Wash Doctors Reviews

Name: Wash Doctors
Rating: 4.84

4.8 Rating 1,807 Reviews

96 %

of reviewers recommend Wash Doctors

Company Reviews

Metrics

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4.8

Based on 1,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Wash Doctors 5 star review on 20th December 2024

Karen Goodland

Wash Doctors 5 star review on 30th September 2024

Oscar Lie

Wash Doctors 5 star review on 28th March 2024

Mark

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service.”

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Posted 2 years ago

“I have unfortunately had recently suffered from a very poor experience with Wash Doctors. I booked a bronze valet for my Porsche Macan. I have used this company in the past and whilst we had an previous issue where some damage was done to my car with on a valet, they accepted responsibility after some back and forth email exchanges and paid towards the damage. I was therefore happy to try them again as the issue had been resolved and had used them over the past few months without issue. Whilst the last valet wash itself was of a good standard and the person who carried out the valet generally did a good job, they managed to jet-wash one of the metal badges on the side of the car off - which was a similar issue to the one that I experienced last time - surely some extra care should have been taken? Whilst I am not suggesting that this was done deliberately, the valet left the badge on the inside of the car and didn't mention to me that it had come off after he had finished with the car I did not initially notice that the badge had fallen off, I subsequently gave him a £5 tip after the first superficial inspection, at no point did he mention to me that the badge had come off and I was very disappointed that he let me give him a tip without disclosing this. What was even more disappointing was Wash Doctors response to the issue. When I contacted them to explain the situation, they completely 'washed' their hands of the problem, sent me their terms and conditions and tried to argue that the work was carried out via a third party and that they will take no responsibility for this persons actions. ***I would urge caution to anyone using this company as if there is any damage done to your car during a valet, Wash Doctors will try to absolve themselves from taking any responsibility. BEWARE!!!***”

Helpful Report

Posted 2 years ago

Good afternoon Nicholas, We are very disappointed to hear about your experience with Wash Doctors. We take pride on delivering high standard of services at customer convenience, and always try to work with customers to come to the best resolution regarding any issues. We had been liaising with you regarding this situation to come to a suitable resolution and were waiting to hear back from you following our last correspondence, however we have not yet received a reply. Our customer service team would be happy to continue to assist you on this matter further and arrange the most convenient way to fix the damage. Please contact us on info@washdoctors.co.uk to proceed.

Posted 2 years ago

“Prompt friendly service. Car thoroughly cleaned with no issues. So convenient.”

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Posted 2 years ago

“Good clean, car looked spotless. Very friendly valeter. All good, no issues at all.”

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Posted 2 years ago

“Very happy with the service, thorough and friendly!”

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Posted 2 years ago

“Very professional service and easy to book. Car looked like new after the wash. The technician Tom did a perfect job and we are very happy with the result.”

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Posted 2 years ago

“wash doctors were absolutely brilliant - turned up on time (even a bit early) and seamlessly washed and valeted my car. i will definitely use them again”

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Posted 2 years ago

“Perfect first experience. Marc was thoroughly professional and pleasant to deal with. Did a cracking job on my grubby car and even went the extra mile to realign a back panel that had been knocked. The whole experience was smooth and easy - exactly what I needed on an extremely tight schedule - thanks and hurrah to Marc!”

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Posted 2 years ago

“Punctual and did a great job!!”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Mike was prompt and very professional. He did and excellent job of cleaning the car inside and out. I will definitely be using again and happy to recommend.”

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Posted 2 years ago

“Excellent and very efficient service. I highly recommend”

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Posted 2 years ago

“So friendly, thorogh and efficient”

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Posted 2 years ago

“Extremely easy to use service quick and efficient yet a detailed and deep clean very happy from my experience.”

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Posted 2 years ago

“Fantastic service. AYS Carwash Went above and beyond. Great work and will definitely use for all my future valets.”

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Posted 2 years ago

“Friendly guy and worked hard on the car but my alloys were not cleaned properly. For £42,I expected the wheels at least to be immaculate. I My or may not use again.”

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Posted 2 years ago

Good afternoon, Thank you for your feedback! We are sorry to hear your experience was of a standard below what we expect at Wash Doctors. Please could you get in touch with our customer service team to assist you further and rectify your experience

Posted 2 years ago

“Just had an interior valet on my Smart Forfour. The technician Michael was on time and very professional. Overall he did a fantastic job, the vehicle looks brand new. Outstanding detailing job. I Would definitely use their service again and highly recommend, from me I rate this detailing technician a 5star rating. Very Happy Customer :)”

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Posted 2 years ago

“Very clean and took his time to make sure he got every last bit, he was very polite and respectful I couldn’t of asked for a better cleaner for my car”

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Posted 2 years ago

“Good care and attention paid. Very pleased with the result. Wonderful value for money.”

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Posted 2 years ago

“Came on time. Car looks brand new. Great service.”

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Posted 2 years ago

Wash Doctors is rated 4.8 based on 1,807 reviews