Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,808 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“Always receive excellent advice from this company. Replacement transformer did the trick, saving me over £100 on a new oxygenator! Thank you!”

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Posted 5 years ago

“Superb service in planning, communication & delivery. A few incorrect items/issues were resolved immediately with the items delivered next day. Very helpful on the online chat. Great knowledge to.”

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Posted 5 years ago

“Did the job perfectly and quick service. Very helpful on the phone”

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Posted 5 years ago

“Very pleased with my Oase pond pump. Really fast delivery. First time I have purchased from you but with your speed of delivery saves so much time. Thank you. Michael Winfield Markfield Leicestershire.”

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Posted 5 years ago

“It has been a pleasure doing business with your company and I should like to focus, in this respect, on Jack Wooller who has proved to be very helpful, patient and technically competent during the acquisition and commissioning of my new water pump. Many thanks. Dr John Wilson”

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Posted 5 years ago

“LED waterfall lights what absolute waste of money. Never worked properly”

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Posted 5 years ago

Hi Antony, I'm sorry to hear you were dissatisfied with the LED Lighting Kit supplied back in 2015. We had very few issues with these products over the years but I understand that two issues occurred around 3 years ago with your specific product and the faulty components were replaced ASAP as per our strict warranty procedures. The items are now well outside of warranty and this specific manufacturer has since ceased trading, so unfortunately no more can be purchased. We always try to respond rapidly to warranty issues and resolve the problem in the fastest manner possible, but I can only apologise that we cannot supply a new unit due to this specific unforeseen circumstance. Best Regards, Andy Staves Water Garden Ltd.

Posted 5 years ago

“One of the best companies to deal with Customer focus is excellent and nothing is too much trouble. Knowledge is first class of the products they sell”

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Posted 5 years ago

“Service was informed and deliver rapid. Could not fault.”

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Posted 6 years ago

“Not set it up as yet waiting for spring”

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Posted 6 years ago

“Excellent product so far. If stands the test of time then very good value for money.”

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Posted 6 years ago

“No issues does what it says on tin”

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Posted 6 years ago

“a good company to deal with”

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Posted 6 years ago

“Very pleased, product & service could not be better.”

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Posted 6 years ago

“Excellent service from Water Garden. Haven't actually used the filters yet but this is the second set of new filters we have had and I'm sure they will be just as good as the first set.”

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Posted 6 years ago

“I had a platic water regulater for my pond, but when it needed adjusting the handle just snapped off. I needed to replace it, but didnt want the sa e again, I spoke to customer service at Water-garden and they advised me well to get this metal valve and which fittings to get. Very pleased with the advice and the products, now all is working well in my pond”

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Posted 6 years ago

“Chosen for the price and quick delivery. Everything worked out perfectly. From this experience I will continue to use Water Garden.”

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Posted 6 years ago

“Don't have pump in the pond. I always remove it during Winter and install Aerators,but rest assured I'm happy with the service from Water Garden. Again,Manyy Thanks.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Good product, good service , however , when searching the internet for some installation help I came across the same product from several suppliers for £200 less. My fault, I should have searched before I purchased”

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Posted 6 years ago

Hi Tony, Whilst there are a few companies selling this specific water feature for less, i'm informed by the manufacturer that these companies have never stocked the item and have never adjusted prices to compensate for the newly developed product versions. We stock the most up-to-date versions of all equipment and remain highly competitive, based on the most current products released from our suppliers. Best Regards. Andy @ Water Garden Ltd.

Posted 5 years ago

“We bought the 300mm Stainless Steel Water Blade and all the relevant kit to go with it. Every item is is of excellent quality, our builder was impressed too! It was delivered very quickly and packaged very carefully. Although our property is over 200 years old, the contemporary blade has been put into a new low wall of old stone and bricks under a beech hedge. It looks discreet but fantastic with a lovely sound of flowing water. Building work is still in progress, but we intend to have stone around it with ferns growing. Absolutely delighted and would highly recommend to use this company Water Garden.”

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Posted 6 years ago

Water Garden is rated 4.9 based on 1,808 reviews