Wash Doctors Reviews

Name: Wash Doctors
Rating: 4.84

4.8 Rating 1,818 Reviews

96 %

of reviewers recommend Wash Doctors

Company Reviews

Metrics

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4.8

Based on 1,818 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Wash Doctors 5 star review on 20th December 2024

Karen Goodland

Wash Doctors 5 star review on 30th September 2024

Oscar Lie

Wash Doctors 5 star review on 28th March 2024

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn’t turn up on the original booking day which I was understanding about and they were able to rebook for the next day. However the guy who did my car somehow managed to corrode the pain from my door handle, didn’t mention it and then when I noticed and contacted for support they told me it was already chipped before he touched it which wasn’t true. I’ve been very patient in waiting two days for a response and their response has been terrible and essentially accusing me of lying when their person has damaged my car. Do not recommend. Stay far away.”

Helpful Report

(London) - Posted 1 month ago

Hi Lou, Thank you for taking the time to leave a review and share your experiences. My sincere apologies that you were disappointed with the level of service. Our Customer Care team will be in touch to look into this further and get this rectified as soon as possible! Many thanks, Wash Doctors.

Posted 3 weeks ago

“I went on the website to see what services were offered and decided on the SILVER wash. I went through the booking process, entering personal and car details. However, when I got to page 2 the lowest wash offered was the GOLD wash! Why can’t I book a silver wash? Is it because of my location? Not impressed!”

Helpful Report

Posted 2 months ago

Hi Adrian, Thank you for taking the time to leave a review and highlighting this to us. Unfortunately Wash Doctors currently does not operate all our services in all areas of the UK. As we are a fully mobile service, the valets available in your area are reflective of our service coverage at present. Once you enter your location, only services available in your area are advertised. Apologies for the disappointment here. One of our customer care team will be in touch with you to discuss this further and see if we can make an exception and get you booked in for a Silver Valet. Many thanks, Wash Doctors.

Posted 1 month ago

“Disappointing Experience – Far Below Expectations I was expecting a gleaming, spotless car after my service, but what I received was more in line with a basic car wash. In fact, I had to double-check whether the car had even been washed, as there were still visible stains and marks left on the vehicle. You'd expect a freshly cleaned car to come with that new car smell, but unfortunately, it didn't meet even the most basic expectations. Overall, the service fell far short of what I was hoping for.”

Helpful Report

Posted 6 months ago

Hi Suki, Thank you for taking the time to leave a review and highlight these issues with us. My sincere apologies this has been your experience, it certainly sounds like the service has fallen short of the quality we typically provide. One of our customer service team will be in touch with you shortly to rectify this. Many thanks, Wash Doctors.

Posted 5 months ago

“Will review after cleaning”

Helpful Report

Posted 10 months ago

Hi there, Thank you for taking the time to leave a review. My apologies that this has been your experience, it certainly seems something is not right here. One of our customer service team will be in touch with you right away to investigate this further and get it resolved. Many thanks, Wash Doctors.

Posted 10 months ago

“No good at all.waste of money and charged extra”

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Posted 1 year ago

“Keep away guys. Well where to start!! Booked a gold valet and a soft top clean at a cost of 300.00. 2 guys came and started what I thought would be a great job as I was selling the car. 2 hours later we finished mate, so I went out side to check Well cigarettes still in ashtrays leather seats not done not even vacuumed still dirt in seams of seats. As for the outside car was not polished at all drip marks all over the car shuts not wiped boot Bonnet not wiped what a mess. And roof had no treatment done. And to top it all off the lovely man turn round to me when I complained your cars old mate !!!! So they sent another guy to redo work same thing they just don’t care about details and to top it all off softtop is now damaged AVOID bunch of cowboys”

Helpful Report

Posted 1 year ago

Hi Chris, We are sorry you still feel unhappy with the service you received, however, we did everything we possibly could to rectify any issues that were left after the initial service. Within 24 hours of the initial service, you had 2 different technicians to completely redo the service, and by the time they left, you were incredibly happy and gave them a significant tip. However, we didn't stop there. Both the first and second technicians noted that the age of the car meant that the reproofing solution we use (AUTOGLYM) would have no significant effect due to the overall wear and tear. Therefore after the service was completed and the reproofing solution was applied 2 times but with no significant impact, we decided that it would be fair to refund you for the entire soft top reproofing service. It is worth noting though, Wash Doctors will always endeavour to act politely and professionally to ensure we can rectify any issues that arise. However, both the technicians and the customer service team have reported the excessive verbal abuse they received while trying to resolve the issue. As a company, we absolutely do not accept this from our customers and have subsequently blocked your account from any further transactions. Regards, Wash Doctors

Posted 1 year ago

“Initially all looked good, with exception that I was notified, while shopping, that the car washer will arrive earlier and I questioned this way of changing MY TIME to suit the guy that gets paid for the job. Going forward... Frank arrived and connected the extension cable. At this stage I showed him an outdoor water faucet, but he said that he "HAS HIS OWN, SOFT WATER IN THE VAN, AS STANDARD TAP WATER IS NOT GOOD". When he finished, car looked shiny and I even offered the man fiver as a tip. After that I went back, shopping, as my original trip was cut short and noticed, under stron sunshine, that the car (black), was absolutely covered in streaks - did not look smooth and that's when I also remembered that there was absolutely no residue of water on my drive, which felt strange. While loading the shopping, I discovered that seals have not been cleaned and big bit of cobwebs was hanging of the back tail and the floor was not vacuumed properly. In conclusion, when I phoned Frank, he told me that he did NOT wash the car, but used some sort of silicone, I am just guessing here and, in fairness, did offer to come back and do something - don't remember what exactly. This cost £57.00 and keeping in mind that all local "hand wash" places offer inside and out cleaning for about £15.00-20.00, depending on the vehicle size, this was a redicules money "burning" exercise - NEVER AGAIN!!!”

Helpful Report

Posted 1 year ago

Hey Evi, Thank you for taking the time to share your feedback. We appreciate hearing from our customers, both positive and negative, as it allows us to continuously improve our services. We sincerely apologise for the experience you had with our company. Providing exceptional service is our top priority, and we deeply regret that we did not meet your expectations on this occasion. We understand your frustration and would like to assure you that we are taking your feedback seriously. We would appreciate the opportunity to discuss your concerns in more detail and find a resolution that leaves you satisfied. One of our team will be in touch shortly via email. Once again, we apologise for your recent experience, and we genuinely value your feedback. We hope to have the chance to make it right and regain your trust in our company.

Posted 1 year ago

“This company clearly does not understand what Showroom condition means. In the chat, I said I wanted my Lexus 450h bought back to Showroom condition. I was advised to purchase their most expensive package, which I did. The results, I'm not happy with at all. When I contacted the company to complain, I was told I should have purchased a custom package.......what do most normal people think of when the term Showroom condition is mentioned? Needless to say I will not use this company again. You have been warned.....”

Helpful Report

Posted 2 years ago

“I have unfortunately had recently suffered from a very poor experience with Wash Doctors. I booked a bronze valet for my Porsche Macan. I have used this company in the past and whilst we had an previous issue where some damage was done to my car with on a valet, they accepted responsibility after some back and forth email exchanges and paid towards the damage. I was therefore happy to try them again as the issue had been resolved and had used them over the past few months without issue. Whilst the last valet wash itself was of a good standard and the person who carried out the valet generally did a good job, they managed to jet-wash one of the metal badges on the side of the car off - which was a similar issue to the one that I experienced last time - surely some extra care should have been taken? Whilst I am not suggesting that this was done deliberately, the valet left the badge on the inside of the car and didn't mention to me that it had come off after he had finished with the car I did not initially notice that the badge had fallen off, I subsequently gave him a £5 tip after the first superficial inspection, at no point did he mention to me that the badge had come off and I was very disappointed that he let me give him a tip without disclosing this. What was even more disappointing was Wash Doctors response to the issue. When I contacted them to explain the situation, they completely 'washed' their hands of the problem, sent me their terms and conditions and tried to argue that the work was carried out via a third party and that they will take no responsibility for this persons actions. ***I would urge caution to anyone using this company as if there is any damage done to your car during a valet, Wash Doctors will try to absolve themselves from taking any responsibility. BEWARE!!!***”

Helpful Report

Posted 2 years ago

Good afternoon Nicholas, We are very disappointed to hear about your experience with Wash Doctors. We take pride on delivering high standard of services at customer convenience, and always try to work with customers to come to the best resolution regarding any issues. We had been liaising with you regarding this situation to come to a suitable resolution and were waiting to hear back from you following our last correspondence, however we have not yet received a reply. Our customer service team would be happy to continue to assist you on this matter further and arrange the most convenient way to fix the damage. Please contact us on info@washdoctors.co.uk to proceed.

Posted 2 years ago

“For what I paid (£175) the wash and clean wasn't any better than my local place where I pay £20. The area around the gearshift and dashboard was still grimy that I cleaned with a wet wipe. This isn't a bad review of the job itself, which was good, but the price I paid was extortionate. I wouldn't recommend wash doctors as the price you pay is so so much higher than your local car wash.”

Helpful Report

Posted 2 years ago

Good afternoon Ajay, thank you for making us aware of the poor standard of service received. We are naturally very disappointed to hear that was the case and will assist to rectify it as best we can. One of our team will be in touch to assist you with your complaint further.

Posted 2 years ago

“The car washers stayed 25min instead of the advertised 70-90min. The clean was very basic with many little spots missed. The rims have not been cleaned at all. Would not recommend under any circumstances. I paid £47 to get the car cleaned to the same standard for which I usually paid £9 at the local car cleaner”

Helpful Report

Posted 2 years ago

Good afternoon Tobias! Thank you for reaching out and letting us know of the poor standard of service provided! One of our CS team will be in touch as soon as possible to resolve this issue

Posted 2 years ago

“Alloy wheels sanded down and re painted. Four days later paint coming off. Told customs services, tech called and his attitude was aggressive when challenged. He kept saying I said they needed dipping and done correctly. Why do the job and a bad one at that when he knew it would be bad. Your website states, have your alloys looking like new. It was only kerb damage. Red brake callipers also have paint all over them. Don’t want that tech near my house again or to even call me. Want a refund for a really rubbish job performed.”

Helpful Report

Posted 2 years ago

Good afternoon Alex, thank you for your honest feedback. One of our team will be in touch ASAP to resolve this issue, our apologies for such a poor standard of service experienced.

Posted 2 years ago

“I bought a car online which came to me in a disgusting state. The retailers told me to get a full valet from Wash Doctors and I would be recompensed. I paid £150 for a "Deep Clean" and ended up with a car covered in "Soul Glo". Vomit residue remains and the pieces of rice that were pointed out to the cleaner, are still there. A few days on, the interior doors are still dripping in polish.”

Helpful Report

Posted 3 years ago

Good morning Aaron, Thank you for bringing this poor standard of service to our attention. One of our team will be in touch asap to resolve

Posted 3 years ago

“Why was the car left in this appalling state when I had been told this had been removed, also an additional allowance / money had been provided to cover this”

Helpful Report

Posted 3 years ago

“Having had a no show on a previous occasion, this time the operator was running an hour outside the one hour window, so I assumed it was another no show. I couldn't find out what was happening ( emails, texts, calls, live chats). The operator, Arthur, did arrive but was booked for another job he did not want to be late for and so a 'Silver plus valet' was done in 40mins. Various parts of the interior were missed out. When I fed this back with photos, I was told someone would come round the next day to resolve it and was given a 1 hour time slot. As the one hour time slot expired, I was told it was the same person, Arthur, and he was running late again. When he did turn up he wasn't prepared to finish off the job as he claimed that I should have booked a gold valet if I wanted it cleaned properly. I only booked an £80 silver plus valet and Arthur argued it was apparently not enough to get the car valeted properly. When I said I had booked silver before and car was cleaned to a high standard, Arthur and his girlfriend started shouting at me in the street and then walked off. Arthur has a 5* review record and this where I have concerns about how the system operates. Turning up late twice (outside the 1 hour window) and not doing basic clean like vacuuming door pockets or wiping dashboard calls into question the 5* reviews, then arguing when asked to put it right, which would have taken 5mins makes the review record look inaccurate. Interestingly there is no way of leaving a review for the operator only Wash Doctors as a company.”

Helpful Report

Posted 3 years ago

Hi Lucy, We do apologise for the recent experience you have had with this particular technician. The team at Wash Doctors will take everything into consideration of your review and we will follow up with Arthur to ensure this doesn't not happen again. I believe you are currently speaking with the team to try to resolve this matter for you. I can see you have mentioned that you were not able to leave a review for Arthur in the app. You can do this by clicking on the booking, then pressing the feedback button. This will then allow you to leave a review for that particular technician. The reviews of the technician seen in the app are given based on the total number of reviews from our customers. Kind Regard Wash Doctors

Posted 3 years ago

“1. Silver Valet booking (90-120 min) 2. Arrived 2 hours late 3. Completed the job in 45 min 4. Dirt and cobwebs left in the doors, dirt not touched in the hatchback. When asked to clean, replied that it would leave water on the "nicely buffed exterior" and tried to remediate with just wiping.”

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Posted 3 years ago

“Arrived over 2 hours late. Missed cleaning various aspects of the car. Although bits that were cleaned were done well. Customer service have been useless when complaining! Won’t be using again.”

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Posted 3 years ago

“Job was rushed all done in 10mins. Side mirrors were not clean properly stains not removed and spider webs. Hand wax was not performed as suggested in plan. Windows not cleaned properly I can see dirt near seal. Don’t think I would using this service again. Service was 1.5 hours late they called but this not convenient as I had to move my schedule to accommodate. Disappointing.”

Helpful Report

Posted 4 years ago

Wash Doctors is rated 4.8 based on 1,818 reviews