Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,808 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“Great customer support throughout the buying process with recommendations on which product would be suitable for our application. The product arrived quickly and well packaged. Once installed looked fantastic, did exactly what we wanted. Time will tell with the warranty of the unit but the overall the build quality is superb.”

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Posted 4 years ago

“Outstanding service, order was despatched quickly and fast delivery, unfortunately there was a damaged part in the box, no fault of theirs, but contacted them and replacement part sent out next day! With good communication thought out! Highly recommended”

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Posted 4 years ago

“I much appreciated the advice as to choice of equipment gained by 'phone from Water Garden's staff. So far the equpment [Punp and air-stones] are working well.”

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Posted 4 years ago

“Great service, good quality product at a reasonable price. Previous pump burnt out due to low water level. Did a lot of searching before finding Water-garden. Very helpful telephone conversation which found a solution to my issue and the pump arrived within a couple of days.”

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Posted 4 years ago

“Easy to order - communications were fine after a slight problem with emails - pond paint arrived as expected but we were a little surprised at the colour - we ordered "York Stone" and it's actually a pale green colour ...”

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Posted 4 years ago

“Thank you for help with the ordering as I was not fully aware of which hose type was needed. The item arrived in good time as you stated.”

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Posted 4 years ago

“Brilliant service as always oase pond piping brilliant”

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Posted 4 years ago

“Product in stock, competitively priced, delivered fairly quickly. Will use again.”

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Posted 4 years ago

“Product exactly as described and delivered in less than 36 hours.”

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Posted 4 years ago

“Excellent service and advice. Products delivered on time Highly recommend”

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Posted 4 years ago

“The level of service and quality of the the product could not be better from order to delivery I would not hesitate to recommend this company and its product if I could give more stars I would”

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Posted 4 years ago

“Very quick and professional service. Delighted with the product. Thank you”

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Posted 4 years ago

“The decoy heron looks good, very realistic, just the right height. and was easy to fix down firmly. Speedy delivery, very good value for money.”

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Posted 4 years ago

“This may be an unfair rating due to the fact I only added it to my pond two weeks ago. However I have not seen any sign that it is working so far. I have today added a further dose added to the original and I will give it another two weeks before I respond again and possibly look to asking for a refund.”

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Posted 4 years ago

“Very efficient service and helpful advice.I will continue ordering what I need from Water-Garden.Thank you.”

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Posted 4 years ago

“Excellent product working well and strong. Reall pleased”

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Posted 4 years ago

“I didn't expect to get the delivery of the pump so quick. It came on the right time.”

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Posted 4 years ago

“Podovac classic working well with no problems encountered, just have to top up with new water, still a long way to go as the pond hasn't been cleaned in a very long time!”

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Posted 4 years ago

“Good quality product received promptly. Minor problem with 2 pin plug from the lamp which did not fit standard socket that i already had in place. However when contacting Water Garden I was advised this was the result of the manufacturers changing the design without warning and it was OK to modify the plug buy cutting off the obstructing plastic parts which does however need some care but solves problem. Would have been useful to include a note about this with product but otherwise pleased with purchase and Water Gardens response to my query.”

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Posted 4 years ago

“Excellent service from knowledgeable team.”

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Posted 4 years ago

Water Garden is rated 4.9 based on 1,808 reviews