Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,808 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 16th September 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent product. Easy to fit. Great customer service as I had to change the product at short notice. All handled seamlessly with next day delivery.”

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Posted 4 years ago

“I was delighted that the water pump I ordered came so quickly but being an O.A.P. was very disappointed that it came without a plug!”

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Posted 4 years ago

Hi Valerie, No electrical pond equipment should be supplied with plugs fitted. Pumps, UVs, Filters etc should be hard-wired into an earth leakage circuit breaker whereas a moulded plug might mislead the consumer into fitting the device onto a standard socket on the ring main, which is potentially very dangerous. If in any doubt, ALWAYS consult a qualified electrician. Many Thanks, Andy @ Water Garden Ltd.

Posted 4 years ago

“Very prompt service, and good advise given when I asked some questions about the various alternatives for my purchase thank you jack”

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Posted 4 years ago

“Net works very well. mesh is small enough to catch all of the floating duck weed. Very pleased.”

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Posted 4 years ago

“Quick and efficient service. Product excellent”

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Posted 4 years ago

“Service and products all excellent. We would highly recommend using ‘Water Garden’. We will definitely be purchasing from them again.”

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Posted 4 years ago

“Very satisfied, staff very helpful”

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Posted 4 years ago

“Excellent service and prompt delivery.”

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Posted 4 years ago

“The OASE Aqua max premium 6000 I purchased from Water Garden is a really well made piece of equipment that I am delighted with. The flow rate is consistent indicating to me that as the documentation says can deal with debris easily. The pond pipe I brought is of high quality as well, I can say that I am totally satisfied The delivery was incredibly quick to boot.”

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Posted 4 years ago

“Very helpful and informative regarding water pumps in general and my need specifically. Will be happy to revisit in the future.”

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Posted 4 years ago

“Really helpful, yet to put the pump etc in but service was top rate and its seems, we have a good warranty and back up from Water Garden, so that's really reassuring.”

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Posted 4 years ago

“We were very happy with the advice and purchase of the pump for our water feature. It is perfect and it looks exactly like you said it would. Thank you.”

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Posted 4 years ago

“After my pool pump stopped working I contacted water garden and the man Ithink his name was Andy was very helpful and as a result the pump restarted and is still operating. But I still decided to purchase another pump because I was impressed with him and also an insurance for the future ,I thank you all again and I received the new pump next morning”

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Posted 4 years ago

“Excellent service in an emergency and under lockdown. Many thanks for your prompt assistance.”

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Posted 4 years ago

“Iv been supplied the wrong gear twice snd had no response from emails very disappointed”

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Posted 4 years ago

Hi Dean, The threaded fittings ordered are incompatible with your pool pump as your connection collar is missing the union piece, which means that standard BSP threaded components will not fit unless your union connection issue is resolved first. We emailed and have tried several times to call and discuss in detail but to no avail to date I’m afraid. Please contact us to discuss. Best Regards - Andy @ Water Garden Ltd.

Posted 4 years ago

“Needed a pump quickly and was asvised to go Water Garden. They are so very helpful and happy to answer any question. I will be using them in the future for all my pond stuff.”

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Posted 4 years ago

“We received our liner just yesterday and deployed it today. We have begun the process of filling and expect to test the pump (for waterfall) later next week). All seems to be working to schedule thanks.”

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Posted 4 years ago

“Very helpful and knowledgeable. Prompt delivery.”

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Posted 4 years ago

“Excellent service and the is fish food is good the fish love it”

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Posted 4 years ago

“Heavy duty hose was exactly as described. strong and no leaks so far”

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Posted 4 years ago

Water Garden is rated 4.9 based on 1,808 reviews