Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,811 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“easy to use website - and quick response and delivery.”

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Posted 10 years ago

“rapid despatch and communication and detailed help by email and phone is exceptional”

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Posted 10 years ago

“First-class service from enquiry to delivery”

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Posted 10 years ago

“Advice re my pond, over the phone, was excellent. Relevant replacement parts were ordered on Friday and delivered the following Monday. I cannot ask better than that. KD Surbiton”

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Posted 10 years ago

“The service was first class, items were packed very well. The pump and filter will be fitted up in my pond this Saturday.”

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Posted 10 years ago

“the only down side is that the prices you show are plus vat ,but it does not say this until you check out”

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Posted 10 years ago

Hi Peter. All of our advertised prices include VAT and we always try and make that as clear as possible to visitors and customers in the cart and checkout. Perhaps you are confusing this with the carriage charge as your order was less than £50, so the £4.60 carriage is added. We try our very best to be as open and up-front as we can with all charges so my apologies if there is any confusion. Best Regards - Andy @ Water Garden Ltd.

Posted 10 years ago

“I found the website easy and customer friendly The items ordered arrived on time and were well wrapped I would definitely recommend this company to anybody”

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Posted 10 years ago

“very helpfull”

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Posted 10 years ago

“Very fast service. Thank you”

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Posted 10 years ago

“I was in a situation where my husband was ill in bed and the pump in our pond decided to pack up. I fortunately rang Water Garden and spoke to Brad who patiently went through what could be wrong bearing in mind that I knew nothing about pumps. Next day I spoke to Andy who again was more than helpful and a new pump was purchased late morning on the 26th February and delivered morning of the 28th February. Great company to deal with - excellent staff who couldn't do more for you - wish there were more companies like Water Garden. Thank you for your help.”

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Posted 10 years ago

“FIRST CLASS SERVICE, QUICK, EFFICIENT, KNOWLEDGEABLE AND FRIENDLY. I WOULD RECOMMEND THIS COMPANY. JULIAN SYMMS”

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Posted 10 years ago

“As described, sent quickly and very well packaged, all round first class,”

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Posted 10 years ago

“This is the second occasion I have ordered under water lights from you. Service was first rate on both occasions. Next day free delivery was a bonus. Thank you.”

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Posted 11 years ago

“Excellent service and very quick delivery very pleased with product.”

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Posted 11 years ago

“Good advice given - would certainly recommend and use again”

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Posted 11 years ago

“Extremely helpful when contacted and the adviser was very helpful in every way possible and the delivery arrived inside 24hour from placing the order Superb”

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Posted 11 years ago

“Excellent service. Great delivery company used. Would buy from this company again. Fragile product ordered, delivered next day undamaged. Job done v happy”

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Posted 11 years ago

“Incredibly efficient service - pump and filter arrived really early next day - all set up and pond is clear already - one week on, amazing. And very patient staff when I had numerous questions.”

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Posted 11 years ago

“superb customer service fast delivery”

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Posted 11 years ago

“Hassle free purchase. Product failed but company most helpful regarding replacement.”

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Posted 11 years ago

Water Garden is rated 4.9 based on 1,811 reviews