Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,808 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good advice when ordering and prompt delivery. Only drawback see below.”

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Posted 5 years ago

“Excellent service and eco 120 filter lived up to recommendation -koi now in clear water”

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Posted 5 years ago

“Originally spoke with Jack who was most helpful and certainly knew what he was talking about. I took his advice and purchased the the Eco Classic 8500 and it certainly has made a difference to the clarity of the pond. Would have no doubt about recommending your Company to anyone.”

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Posted 5 years ago

“Always really helpful advice from very friendly and knowledgeable staff. Really pleased with the new pump which is working perfectly, the pond water is much clearer and the fish look bright and happy. Thanks very much for superb customer service, as always!”

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Posted 5 years ago

“The advice I had over the phone was been spot on - thank you so much! I was able to replace my old pond pump and fit the new one successfully! Brilliant!”

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Posted 5 years ago

“Excellent Service. Good understanding of the products on offer and very good explanations of them.”

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Posted 5 years ago

“Fantastic company to deal with. Very efficient delivery, ordered in the afternoon and was delivered at 8.15 the following morning. Highly recommend use this company.”

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Posted 5 years ago

“Great advice from the team and very happy with the product”

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Posted 5 years ago

“excellent knowledge of product and very helpful-thankyou”

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Posted 5 years ago

“So far so good, seems like a decent product. I've only given 3 stars though as it didn't come with a plug! I didn't think that was legal any more.”

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Posted 5 years ago

Interestingly, the reverse is true! No electrical pond equipment should be supplied with plugs fitted. Pumps, UVs, Filters etc should be hard-wired into an earth leakage circuit breaker whereas a moulded plug might mislead the consumer into fitting the device onto a standard socket on the ring main, which is potentially very dangerous. If in any doubt, ALWAYS consult a qualified electrician. It's a pity we received a 3 star review for doing the right thing (!) but hopefully this explanation will help others. Many Thanks, Andy @ Water Garden Ltd.

Posted 5 years ago

“Really helpful staff and next day delivery The pump is working beautifully and the waterfall looks great”

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Posted 5 years ago

“Thank you team for helping out with all my problems with Filter and Pump, invaluable to myself the help you gave. saving so many fish having lost a considerable amount due to the pump not working and not knowing what to do as all new to me.”

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Posted 5 years ago

“I have given the advise and pump only an acceptable rating. The reason being I am using it in a protected dry situation and whilst it works fine there are a number of wasted component parts designed for under water use only including the emphasis of having an "eco" mode which I was falsely advised and given a calculated how much I would save in running costs and pay for it self in 5 years, even though I gave the correct info being used in a dry setup in conjunction with a Proficlear Premium Compact EGC, and was recommended over the Aquamax Dry pump, which apparently are being phased out with no "eco" mode. Also the useless tiny rubber feet just fall off if touched even though fitted correctly.”

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Posted 5 years ago

Hi Richard. The purchased AquaMax Eco Premium 20000 pump is considerably cheaper to run than the (now discontinued) AquaMax Dry 16000, saving around 80 watts yet providing 4000L/Hour more flow than the AquaMax Dry pump. The Premium pump can be run submersed or dry installed but will still provide the same power savings in either installation method. As the pump can be used in several different ways, OASE supply a number of fittings to allow the installer to configure this how they wish. So, there may be a few parts not used. With regards to the rubber feet, we have not come across this issue before so I shall raise this with OASE. Best Regards, Andy @ Water Garden Ltd.

Posted 5 years ago

“Bio filter working very well. Big thanks to Bradley and the team - great advice. Would definitely recommend water garden. Many thanks.”

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Posted 5 years ago

“Everything they said happened very quick service. Will use again.”

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Posted 5 years ago

“Sadly, despite explaining my need to replace my ECO 3500 the supplied FP 3500 DID not fit existing hose size. I've since had to purchase a more appropriate pump and now have a pump I'm not comfortable returning.”

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Posted 5 years ago

“Excellent service.Your rep was fully up to speed technically and prompt delivery.Thank you”

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Posted 5 years ago

“Excellent service ordered one day dispatched the next”

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Posted 5 years ago

“Helpful knowledgable team who understand pond equipment and products to help solve chalenges Thanks Great Team”

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Posted 5 years ago

“Water garden have been extremely helpful in supplying my latest pond pump. It replaces one which is now obsolete, but the recommended replacement has proven to be a big improvement, more powerful, so I am sure that it will do an excellent job over the long term. Thank you Mike Turner.”

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Posted 5 years ago

Water Garden is rated 4.9 based on 1,808 reviews