Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,808 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“Good advice great service. Thank you.”

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Posted 5 years ago

“Their customer service is exceptional,they are so helpful and go out of their way to sort any issues that may arise,I cannot recommended them highly enough.”

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Posted 5 years ago

“Excellent online service with quick delivery and very well packed. My supplier of choice for pond kit.”

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Posted 5 years ago

“Very prompt attention to our order with quick and efficient delivery. The water pump works very well.”

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Posted 5 years ago

“Working well very pleased easy to in stall”

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Posted 5 years ago

“Durable product and exactly the right amount of stakes to secure. Placed my order and received the next day....fabulous.”

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Posted 5 years ago

“It so easy to set up I did in half an hour geat buy had to phone to pay for it but the man said it wood be the next day I did think to my self no way but I was so rong it can at 9am the next morning so thank very much”

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Posted 5 years ago

“Genuine products at " Chinese prices " plus excellent advice and good delivery timing.”

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Posted 5 years ago

“Service on the day was very good, but we were promised an email with what else we would need and never got it, so feel let down, and disappointed.”

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Posted 5 years ago

“Ordered the 1500mm water blade which was delivered and badly damaged. returned the product as unusable. The replacement product was also delivered damaged. To return it a second time would have delayed my pond build, had to have it repaired locally. Will not use Water garden again”

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Posted 5 years ago

Hi Shane, In the very rare instances of damages in transit, we always try to resolve the issue as fast as we possibly can. In this instance, the Water Blade was made to order so we pushed the manufacturer hard to produce a replacement and this was despatched as rapidly as we could and to further save time, this came direct from the manufacturer on an upgraded service. The second issue related to a very minor warp of a few millimetres over a distance of 1.5m which would certainly not affect the function or aesthetics once built in. We were not made aware of the issue until after you chose to have this modified via an independent tooling company. I'm sorry for the initial damage incurred by the courier but I hope you understand we did everything within our power to help. Many Thanks - Andy Staves Water Garden Ltd.

Posted 5 years ago

“Water Garden provided very helpful advice as to the type of pump that would be suitable for my situation - a natural pond, and also on sizing of both the pump and the hose for a water fall feature I was building. Both pump and hose are installed and delivering exactly what I was looking for.”

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Posted 5 years ago

“A bit smaller than my last box and not as flexible a case but ok.”

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Posted 5 years ago

“Staff very helpful and knowledgeable. very satisfied with the product too.”

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Posted 5 years ago

“Excellent product knowledge of Oase fountain so good advice before purchase and all received and working well”

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Posted 5 years ago

“The service from Water Garden was brilliant. I am sure the product will be ideal but the weather hasn't been good enough to set it up.”

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Posted 5 years ago

“Item delivered promptly. Item was simple to replace. Very good.”

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Posted 5 years ago

“Great servive, quite a good website, good to navigate, loads of products...”

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Posted 5 years ago

“Went to the Water gardens for some advice on a leaking pond . Very good advice received on the best way to resolve thew problem. Bought the pond liner which is excellent quality and completed the fitting with ease . Now a pond a back to life again. Excellent customer service and value for money . Will be our first shop to go to for any advice or pond equipment. Highly reccommended.”

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Posted 5 years ago

“Rapid, efficient service, the new pump arrived before I had closed my browser! I had ordered like-for-like, but 10yrs on the model had been upgraded, you checked with me before sending me the newer model at no extra cost. New model super efficient, the cascade is flowing as though 617 squadron has done a bombing run, so have had to 'choke' both outlet and inlet to regain control!”

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Posted 5 years ago

“I've not got the pond reservoir and grid I purchased installed yet as the builders are still landscaping. But the delivery and customer service have been excellent and the product looks good, is of good quality and exactly as I would have hoped. Water Garden went out of their way to ensure I had the base of the pool delivered in time for my builders to do their planning for installation even though there was a delay in receipt to them of the grid. They were most helpful and understanding sending my order in 2 separate deliveries at no extra cost to enable the works without hold up. I was very grateful. Excellent company.”

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Posted 5 years ago

Water Garden is rated 4.9 based on 1,808 reviews