Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,807 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service that I received was excellent from this company and I would highly recommend it. Originally, I made a mistake and ordered the wrong part on-line. I sent an email at the weekend and the first thing on Monday morning I received a quick phone call from Jack (sorry I don't know his surname) who had sorted out the correct part and was able to inform me that they were expecting delivery within the next couple of weeks. Two weeks later Jack rang to let me know that the part had still not arrived but they were expecting a delivery shortly. I informed Jack that I would be on holiday so he promised to mark it for delivery after my return. I then had a phone call when I was back to say that the part was on its way. It was delivered on time and I installed it yesterday (and it all works!). I can not say enough how much I appreciated the level of knowledge and professionalism. I am a GP and would like to think that I always deliver this level of service to my patients - but unfortuantely I don't always the same level from on-line companies. Thanks Jack and colleagues - You are a credit to your company and I will always contact Water-Garden in Future should I need professional advice regarding my pond equipment. Many thanks Stephen”

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Posted 1 year ago

“Efficient and speedy despatch. Gloves have only been used once so far, and they're a great improvement on wet sleeves.”

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Posted 1 year ago

“As usual, excellent service and always ready to give appropriate advice.”

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Posted 1 year ago

“Excellent products awesome service”

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Posted 1 year ago

“The sales person identified the part I needed quickly and shipped it same day. Works fine though expensive”

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Posted 1 year ago

Hi Mark, Thanks for reviewing the Lunaqua 3 spotlight transformer. OASE equipment certainly isn't cheap but, it's built to last so you should get many years of fault-free operation from the spare part. Best Regards - Andy @ Water Garden Ltd.

Posted 1 year ago

“I was struggling to adapt old fittings to my new pump and got such helpful quick advice from you. The item you told me would work does work beautifully. I am really happy. I will certainly come back to you in future.”

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Posted 1 year ago

Many thanks for the positive review with regards to our threaded adaptors. It can be a devil finding the right fittings but we have lots of experience and lots of products to help.! I'm very glad we could assist. Best Regards - Andy @ Water Garden Ltd.

Posted 1 year ago

“A superb pump for a small garden pond this is my second one as I was so pleased with the working and life of my first 3000 pump”

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Posted 1 year ago

I'm very glad to see you're satisfied with the OASE Aquarius Universal Eco 3000 Pump. You'll probably be aware that this carries a 5 year guarantee for added peace of mind but I'm sure it will far outlast this! Any problems, just contact us as your 1st point of call.

Posted 1 year ago

“I highly appreciated the customer service (Andy) which is to be highly commended, especially as online websites are often difficult to liase with! Although the 63 x 80 cm water feature seemed visually OK when receiving it, when filled with water a few days later I saw leaks through small cracks in 2 corners where it had obviously been badly handled in transit. Although too late to replace (already installed), Andy at Water Garden was really reactive and helpful, and quickly provided advice and compensation in the form of a voucher. I patched the crack and all is well! Thanks again.”

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Posted 1 year ago

Dear Michael, Our sincere apologies for any damages incurred in the transit of your water feature reservoir. This review is the 1st instance we have been made aware of any damage to your order and we have tried to call you this afternoon to discuss and rectify but we were unable to connect. Please do contact us as soon as possible and we will do our best to assist. We shrink wrap the plastic tub and this has not caused any issue previously but I have discussed this directly with our packing department and will look to improve the protection with immediate effect. My apologies once again. Best Regards, Andy @ Water Garden Ltd.

Posted 1 year ago

“Good service. Pump supplied ideal replacement for defunct unit. Pond water now crystal clear.”

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Posted 1 year ago

“fast service with a good price”

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Posted 1 year ago

“Top outlet, great products and Brad is a very helpful chap too!!!”

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Posted 1 year ago

“I have been impressed with their product knowledge, guidance, and helpfulness. They have good stock levels and I intend to use the company again in the future.”

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Posted 1 year ago

“Excellent service and very knowledgeable”

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Posted 1 year ago

“Very helpful and a very good service.”

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Posted 2 years ago

“Absolutely first class product in every respect. Excellent delivery service. The filter is up and running my fish are happy and so am I . Thank you”

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Posted 2 years ago

“I was looking for a pump, fountain nozzle and light set and had little idea of the considerations involved. Brad was extremely helpful and knowledgeable and sorted out the perfect system for me. Thoroughly impressed and wouldn't hesitate to use again or even to call and ask for advice. You will not be disappointed! Excellent service.”

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Posted 2 years ago

“ery good service prompt action.unfortunately the pump only runs for10,sec and then stops, any advice would be appreciated .”

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Posted 2 years ago

Hi Terry, Sorry to see that the replacement Impeller for your Aquamax Eco Classic 5500 didn't resolve the issue. I have sent you an email to follow up and see if we can help get to the bottom of it. Many Thanks Jack

Posted 2 years ago

“Excellent service and prompt delivery would thoroughly recommend”

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Posted 2 years ago

“First rate product knowledge and positive discussion before I purchased. Would use this firm again as required, Norman Robson.”

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Posted 2 years ago

“We where so happy with our purchase,our son came and installed it for us,the uv bulb is working perfect Thanks so much”

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Posted 2 years ago

Water Garden is rated 4.9 based on 1,807 reviews