Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,811 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“The overall experience was excellent, very easy to order, and the delivery was very fast, I picked the parcel up last night, which was a next day delivery.”

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Posted 9 years ago

“Bradley and the team at water garden.co.uk are fantastic, i am a professional landscape gardener that builds water features and they are offer a great service with all sound knowledgeable advice and ideas, their costs are competitive and delivery is always prompt without fault.”

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Posted 10 years ago

“Top quality products with a speedy delivery to match. Oase products are the best in my eyes as i tried 2 other brands & was not impressed!”

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Posted 10 years ago

“I knew exactly which product I needed before I looked. The item (pond lights) were easy to find online and the ordering process was simple. They arrived on time and in good condition. I would have no hesitation in using this company again.”

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Posted 10 years ago

“Really happy with the Water Garden Fountain lights, thank you”

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Posted 10 years ago

“I ordered a 2" water pump fitting but received a larger size. On telephoning the company I was told that was because standard sizes had been revised and I should have ordered a diffrent size fitting. I also asked for a postal refund due to their error, this was ignored. This company needs to revise their website and clarify their appropriate sizing. Feel let down by their lack of response (especially on refund) If they advertise a 2" fitting that's what I expect to recieve,I should not have to phone to confirm my order is suitable before ordering and incurring £4.99 postage. They take your money and have rotten customer service.”

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Posted 10 years ago

Dear Martin, I’m very sorry that you have experienced problems with threaded fittings selection. We receive very few issues or complaints as the BSP (British Standard Pipe) thread size is usually stamped on the side of existing fitting, or is detailed in the owner’s manual of the pond equipment in question. I can confirm the part ordered was the exact part sent to you without error. It appears that the fitting actually required was a 1 ½” BSP item which, if measured with a ruler, would physically measure around 45-48mm (almost 2”). It is difficult for us to convey this international standard of measurement (see http://en.wikipedia.org/wiki/British_Standard_Pipe) easily on the several hundred individual pages in question (without adding far greater confusion), but I will certainly look into this. Best Regards - Andy Staves.

Posted 10 years ago

“They were very helpful during purchase. Will be willing to purchase again.”

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Posted 10 years ago

“The item was delivered as promised, both speedily and packed well. The website is clear. All in all a very efficient service.”

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Posted 10 years ago

“Excellent Service”

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Posted 10 years ago

“Absolutely first class service,staff very kind in understanding my needs .cannot be disappointed in any way.i will always go back ,in near future .THank you .MR BRIAN TUFFS.”

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Posted 10 years ago

“Excellent service, prices competitive, delivery times of goods , next day. Cant ask for better. Thanks A.J. Gilford”

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Posted 10 years ago

“Very helpful with a lot of our queries. Goods arrived all in good order & within the date.”

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Posted 10 years ago

“Fantastic experience buying from Water Garden, Bradley made sure i got what i wanted and took extra interest when the box did not arrive on time, A great asset, I will definitely use water Garden again, A1 Service.”

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Posted 10 years ago

“Good price and very quick delivery A++++++”

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Posted 10 years ago

“Great pre-sales advice, and spotted and advised me of a missing item required on my subsequent order.”

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Posted 10 years ago

“Accurate, swift delivery, well packed and goods exactly what I needed.”

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Posted 10 years ago

“I ordered 4 lamps as a gift and was contacted by phone and email a day later to say that they only had 2 in stock. Changed the order to slightly more expensive lamps and they refunded me the difference. Really good service and helpful. Definitely recommend them”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“A very quick and efficient service.”

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Posted 10 years ago

“great service and good info along the way”

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Posted 10 years ago

Water Garden is rated 4.9 based on 1,811 reviews