured us the new model would fit where old pump did. They were dead right and the pump is working a treat. Excellent customer service. Excellent product.”

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Posted 3 years ago

“Very helpful member of staff and excellent service.”

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Posted 3 years ago

Water Garden is rated 4.9 based on 1,808 reviews