Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,811 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“Very polite and proffesional staff. I would not hesitate in using them again, or recommending Water Garden to freinds.”

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Posted 11 years ago

“Easy ordering & fast delivery......each time”

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Posted 11 years ago

“Excellent service and helpful advise. Fast delivery very pleased with product.”

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Posted 11 years ago

“Ordered a pump from them which arrived very quickly and at a very good price.Very impressed”

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Posted 11 years ago

“Phoned for advice on clearing a very big pond. The gentleman explained everything and even worked out how much water was in the pond. Followed his advice and bought an extra filter system. Everything is looking good now, thank you”

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Posted 11 years ago

“Excellent service, I required a Husqvarana engine for double pole hedge trimmer, not only was this the cheapest available on line but there was no additional postage despite the fact that other companies were quoting me £20 courier service due to where I live in Scotland. The engine arrived within three days of ordering and much earlier than I had expected. Thank you. I will go direct to this company in the future.”

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Posted 11 years ago

“My question was answered very accurately and the salesman was very helpful.In fact I placed another order for a friend which arrived the following day..I can recomand this firm withouy any hesitation.”

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Posted 11 years ago

“Given lots of assistance by very knowledgeable staff”

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Posted 11 years ago

“I have Dealt with water garden for several years and found them helpful, and very prompt on dealing with my order's .”

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Posted 11 years ago

“I've been delighted with the service provided by Water Garden in the past. This time I wanted a very small part and almost felt it wouldn't be worth asking for, but I received fantastic service.from a gentleman called Elliot and although my purchase was a small one, I felt I was treated as though I'd orderded something worth hundreds of pounds. Brillaint service: thank you.”

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Posted 11 years ago

“the service was very good the person that i spoke with was very helpful and knowledgeable . the thing that let the whole thing down was that, along with the machine there was meant to be a £20 voucher that never came , i bought it for the company that i work for , now they think that i must of had it , that part of the service let it down not that i wanted the voucher but it would have been nice to give it to the team i work with regards KEVIN SCANLON”

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Posted 11 years ago

Hi Kevin. the Gift Vouchers are supplied in the form of a unique code via email, so you can use this on your next order in the checkout. We don't send paper vouchers as these get lost very easily in the packaging. We always send the Gift Voucher code through shortly after the order has been despatched, so do check your inbox. Best Regards - Andy @ Water Garden Ltd.

Posted 11 years ago

“was unsure what to order on line so made a phone call, the sales person was very very helpful and whilst on the phone helped me make sure I ordered the right stuff on line (as it was quicker to) received the goods the next day. excellent all round service, will use again for sure.”

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Posted 11 years ago

“Item arrived speedily and great quality”

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Posted 11 years ago

“Excellent service from Bradley. His technical support was ideal.”

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Posted 11 years ago

“Clear helpful advice, great product (custom box liner) delivered very quickly (within 48 hours). Really good service all-round.”

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Posted 11 years ago

“I phoned for advice about my pond, which is long and narrow. The potential problem with lack of circulation in the part of the pond distant from the pump was highlighted. Several solutions were proposed and after further thought I made my order. The service was excellent. Not only was my first concern dealt with, but other potential problems were highlighted.”

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Posted 11 years ago

“I needed a float for a water ioniser, which came in about 4 days, from memory. It was easy to select what I wanted from their site, and my ioniser now floats again. All very satisfactory”

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Posted 11 years ago

“Searched high and low for Citronella outdoor oil lamps and found just what I wanted on the Water Garden site so I placed an order. Response was excellent. The item was delivered within 48 hours by courier at no extra charge as I spent over £50. No more expensive than other sites I found selling the same item, but here I got a free litre of lamp oil included. Great service and quality item. Highly recommended seller.”

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Posted 11 years ago

“Easy to navigate website,speedy delivery,very pleased.”

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Posted 11 years ago

“Happy Fish - Happy Customer I have spent ages trying everything I could think of to get my pond as clear as it used to be. I have a Filtoclear 6000 and despite the internal filters looking OK Andy and Elliott recommended replacing them. Picked them up the same afternoon and lo and behold a perfectly clear pond 24 hours later. Great Advice and Great Service Peter”

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Posted 11 years ago

Water Garden is rated 4.9 based on 1,811 reviews