Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,807 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great fountain thank you.”

Helpful Report

Posted 3 years ago

“Water Garden sent a different product to that advertised. They asked me to return the goods, which I did at my own expense on the same day. They received the goods back in August and I'm still waiting to be reimbursed as promised. No response to requests for credit from either their accounts or sales departments. I'd recommend to avoid doing any business with this company as they do not honour their word in a timely manner.”

Helpful Report

Posted 3 years ago

“very well engineered and fitted perfectly. Quality product”

Helpful Report

Posted 3 years ago

“I found you very helpful and was pleased with the service and advise you gave, I will recommend you to any of my friends if they have pond problems”

Helpful Report

Posted 3 years ago

“Does the job but expensive for what the pipes were”

Helpful Report

Posted 3 years ago

“All excellent. Easy ordering process, good prices and rapid delivery. The pump was easily installed with plenty of flex on the product.”

Helpful Report

Posted 3 years ago

“Firstly ordered wrong pump but phoned and was helped to get the correct one. Refunded rapidly and supplied with the alternative. All working great Thanks James”

Helpful Report

Posted 3 years ago

“I purchased 6 pumps and all have broken within weeks. One failed in four days. They are simply not fit for purpose. I purchased All For Pond pumps from Amazon and they’ve worked perfectly in the same water.”

Helpful Report

Posted 3 years ago

“Easy to use and instal. It enables us to control the pump's output electronically and save electricity by running the pump more slowly.”

Helpful Report

Posted 3 years ago

“Received excellent advice from Jack regarding problems with my pond. The parts I needed were sent quickly and solved my issue, thank you”

Helpful Report

Posted 3 years ago

“Very helpful advice on the telephone, good product and speedy delivery.”

Helpful Report

Posted 3 years ago

“Excellent product ,works well plenty of power for what I needed ,hope it lasts as long as the last one (15 years Excellent product works well plenty of power (hope that it lasts as long as my previous one 15 years .Good delivery time would buy from this seller again Thank you. 0”

Helpful Report

Posted 3 years ago

“Very helpful and professional”

Helpful Report

Posted 3 years ago

“I needed to replace a pond fountain that was unreliable (it used the wrong type of pump and the nozzle kept getting blocked). I spoke to Andy at Water Garden over the phone a couple of times for advice and he explained all the options and what would be most suitable. He went through exactly which components I'd need (pump and fountain head, obviously, but also connectors, risers etc). I ordered it all online and it turned up within a couple of days. Thanks to Andy's comprehensive advice and product knowledge, the order had everything I needed and so I had it up and running inside an hour. The Oase pumps are not cheap and neither was the fountain head but I'm confident that it will be far more reliable than the previous installation. It also looks far better and will aerate the pond more effectively.”

Water Garden 5 star review on 19th August 2021

Helpful Report

Posted 3 years ago

“WG is a supplier of equipment for garden water features. They have an excellent range. I have recently used them to supply 3 water blades, water pump and accessories. The equipment was destined for use in Oman and shipped through my agent in the UK. Although it took some time to get 45cm water blade, all the equipment has now arrived in Oman and I look forward to designing the wall water feature with my builder. I would use WG again and have no hesitation in recommending them.”

Helpful Report

Posted 3 years ago

“Having incorrectly ordered the wrong part and taking into consideration the age of the water pump, decided to purchase a new one. As with an earlier purchase, the service, item and delivery has been excellent. Happy to recommend this company.”

Helpful Report

Posted 3 years ago

“2 weeks since purchase, so far so good. will wait a little longer before comment on machine operation. Delivery to house on time and in perfect condition”

Helpful Report

Posted 3 years ago

“It works. I can see the bottom of my pond now. It even killed the blanket grass. excellent”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Having purchased the impeller I discovered I ordered the wrong one. Called Water Garden and they confirmed what I already thought, our unit was approximately thirteen years older and would possibly be difficult to find the right replacement (had already decided it might be the case) however, I was very impressed with the offer of help in sourcing the part. I figured it was best to buy a new pond pump and really pleased I did, our ponds looking wonderful, fish happy and so are the plants. Water Garden kindly refunded the incorrect part I ordered once I returned it to them. Lovely to purchase from a company with great customer service, product knowledge, competitive pricing and quick deliveries.”

Helpful Report

Posted 3 years ago

Water Garden is rated 4.9 based on 1,807 reviews