Wash Doctors Reviews

Name: Wash Doctors
Rating: 4.84

4.8 Rating 1,803 Reviews

96 %

of reviewers recommend Wash Doctors

Company Reviews

Metrics

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4.8

Based on 1,803 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Wash Doctors 5 star review on 20th December 2024

Karen Goodland

Wash Doctors 5 star review on 30th September 2024

Oscar Lie

Wash Doctors 5 star review on 28th March 2024

Mark

Anonymous

Anonymous // 01/01/2019

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“Roman was punctual and did an excellent job.”

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Posted 1 year ago

“With thanks for a great valet. Looks perfect.”

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Posted 1 year ago

“Benny took care and attention. It is obvious that he cares about his work”

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Posted 1 year ago

“I highly recommend Kam & Wash Doctors. Booking was easy and Kam was very professional. We'd been on a long road trip with dogs, so it wasn't the easiest job, but Kam left our vehicle looking brand new again!”

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Posted 1 year ago

“Easily the best car wash of all time”

Wash Doctors 5 star review on 21st June 2023

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Posted 1 year ago

“Keep away guys. Well where to start!! Booked a gold valet and a soft top clean at a cost of 300.00. 2 guys came and started what I thought would be a great job as I was selling the car. 2 hours later we finished mate, so I went out side to check Well cigarettes still in ashtrays leather seats not done not even vacuumed still dirt in seams of seats. As for the outside car was not polished at all drip marks all over the car shuts not wiped boot Bonnet not wiped what a mess. And roof had no treatment done. And to top it all off the lovely man turn round to me when I complained your cars old mate !!!! So they sent another guy to redo work same thing they just don’t care about details and to top it all off softtop is now damaged AVOID bunch of cowboys”

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Posted 1 year ago

Hi Chris, We are sorry you still feel unhappy with the service you received, however, we did everything we possibly could to rectify any issues that were left after the initial service. Within 24 hours of the initial service, you had 2 different technicians to completely redo the service, and by the time they left, you were incredibly happy and gave them a significant tip. However, we didn't stop there. Both the first and second technicians noted that the age of the car meant that the reproofing solution we use (AUTOGLYM) would have no significant effect due to the overall wear and tear. Therefore after the service was completed and the reproofing solution was applied 2 times but with no significant impact, we decided that it would be fair to refund you for the entire soft top reproofing service. It is worth noting though, Wash Doctors will always endeavour to act politely and professionally to ensure we can rectify any issues that arise. However, both the technicians and the customer service team have reported the excessive verbal abuse they received while trying to resolve the issue. As a company, we absolutely do not accept this from our customers and have subsequently blocked your account from any further transactions. Regards, Wash Doctors

Posted 1 year ago

“Easy to book. Guy was early and spent nearly 90 minutes on the exterior of our small Jeep. Has never been so clean! Fantastic job. Also very polite and respectful.”

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Posted 1 year ago

“Great service, fast and reliable. Would use again.”

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Posted 1 year ago

“Fantastic service Kam was very friendly and knowledgeable. Highly recommended !”

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Posted 1 year ago

“Initially all looked good, with exception that I was notified, while shopping, that the car washer will arrive earlier and I questioned this way of changing MY TIME to suit the guy that gets paid for the job. Going forward... Frank arrived and connected the extension cable. At this stage I showed him an outdoor water faucet, but he said that he "HAS HIS OWN, SOFT WATER IN THE VAN, AS STANDARD TAP WATER IS NOT GOOD". When he finished, car looked shiny and I even offered the man fiver as a tip. After that I went back, shopping, as my original trip was cut short and noticed, under stron sunshine, that the car (black), was absolutely covered in streaks - did not look smooth and that's when I also remembered that there was absolutely no residue of water on my drive, which felt strange. While loading the shopping, I discovered that seals have not been cleaned and big bit of cobwebs was hanging of the back tail and the floor was not vacuumed properly. In conclusion, when I phoned Frank, he told me that he did NOT wash the car, but used some sort of silicone, I am just guessing here and, in fairness, did offer to come back and do something - don't remember what exactly. This cost £57.00 and keeping in mind that all local "hand wash" places offer inside and out cleaning for about £15.00-20.00, depending on the vehicle size, this was a redicules money "burning" exercise - NEVER AGAIN!!!”

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Posted 1 year ago

Hey Evi, Thank you for taking the time to share your feedback. We appreciate hearing from our customers, both positive and negative, as it allows us to continuously improve our services. We sincerely apologise for the experience you had with our company. Providing exceptional service is our top priority, and we deeply regret that we did not meet your expectations on this occasion. We understand your frustration and would like to assure you that we are taking your feedback seriously. We would appreciate the opportunity to discuss your concerns in more detail and find a resolution that leaves you satisfied. One of our team will be in touch shortly via email. Once again, we apologise for your recent experience, and we genuinely value your feedback. We hope to have the chance to make it right and regain your trust in our company.

Posted 1 year ago

“The wash was great. All the marks removed and the technician waited waited patiently until I inspected everything and was happy. Benny's wash ( The technician) was diligent with his work and the car was lft sparkling clean. The customer service was very helpful and responsive.”

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Posted 1 year ago

Hi Sourav, Thank you for reaching out. My sincere apologies you were disappointed with your service! It goes without saying that this is not the standard we expect, and are used to providing for all of our valeting and detailing services. I have searched our inbox, app messenger and live chat database and we do not have a message from you highlighting this issue with us which is why it has not been actioned. So, apologies for that. One of the customer service team will be in touch with you shortly to get this rectified! Many thanks, Peter @ Wash Doctors.

Posted 1 year ago

“Overall a good result”

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Posted 1 year ago

“My car already cleared 1 week ago so I don't see any difference”

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Posted 1 year ago

“Tom went above and beyond on my interior detailing. Highly recommend!”

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Posted 1 year ago

“Kept up to date on when would be arriving. Did an excellent job and would definitely use again.”

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Posted 1 year ago

“I was extremely satisfied with the service I used from wash doctor company. I can gladly recommend it to everyone. very professional and friendly service. You certainly won't be disappointed with the money you pay.”

Wash Doctors 5 star review on 15th June 2023

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Posted 1 year ago

“Benny is good”

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Posted 1 year ago

“Great inside and out clean this morning V helpful and all done in good time”

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Posted 1 year ago

“Excellent service, always arrive on time and leave my car gleaming”

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Posted 1 year ago

“Mike did an excellent job! I had forgotten what it means to have a professionally cleaned car!”

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Posted 1 year ago

Wash Doctors is rated 4.8 based on 1,803 reviews