Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,808 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“Great choice of pond accessories, had a problem with 1 set that we ordered, but phoned them up to explain and this was sorted out really quick, great customer service, thank you Brad, would buy from them in the future.”

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Posted 4 years ago

“Very quick service”

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Posted 4 years ago

“Replacement pond pump arrived quickly plugged in and worked first time (this was a replacement)”

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Posted 4 years ago

“Had to wait 2 weeks for the electrician to connect everything but from the moment I installed the 2 units, they looked great. Yesterday, everything was connected and all working fine. I love the small lights on the pump receiver and the UV filter units so at night, | can see all is working fine. So far, I cannot see an improvement in the water quality but I guess it will take a few weeks, not 24 hours! However, the conveyors are picking up debris, the catch trays are filling which proves the conveyors do their work regularly (not constantly I am pleased to notice) and the holding tanks show sludgy water. No complaints so far!”

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Posted 4 years ago

“Service was perfect. They went out of their way to help me with my order, which was a little difficult as we live in Canada. Thank you”

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Posted 4 years ago

“I'm very pleased with this product. I chose the same make as the previous pump which served us well for over 10 years. It pumps water from the pond up to a small waterfall and stream.”

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Posted 4 years ago

“Superb customer service - absolutely second to none. Their product knowledge, advice and support is genuinely the best I’ve encountered in many years of online shopping. Thanks so much!”

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Posted 4 years ago

“Product as described and works perfectly. Very speedy delivery, thank you.”

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Posted 4 years ago

“I will definitely use Water Garden again. First class service and expert advice from 'Jack'. I told him my pond issues and he recommended the system required to guarantee good clear water quality. I installed the filter and pump and within 36 hours I can see the bottom of my pond. Thank you Jack Jim Foran”

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Posted 4 years ago

“Excellent, professional, friendly, really helpful service. As novices to water gardening we needed quite a bit of help choosing a water pump. We were given helpful advice in making our purchase. Unfortunately there was a problem with the pump when it arrived but this was sorted out immediately and a replacement part sent, which we received the next working day. We were then still slightly unsure of one point and were given an excellent service in sorting this out.”

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Posted 4 years ago

“Excellent service, within 20 minutes of placing my order I received a call telling the product was discontinued but I could have an upgrade for the same price. It arrived the next day as planned, the improvements to the pump are noticeable and it is very powerful. A good experience overall, I would use them again.”

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Posted 4 years ago

“Excellent product by Oase delivered very quickly and well packed. Incredibly easy to fit and is already showing good results.”

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Posted 4 years ago

“Every question asked was answered in a professional manner and the product is great ,never had such clear water.”

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Posted 4 years ago

“Excellent product works very well and runs from solar charge for over 5hrs it would have been better to have a couple more extensions to the fountain but other than that I’m very pleased with it THANKYOU”

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Posted 4 years ago

“Appreciated the suggestion from Andy Staves to put in the filtral 3000 pump and filter. It turns out that this system is all I needed for flow to waterfall and water clarity. Wish I had installed this at the start as I now have a redundant Oase Aquarius universal premium 5000, which was too powerful for my pond. I guess I’ll try and sell it as it is only 2 weeks old. It was useful to talk through issues with your advisers and everything is going well now. Thanks”

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Posted 4 years ago

“Arrived quickly, exactly what it said, so far no problems (I'm using a water pump as part of a system to clean my duck pond, it gets clogged occasionally but I think anything would, doing well so far)”

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Posted 4 years ago

“Delighted with the water feature.”

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Posted 4 years ago

“Ordered my pond liner one day and it arrived the next. All other suppliers had an 8 weeks delay. Thank”

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Posted 4 years ago

“Brilliant service as always from this company pump arrived next day”

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Posted 4 years ago

“The Aquamax and your companies service have been exceiient”

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Posted 4 years ago

Water Garden is rated 4.9 based on 1,808 reviews