Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,808 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“promt deliveryontime as promist good service as well as excelentproducts thank you regards george harper”

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Posted 4 years ago

“The new sponge filter pads are doing a wonderful job, as the water is clearing nicely. The fish can now see the bottom again!”

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Posted 4 years ago

“OMG sooo speedy service. Goods as per description”

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Posted 4 years ago

“Every thing is working ok”

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Posted 4 years ago

“A brilliant oase filter. Cleared my very murky pond in less than a week. Andy was very helpful with expert advice and actually took an interest in the problems I was having. Next on my agenda is a better waterfall. Speak to you soon Andy !”

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Posted 4 years ago

“Great service from the guys at Water Garden, pond vac and aquaoxy working well. All orders received within 24 hours.”

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Posted 4 years ago

“Phoned for advice on Oase product really helpful service and knowledgeable. Received part 24 hours . Five star service would highly recommend.”

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Posted 4 years ago

“Quiet and efficient. Does as stated on the label”

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Posted 4 years ago

“Very good service by water garden , but Oase's prices are a bit steep.”

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Posted 4 years ago

“Great service again a mind quick delivery .The guy who always takes my order is a credit to the company and certainly knows his stuff and good customer relation skills”

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Posted 4 years ago

“Great service as usual.”

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Posted 4 years ago

“Hi.This is my first attempt at building a pond ,so I found conversations with your advisers useful in guiding me on purchases. I have installed the pump but I am not sure at this stage that it is the most suitable for my situation. The flow over the fall with the Aquarius 5000 was much greater than I expected or wanted. I hoped the adjustable inlet flow valve would allow me to turn the flow down if needed. It was needed, but even with this adjustment it seemed too great. I spoke again about this and use of a "y splitter distributor" which I then purchased from you. I now have the relaxing flow that I wanted. This I have calculated to be about 1,260litres per hour. So perhaps I could have had a smaller, cheaper pump. What I don't know at this stage is whether the flow is sufficient to give the oxygenation along with plants, needed to keep to give a clear balanced pond.( I am not having fish). My pond capacity is about 2,060litres and the water is green at present. This is an early stage so I am hoping it will clear.If not, perhaps I will need a filter or at least a "uv light"? Any comments or further advice would be welcome.”

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Posted 4 years ago

Hi Peter, It's always tricky gauging the perfect pump for a cascade as too little flow will mean disappointment and potentially a larger pump installed. Waterfalls and streams can often handle more flow than estimated whilst others can only handle a veritable dribble. Bypassing excess flow is a great idea to help circulate the pond but, it won't tackle single-celled algae issues (the cause of green water). We can look at either a separate submersible filter with a built-in UV Clarifier or, use any excess flow to supply to a land-based filter with UVC. Give us a call at your leisure to discuss options on 02392 373735. Best Regards, Andy Staves Water Garden Ltd.

Posted 4 years ago

“Excellent customer service! Would use again!”

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Posted 4 years ago

“Very pleased with outdoor inline connector. The cable to my water feature had been cut and i was able to fix it with this outdoor all weather connector. Was easy to use and gives piece of mind that the connection is sound in all weathers.”

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Posted 4 years ago

“Have dealt with this company for years. recently added a third large Oase BioFilter to our system. Support, tech info, backup and pricing were superb. all items were ex-stock, and arrived in less than 24 hours. (Nooooo..... I'm genuine client, - I don't own the company, - but would be justifiably proud if I did)”

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Posted 4 years ago

“The pump is working very well and we are extremely pleased with it. Thank you for your quick delivery of same.”

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Posted 4 years ago

“Excellent service thank you”

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Posted 4 years ago

“I was assured that the quartz tube for my U/V filter would fit. Having arrived in good time, IT DID!”

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Posted 4 years ago

“Pump was easy to fit delivered very quickly cant fault this supplier would recommend to anyone.”

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Posted 4 years ago

“Very happy with my 3/4 HP fountain/aerator. Very helpful advice from Andy about what sort of device was required, and self-installation was very easy and straightforward. Would definitely recommend.”

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Posted 4 years ago

Water Garden is rated 4.9 based on 1,808 reviews