Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,807 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“Very happy with the sponges ,quick delivery”

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Posted 3 months ago

“Very helpful company and very happy with the products they supplied.”

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Posted 4 months ago

“Great and very quick delivery. Really pleased with how it looks. Exceeds our expectations.”

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Posted 4 months ago

“Can’t praise and recommend this company enough. I had a fails pump but was very specific with what I needed and that included a long flex. I also wanted to chat with someone about the 12v and transformer option Vs a mains 230V option Many suppliers only allow you to order direct from their web site and the only way you can communicate with them is my messaging or email. I tried that with another supply who was useless. I then came across this supplier and everything was sorted. Supper fast delivery too. Thanks again”

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Posted 4 months ago

“My favourite pond supplier, always great stock, fast delivery and the best website. Thanks for the great service”

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Posted 4 months ago

“Fast delivery. Product in perfect condition and works perfectly. Just ehat we wanted”

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Posted 5 months ago

“Excellent pump all working well👍👍”

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Posted 5 months ago

“Visited in store . Very helpful guidance . Helped think through parts that we needed to bring our pump and filter to good working order . All working now , nice clear water and happy fish 😀Thank you very much.”

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Posted 5 months ago

“Great service, good advice and prices ok also. Will deffo use again. Thanks”

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Posted 5 months ago

“Very good service and knowledgeable people”

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Posted 5 months ago

“Lovely feature in our garden, looks really impressive with it's vivid bands of colour”

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Posted 5 months ago

“As normal first class service no hassle very helpful even thou only needed a bulb for my filter”

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Posted 5 months ago

“Order turned up very quickly and all parts were present. I have installed the system, which was very easy. The pads provide ample aeration for the pond. Overall very impressed with the service and product.”

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Posted 5 months ago

Hi Ian - many thanks for your review and we're pleased to hear your pond aeration kit is up and running with minimal fuss. I'm sure it will serve you well for years to come. Best Regards - Andy @ Water Garden Ltd.

Posted 5 months ago

“After numerous attempts, and due to my incompetence could not get the pump to work. However as a result of me doing a negative review, Water Garden were extremely quick in contacting me and have finally resolved the underlying problem. So a Huge Thankyou to the Team from Water Garden. Thoroughly Recommend them! A Big Thankyou.”

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Posted 5 months ago

Hi Mark. This is the 1st instance we have been made aware of an issue. Can you please call us on 02392 373735 or we will give you a call to run over your set-up. It could be an air lock or an air bleed in your connections but I'm sure we'll get to the bottom of the issue. Many Thanks - Andy @ Water Garden Ltd.

Posted 5 months ago

“The product looks very well made and looks very neat when installed. Installation was straightward with clear instructions. Water Garden staff were very helpful when I hit snags trying to pair the controller to the remote - there were no instructions in the box. I've since spoken to the manufacturer and it seems they don't have instructions for the remote either. As far as the service and product go overall I'm very pleased with the product.”

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Posted 6 months ago

“My Pondomax Eco 3500 pump was delivered on time & has now been running in my pond for 1 week. Flow rate exactly on spec.”

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Posted 6 months ago

“Bought for our small garden pond, the solar panel is in the open so when the sun is out or light good, it works very well. Our pond has certainly improved and is very clear now. Easy to put together and well packed.”

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Posted 6 months ago

“Very happy. Was ab;e to discuss my requirement with somebody knowledgeable. Fair price and delivery was a few days later”

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Posted 6 months ago

“Very good”

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Posted 6 months ago

“This cleared my pond in a couple of days. Easy to order and delivered quickly. Would highly recommend to others”

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Posted 6 months ago

Water Garden is rated 4.9 based on 1,807 reviews