Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,807 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What more can I say, but, will use them again. Expert advice always. Goods arrived as promised and on time. A company I always have pleasure in dealing with. No long telephone waits. A1 Service.”

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Posted 2 years ago

“Excellent quality worked well solved a problem I had connecting my new pond filter to the existing pipe work a+++++brilliant”

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Posted 2 years ago

“Absolutely first class Company. Helpful, knowledgeable, Good prices and quick delivery. I cannot fault them and consequently, I would heartily recommend the Company.”

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Posted 2 years ago

“I have given it 5 stars because of the end result. It has turned out to be just right for my garden. Nevertheless, I am critical of the instruction booklets which are far from clear on certain issues. The salesperson at Water Garden was most helpful when discussing which model I should use. I thought that the fountain looked a bit wimpish but he reassured me and he was quite right. I was not able to install the fountain for quite some time after purchase which is the reason for this late review.”

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Posted 2 years ago

“Needed to replace my pond pump and ended up at Water Garden. Had excellent advise and expertise. New pump installed and doing what was said on the box. Very pleased with the service and price.”

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Posted 2 years ago

“Best place to get great service and good advice cheers”

Water Garden 5 star review on 23rd August 2022

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Posted 2 years ago

“The online service is very good, following up with the sales department they very helpful throughout.”

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Posted 2 years ago

“The Company is filled with knowledgeable salespeople. If you don't know what it is you want/need, they do. I have dealt with them for many years, always satisfactorily. They send what you need and it arrives when expected and in all my dealings with them everything they have supplied is exactly as stated and works perfectly. Highly recommended.”

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Posted 2 years ago

“Excellent service from knowledgeable staff who spent a long time over chat to make sure I was happy with my selection and had all I needed in one go. Could not have hoped for a better experience.”

Water Garden 5 star review on 17th August 2022

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Posted 2 years ago

“The parts supplied (New ballast) are now fitted and ive a running UV system again, your communication was excellent and you kept me informed of my order progress.”

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Posted 2 years ago

“Fast efficient service. Product has been excellent. Cleared swimming pond base quickly. Very pleased.”

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Posted 2 years ago

“Disappointed. The motor doesn't fit the reservoir and we are having a lot of difficulty in establishing a regular flow of water meaning it isn't always landing on the splash mat. The consequence is that the reservoir is running out of water within about 10 minutes.”

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Posted 2 years ago

“The part for my pump arrived incredibly quickly, less than 24 hours. Worked brilliantly and very well packed. Excellent all round.”

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Posted 2 years ago

“Jack, Is very helpful and good advice over the phone. Brought from a Oase Aquamax eco 20,000 pump . 5 Star ⭐️ ⭐️⭐️⭐️⭐️”

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Posted 2 years ago

“Thank you for the speedy delivery as always. Just a note I’ve used this extension cable with my oase lunaqua3 led pond lights and works fine. The connector nut does not fit/seal as good as an oase one but all good as oase don’t appear to offer an equivalent extension cable”

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Posted 2 years ago

“I ordered a 2" hose tail to link my ball valve (also purchased through water garden; great product by the way) to my 2" hose pipe. Worked a treat! The online support was also spot on, very responsive and really did make the difference in helping me choose water garden over other suppliers. Thank you.”

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Posted 2 years ago

“Very helpful staff purchase arrived promptly very satisfied”

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Posted 2 years ago

“Really helpful advice from James on webchat about how to size the pump. Place the order on a Sunday, arrived on the next Tuesday and all working again! Perfect”

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Posted 2 years ago

“Placed an order with water-garden.co.uk, and have heard absolutely nothing back. Tried contacting them using the various comms channels on their website, and still no response. Very quick to take the money, but absolute silence since then. Extremely disappointed.”

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Posted 2 years ago

“Very knowledgeable and honest people and readily available to offer advice. They helped me with everything I needed to make my first water feature. Order was delivered promptly and the wife is extremely pleased with the outcome! Would recommend any day of the week.”

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Posted 2 years ago

Water Garden is rated 4.9 based on 1,807 reviews