Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,811 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Knew which product I wanted to order. Service and delivery very good.”

Helpful Report

Posted 7 years ago

“Easy to order, timely delivery, quality products at reasonable prices. Will use them again.”

Helpful Report

Posted 7 years ago

“Online order delivered promptly, free delivery no charges. Would use the company again.”

Helpful Report

Posted 7 years ago

“All great Got advice from staff Goods OK arrived within 2 days Brilliantly packed Thanks to all i will be back for items as required in the future A great supplier”

Helpful Report

Posted 7 years ago

“Fantastic service. I ordered a pump on Sunday afternoon and followed up with a query by email. Water garden rang me before 9am on Monday morning to address the query and took the time to discuss the technical requirements. I received the pump first thing Tuesday and as I'd taken the day off work I had it installed on the same day and it works perfectly. Customer service could not have been better. Well done.”

Helpful Report

Posted 7 years ago

“Brillant Service with very very good deliveries”

Helpful Report

Posted 7 years ago

“Excellent customer service. Went above and beyond when we purchased an air pump. Thank you.”

Helpful Report

Posted 7 years ago

“really good service. Everyone is very friendly. Web site really easy to use tell you what you wont to know.”

Helpful Report

Posted 7 years ago

“Always a very good service and prompt delivery. Thank you”

Helpful Report

Posted 7 years ago

“Friendly, knowledgable telephone support. Fast, next day delivery at no extra cost! Very efficient. Goods came in one package despite ordering two things separately. Highly recommended.”

Helpful Report

Posted 7 years ago

“Excellent service and information from Joe, very competitive price for a filter and pump, next day delivery without charge - Water Garden tick all the boxes. They will definitely be the company we will try first for anything we need for our Koi pond. Patricia- Tunbridge Wells Kent”

Helpful Report

Posted 7 years ago

“Excellent product,well installed by friendly ,capable Jack.”

Helpful Report

Posted 7 years ago

“My Aquamax pump had packed up, as it was still under warranty I contacted Water Garden so I put the pump in the post on the Monday and I received the replacement pump on the Wednesday morning very slick quick and professional service. Thanks Water Garden.”

Helpful Report

Posted 7 years ago

“Excellent advise and customer service. Contacted them about a project I had been given as an electrician to illuminate a large pond underwater from one central location. I sent in photos of the project by email and the best recommended fittings to a achieve what was required was recommended. After purchasing and installing these the results where fantastic and achieved the required affect.”

Helpful Report

Posted 7 years ago

“brought an oase 36000 bio start kit complete arrived last friday, connected all up saturday thinking uvc light was not working we were sent a new light today, again we thought light wasnt working so rang water garden up the gentleman on the phone was absolutely brilliant he talked us through the procedure of everything we needed to do and its working now. will definately use water garden again”

Helpful Report

Posted 7 years ago

“My original pump went U/S I contacted Water Gardens and ordered a new Oase 9000 I also asked for next day delivery, no problem. At all times I was treated with a courteous and knowledgeable manner. The pump arrived midday today and is up and running. Happy Koi, Happy me. I will recommend this company whenever I can. Thank you.”

Helpful Report

Posted 7 years ago

“My pump failed on Thursday evening for my large, rather overstocked, carp pond. I phoned and ordered a new pump explaining that I needed it ASAP. With no extra charge, it arrived by FedEx first thing the next morning, by which time my carp were looking a bit sluggish and starting to gasp. Thank you for helping save my fish.”

Helpful Report

Posted 7 years ago

“I would like to convey a sincere thanks to your staff in the help and efficiency that has been given in my purchase of filtration and pump equipment for my pond. Especially to Jack who has been incredible with his knowledgeable help and advice. If all companies had staff and support like yourselves this countries trading position would be unbeatable.”

Helpful Report

Posted 7 years ago

“Had all the parts required for our fountain, which, when ordered, arrive not only on the day, But during a pre advised time slot. All parts = Top Quality. Many thanks Water Garden Sales team. Most helpful when I ordered wrong part, soon exchanged. B. H. East Anglia”

Helpful Report

Posted 7 years ago

“"I am very impressed with the prompt, helpful and friendly service I have received. It is a pleasure to deal with people who have excellent knowledge of the products they sell"”

Helpful Report

Posted 7 years ago

Water Garden is rated 4.9 based on 1,811 reviews