Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,810 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,810 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“I initially purchased a UV bulb that was delivered the next day, however, when I tried to fit it I found it was the wrong one. After a phone call later with James I was in the company's office where I was treated well and was allowed to return the bulb and replace it with the correct one. The service was first class. Finding Water-Garden has allowed me to have a supplier on my doorstep that I will use for any future items I may need in the future.”

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Posted 2 years ago

“Having trouble getting the settings right do hope I can work it out , Had same pump before with no problems . ,”

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Posted 2 years ago

“When I phoned your company I spoke to Joe who I found very helpful in regards the item that I wanted How ever when the item arrived I was surprised to see the pipe connection tail I was expecting to see a tail that has a reducing hose size If you have one could I have a price This is no fault of yours”

Water Garden 5 star review on 23rd May 2022

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Posted 2 years ago

Hi Leslie, We'll give you a call today and solve the issue for you. Best Regards - Andy @ Water Garden Ltd.

Posted 2 years ago

“excellent service ordered product (UV lights) on Sunday arrived Tuesday pm . very competitive price”

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Posted 2 years ago

“This Company REALLY know their stuff,so helpfull recommended.”

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Posted 2 years ago

“Spare pump parts delivered on time. Pond pump now working again. Good service.”

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Posted 2 years ago

“Excellent fountain supplied by Water Garden. Easy to install. Super fast delivery. Had issue with missing part, called Water Garden who Identified the part immediately and despatched and delivered next day. Very impressed with service and knowledge of person I spoke to. Highly recommend Water Garden and the fountain is just what I wanted at good price. Thank You.”

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Posted 2 years ago

“Very happy”

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Posted 2 years ago

“We are still putting together our waterfall, but the help provided by the live chat team has been excellent. The products came as described and the support so far has been invaluable.”

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Posted 2 years ago

“After breaking my UV housing unit I ordered this from and was very impressed with the ease on ordering this part delivered on time working great”

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Posted 2 years ago

“The filter set is working well and despite only being on place for 3 weeks has made a marked improvement to the pond.”

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Posted 2 years ago

“I ordered it in the afternoon and received it the next afternoon. Superb service Roger Cusick”

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Posted 2 years ago

“The plug and socket work fine and so far are fully waterproof. Thanks”

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Posted 2 years ago

“We didn't know that we could replace an impellor on our pond pump for a fraction of the cost of a new pump. The Water Garden web page of spares was extremely comprehensive and informative.”

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Posted 2 years ago

“Very quick service etc., but the large algae net ordered has no strength in it at all - it’s very weak and nowhere near strong enough.”

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Posted 2 years ago

“The pump I bought was competitively priced, delivered quickly and works well. It then required various fitting to allow it to do the job it was required to do. These were sorted out fairly quickly and sent quickly. I would use water garden again.”

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Posted 2 years ago

“Easy to buy, easy to use and just the job..thank you.”

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Posted 2 years ago

“Loved the fountain and works well once set up properly. The only issue I have is it doesn't come with an English plug ... for the money, it costs you would have thought at least an adaptor could have been included in the box.”

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Posted 2 years ago

“Discussed exactly what I was after & Water Garden actually recommended a less powerful pump than I thought I needed. The pump I ended up buying was the 8500 classic, & it’s absolutely perfect, & being Oase I know it will last. Great service as usual.”

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Posted 2 years ago

“Very helpful service and friendly staff.”

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Posted 2 years ago

Water Garden is rated 4.9 based on 1,810 reviews