Wash Doctors Reviews

Name: Wash Doctors
Rating: 4.84

4.8 Rating 1,818 Reviews

96 %

of reviewers recommend Wash Doctors

Company Reviews

Metrics

Info

4.8

Based on 1,818 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Wash Doctors made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wash Doctors 5 star review on 20th December 2024

Karen Goodland

Wash Doctors 5 star review on 30th September 2024

Oscar Lie

Wash Doctors 5 star review on 28th March 2024

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“***UPDATE*** Superb after wash service. Got a call within 24 hours of writing the below and took time to understand the issue and improve moving forward*** ***Original Review*** 3 stars as they were late by 40 minutes and didn’t remove the car seat bases when cleaning. As such the bases are still dirty as is the area behind and under them. Annoying as I paid extra for that service specifically. Also would question whether or not I got a silver valet as the chap thought I had ordered a bronze. Other than that can’t complain with the rest of the job, exterior looks great and rest of interior clean.”

Helpful Report

(London) - Posted 1 month ago

We’re sorry to hear that the service didn’t quite meet your expectations, James! We’d love to know more about what could have been better. One of our team members will be in touch shortly to discuss this with you and see how we can improve your experience. Many thanks, Wash Doctors.

Posted 3 weeks ago

“Decent job, missed a few spots and seats were still dirty underneath. Would not recommend for the price. Not worth 115 for gold package”

Helpful Report

(London) - Posted 1 month ago

Hi Mihai, Thank you for taking the time to share your experience with us, we are sorry to hear that it fell short of your expectations! A member of our Customer Care team will be in touch with you as soon as possible to investigate this further and get this rectified. Many thanks, Wash Doctors.

Posted 1 month ago

“The last one was a disaster experience. Their technician did not come and they did not solve the problem. I had a good experience on the first time”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to leave a review and share your experience with us. It certainly sounds as if something has gone wrong here as this is not the level of service we provide. One of our customer care team will be in touch with you to rectify this as soon as possible, Many thanks, Wash Doctors.

Posted 4 months ago

“Didn't remove the bird poo stains completely, only with the car for 50 mins”

Helpful Report

(London) - Posted 5 months ago

Hi Alex, Thank you for taking the time to leave a review and share your feedback. My sincere apologies that you are disappointed with the service. One of our customer care team will be in touch with you shortly to address this and get it rectified. Many thanks, Wash Doctors.

Posted 5 months ago

“Expensive vs results, steam clean not included in sanitisation package. My mistake. I had to clean seatbelt buckles afterwards.”

Helpful Report

Posted 6 months ago

“Sadly, I was disappointed with the valet. Although the technician took over an hour and he seemed to be working hard, (and I tipped him for his services), when I looked at the car in detail after the valet, he had missed a number of areas inside and out. I did point out a couple of details I wanted him to pay attention to before he started; cleaning the roof near and along the roof bars where dirt had accumulated, and some light marks on the carpet in the boot. Neither of these areas were cleaned and the dirt was still there afterwards. Surely the approach should be a positive 'can do' attitude, but this was not the case. The leather seats looked dirtier than before, as if they had been wiped with a dirty cloth and still had dirt on them, under the boot compartment where there is a tray was not cleaned or vaccumed at all. The steeting wheel shaft had not been wiped, the trays in between the drivers seat and passenger seat had not been cleaned, the interior door panels were dirty, the drivers side door frame was dirty, the number plate surround was unwashed and dirty. The bodywork still had spots of dirt. The chrome work was still dirty. It all looked superficially clean, but that is not what I was paying for or expected with a silver valet. I can get the same level of cleaning from a car wash for less than a third of the price of this valet. After the valet, I had to go over these areas myself to make it presentable for sale. In short the technician had missed basic details, and I could have done a much better job myself. All in all an unsatisfactory service.”

Helpful Report

Posted 10 months ago

Hi there, Thank you for taking the time to leave a review and share your experience with us. I am really sorry to hear about this. This certainly sounds not up to the standard we expect from, and are used to our valeters providing. Our customer care team will be in touch with you to investigate this further and rectify the situation. Many thanks, Wash Doctors.

Posted 10 months ago

“Car was valeted well. However I waited 1.5 hours for the cleaner to arrive and had to chase to find out when he was coming. You should clarify when you say 4-5pm that it’s the arrival time and not the cleaning time. No phone number to call either which I hate”

Helpful Report

Posted 10 months ago

“He left bits off, like a small area around my side mirror. Small part of the bumper. Inside the boot at the top. He adjusted my side mirrors. And when I came out and he'd finished I found him taking pictures of my car and he hadn't asked for my permission.”

Helpful Report

Posted 1 year ago

Hey Maria, Evan here from Wash Doctors. Firstly, I would like to thank you for your review, we appreciate any and all reviews, good or bad, they help us to provide the best possible service for our customers! I am so sorry to hear about your recent experience, this is not the standard that we endeavour to deliver to our customers. For me to further look into this if you could email me some images of the areas you have mentioned above to my email - evan@washdoctors.co.uk that would be fantastic. Once again our sincere apologies for your recent experience, we look forward to hearing from you soon!

Posted 1 year ago

“I couldn't make the booking through the App but managed to make it online instead. Good amount of flexibility on days and times available. Very nice & polite gentleman who came to wash my car. I took the bronze package for my Land Rover Defender 90 and the time spent on that package says 45-75 minutes but I was called to come down around 35 minutes after he started washing it! The whole car was not thoroughly dried and due to the car being so high, the middle section and also the roof of the car were out of reach for him so it was left undone..... having a step would have come in useful here on a tall car like this! For the money, I would have liked to see a better all-around finish.”

Helpful Report

Posted 1 year ago

“Was very disappointed they were hour late”

Helpful Report

Posted 1 year ago

Hey there, Thank you so much for leaving your review, we truly appreciate any and all feedback! We are terribly sorry to hear about your recent experience with us. Would you be able to reach out to evan@washdoctors.co.uk and we can further look into this for you. We strive to bring the best experience to every and all of our customers so truly value your feedback. We look forward to hearing back from you soon!

Posted 1 year ago

“Car had been sprayed and generally cleaned, although the wheels were still dirty and there were soap suds still on the brakes and other body parts. The front of the car also still had grime on and needed additional work to clean.”

Helpful Report

Posted 2 years ago

“I expected more for the price, paid for a premium interior valet at £95. There was still dust in the vents, crumbs left around the gearstick etc. Was booked between 10-1 and turned up at 2:30 so I think it was rushed.”

Helpful Report

Posted 2 years ago

“Arrived within time slot - good. Cleaning quality was not great. Vacuuming was not very thorough. Boot seemed not to have been vacuumed. Some seats had been moved forwards/backwards for vacuuming but not all. Dashboard had been wiped over but not plastic on the inside of doors. Advertised time slot is 60-90 mins - the job was finished in just under an hour so I would have preferred him to spend a bit longer and have the job done a bit more thoroughly. The company contacted me afterwards and offered me a partial refund or for someone to improve the job.”

Helpful Report

Posted 2 years ago

Good evening! Thank you for your feedback. We are very sorry the standard of the service has been so disappointing, one of our team will reach out to you immediately to resolve!

Posted 2 years ago

“Not very impressed at all. A lot of dirt left at the bottom of the car and just didn’t seem to take much care. Not good value.”

Helpful Report

Posted 2 years ago

Afternoon, Thank you for your feedback! We are sorry to hear you are disappointed with the level of service you received. We have brought the standard of the valet up with your technician and shared your photos with them to gather their response. Having reviewed your photos, along side those taken before and after the service by the technician there appears to be a level of discrepancy between the two. In the 'after' photos, we have received from the technician, the dirt on the lower panels highlighted in your photos, is not present in the photos taken directly after the wash. As the dirt shown in your photo looks quite fresh, I was wondering if there was a chance your car may have been used in between the completion of the valet, and your further inspection? Similarly with the interior of the vehicle, the package which you purchased was not reflective of the level of service required to bring your car back up to the standard hoped for. It was for this reason that the technician agreed to perform extra time and work on the interior to accommodate the excess of interior dirt. If the finished standard of the interior was not up to your expectation then I do sincerely apologise for this disappointment! Moving forward, when you next choose to get a valet on your vehicle then I would advise purchasing a package more reflective of the current condition of your vehicle to avoid further disappointment..

Posted 2 years ago

“Wasn't impressed with the interior, especially the dashboard. Booked the silver service, but it seemed very basic”

Helpful Report

Posted 2 years ago

“Not really what I expected for the money. The inside of the car was really well cleaned but the outside has looked cleaner after coming out of an automatic car wash. Only giving 3 stars because the guy who came was really sound, otherwise would be less.”

Helpful Report

Posted 2 years ago

“Friendly guy and worked hard on the car but my alloys were not cleaned properly. For £42,I expected the wheels at least to be immaculate. I My or may not use again.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your feedback! We are sorry to hear your experience was of a standard below what we expect at Wash Doctors. Please could you get in touch with our customer service team to assist you further and rectify your experience

Posted 2 years ago

“It is really practical if you don’t have time to do your car wash but it also bit expensive if you pick for the extra services or package. Paid £90 and the results is so so. Not that much different with the £50 job. So, if you just want a quick wash, go for it. If you want the bells and whistles, just go to a proper detailing services, you’ll get more of your money worth.”

Helpful Report

Posted 2 years ago

Good afternoon Antonius, thank you for your feedback! Would you be able to assist our CS team further with your experience, and let us know which parts of the service booked were not carried out? The package you have selected is mainly valued for the most durable Hybrid ceramic wax, which would be the main reason for the package price, on top of the maintenance type clean.

Posted 2 years ago

“I booked the premium interior valet. I selected the highest rated valeter but was told the day before that he wasn't available and they would send someone else. The valeter turned up on time and was friendly. I had cleared out everything for the car including the glove box as I had presumed this was included. I was disappointed to find that it was still very dirty when I checked the car afterwards so maybe this wasn't included so please note if you think the glove box will be cleaned. The car interior was certainly cleaner than it had been, the seats in particular. The windows ( it states inside and out in the description) didn't seem to have been done though. At the end of the valet I was handed the boot tray and interior carpets that had been shampoo'd and now needed drying. I put them in my kitchen but the first thing I noticed was the muddy brown water dripping everywhere. Possibly this is because only the top side of the carpet had been shampoo'd but then any dust or dirt on the understand, which hadn't been cleaned was getting wet and dripping. I will need to do an extra bit of cleaning of the carpets before I put them back as well as cleaning the glove box. All in all it was OK but I expected a bit more from the most expensive interior valet service”

Helpful Report

Posted 2 years ago

Good afternoon! Our sincere apologies your service hasn't been completed to the high standard we would like to provide here at Wash Doctors. Thank you for bringing this to our attention, one of our CS team will be in touch ASAP to resolve this!

Posted 2 years ago

“Disappointed tbh. They didn’t even clean the boot”

Helpful Report

Posted 3 years ago

Good evening Sue, Thank you for letting us know your experience with Wash Doctors was of a poor standard. We are sorry to have left you dissatisfied with the service. One of our team with be in touch to rectify the issue!

Posted 3 years ago

Wash Doctors is rated 4.8 based on 1,818 reviews