Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,808 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“Reliable service and good quality products.”

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Posted 4 years ago

“Very friendly and helpful service with same day click and collect.”

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Posted 4 years ago

“Easy to use website so could find the exact UVC bulb I needed. Came quickly and very well packaged.”

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Posted 4 years ago

“Prompt service. Item was delivered next day.”

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Posted 4 years ago

“Excellent service. Quality products, well packed and delivered promptly.”

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Posted 4 years ago

“Good advice before purchase and it works well, would definitely buy from these guys again”

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Posted 4 years ago

“The water is still not clear since I fitted the new bulb ,first time I've had this, the bulb was 3 times dearer than the last ones I bought, not happy can i have a refund please, Roger Day”

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Posted 4 years ago

“These guys really know what they are on about They know pond equipment very well with over 25 years of knowledge Their prices are one of the best around which is also great so you don't have to shop around Andy is great to talk to and has helped no end with advise The items they sell are quality items not cheap rubbish and i was more than impressed with the help and time they kindly gave to me for free and not just wanting a sale We did spend a fair amount of money with water garden and I did order too many pipes and adaptors Sent them back and they were refunded the same day. Not a credit note but money back in my account I can not thank this company enough for their advise and time All the items I purchased are of the highest quality Very please we found this company who managed to supply and deliver due to their in house stocks. Especially during the difficult covid 19 pandemic Cant thank them enough to be honest My one stop pond shop for any of my future needs This does sound a bit unfair to not give other shops a try but I phoned many Obviously some were closed and some could not supply which is understandable. Some wanted me to buy on line but I was not sure exactly what I needed and what was the best options Water Garden were open and helped. Luckily I got the MD on the phone who helped me out Genuine review and you wont need to price check products for hours. They were the cheapest anyway If they were a bit more expensive it would of been no issue as they had the stock and delivered on time Thank you very much for your service and help. Its second to none Regards Gaz”

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Posted 4 years ago

“The products , were dispatched very promptly. The advice was extremely helpful, and the person that I spoke to was very friendly. I will certainly continue to order from Water garden. Kind Reguards. Robert Reason.”

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Posted 4 years ago

“Received pump as scheduled and have installed same. This was to replace an Ouse pump which had been working for many years.”

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Posted 4 years ago

“Straight forward ordering and delivery.”

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Posted 4 years ago

“Considering it was a BH weekend. the delivery was good. Next working day. Service and efficiancy of staff also very good. Thanks. |My fish love basking at the bottom of the waterfall created by the Oase pump.”

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Posted 4 years ago

“Following very helpful advice over the phone I received the connectors needed to complete my new pond filter. Thanks very much.”

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Posted 4 years ago

“Easy order fast delivery will use again many thanks”

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Posted 4 years ago

“Phoned to get advice on renewing ancient my pond equipment. I received very straightforward advice on what to use, size, additional parts and what not to bother with. I also got candid recommendations about the durability of various manufacturers equipment , which I had not found on the internet. Place my order on line and everything arrived in a week as it was all in stock. Good timing given their business is totally on line at the moment and spring is the busy season.”

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Posted 4 years ago

“This firm exhibits considerable expertise and dispenses good advice. Deliveries are prompt”

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Posted 4 years ago

“Arrived very quickly but was a replacement for one that lasted for about 18 months.”

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Posted 4 years ago

“Hi Really pleased with my purchase of a new pump for my garden fountain Ordered stress free. It was delivered the following day, great service. WQill definately use you again Mrs Christine Creed”

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Posted 4 years ago

“Couldn’t believe my waterfall foam came the next day! Fantastic service”

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Posted 4 years ago

“Excellent service. The instructions printed on the product were not clear to me but the team at “water garden” were only too happy to explain the process when I phoned.”

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Posted 4 years ago

Water Garden is rated 4.9 based on 1,808 reviews