Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,811 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“Went to the Water gardens for some advice on a leaking pond . Very good advice received on the best way to resolve thew problem. Bought the pond liner which is excellent quality and completed the fitting with ease . Now a pond a back to life again. Excellent customer service and value for money . Will be our first shop to go to for any advice or pond equipment. Highly reccommended.”

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Posted 5 years ago

“Rapid, efficient service, the new pump arrived before I had closed my browser! I had ordered like-for-like, but 10yrs on the model had been upgraded, you checked with me before sending me the newer model at no extra cost. New model super efficient, the cascade is flowing as though 617 squadron has done a bombing run, so have had to 'choke' both outlet and inlet to regain control!”

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Posted 5 years ago

“I've not got the pond reservoir and grid I purchased installed yet as the builders are still landscaping. But the delivery and customer service have been excellent and the product looks good, is of good quality and exactly as I would have hoped. Water Garden went out of their way to ensure I had the base of the pool delivered in time for my builders to do their planning for installation even though there was a delay in receipt to them of the grid. They were most helpful and understanding sending my order in 2 separate deliveries at no extra cost to enable the works without hold up. I was very grateful. Excellent company.”

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Posted 6 years ago

“Always receive excellent advice from this company. Replacement transformer did the trick, saving me over £100 on a new oxygenator! Thank you!”

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Posted 6 years ago

“Superb service in planning, communication & delivery. A few incorrect items/issues were resolved immediately with the items delivered next day. Very helpful on the online chat. Great knowledge to.”

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Posted 6 years ago

“Did the job perfectly and quick service. Very helpful on the phone”

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Posted 6 years ago

“Very pleased with my Oase pond pump. Really fast delivery. First time I have purchased from you but with your speed of delivery saves so much time. Thank you. Michael Winfield Markfield Leicestershire.”

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Posted 6 years ago

“It has been a pleasure doing business with your company and I should like to focus, in this respect, on Jack Wooller who has proved to be very helpful, patient and technically competent during the acquisition and commissioning of my new water pump. Many thanks. Dr John Wilson”

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Posted 6 years ago

“LED waterfall lights what absolute waste of money. Never worked properly”

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Posted 6 years ago

Hi Antony, I'm sorry to hear you were dissatisfied with the LED Lighting Kit supplied back in 2015. We had very few issues with these products over the years but I understand that two issues occurred around 3 years ago with your specific product and the faulty components were replaced ASAP as per our strict warranty procedures. The items are now well outside of warranty and this specific manufacturer has since ceased trading, so unfortunately no more can be purchased. We always try to respond rapidly to warranty issues and resolve the problem in the fastest manner possible, but I can only apologise that we cannot supply a new unit due to this specific unforeseen circumstance. Best Regards, Andy Staves Water Garden Ltd.

Posted 6 years ago

“One of the best companies to deal with Customer focus is excellent and nothing is too much trouble. Knowledge is first class of the products they sell”

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Posted 6 years ago

“Service was informed and deliver rapid. Could not fault.”

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Posted 6 years ago

“Not set it up as yet waiting for spring”

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Posted 6 years ago

“Excellent product so far. If stands the test of time then very good value for money.”

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Posted 6 years ago

“No issues does what it says on tin”

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Posted 6 years ago

“a good company to deal with”

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Posted 6 years ago

“Very pleased, product & service could not be better.”

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Posted 6 years ago

“Excellent service from Water Garden. Haven't actually used the filters yet but this is the second set of new filters we have had and I'm sure they will be just as good as the first set.”

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Posted 6 years ago

“I had a platic water regulater for my pond, but when it needed adjusting the handle just snapped off. I needed to replace it, but didnt want the sa e again, I spoke to customer service at Water-garden and they advised me well to get this metal valve and which fittings to get. Very pleased with the advice and the products, now all is working well in my pond”

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Posted 6 years ago

“Chosen for the price and quick delivery. Everything worked out perfectly. From this experience I will continue to use Water Garden.”

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Posted 6 years ago

“Don't have pump in the pond. I always remove it during Winter and install Aerators,but rest assured I'm happy with the service from Water Garden. Again,Manyy Thanks.”

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Posted 6 years ago

Water Garden is rated 4.9 based on 1,811 reviews