Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.71

4.7 Rating 4,373 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 30th July 2024

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would love to review the item I ordered, however the delivery company seem inept at delivering. 3 times they say they will not be have 'attempted delivery'; the first time they said the address given did not exist (I've been there, it does, second time they said nobody was in to receive the item at my address (3 people and my dog confirmed that no attempt was made) and today I'm told that they cannot deliver the item as scheduled!”

Helpful Report

Posted 4 years ago

“This is by no way an accurate review, as I have been asked for feedback on a product I have not received. I have left a ‘chat’ message and had no reply. I have phoned , left message , and heard nothing. I haven’t received any notification about delivery, or despatch . Feedback !”

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Posted 4 years ago

“Not received the items yet”

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Posted 4 years ago

“Sorry I am still waiting for my order, I have not received it yet 🙁”

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Posted 4 years ago

“Have not received my order cannot get any response from emails phone messages would like a refund they r happy enough to take ur money though please again can you reply ASAP”

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Posted 4 years ago

“Ordered two weeks ago, order still says processing and when I have asked for an explanation and when that was ignored, cancellation of the order and a refund contact is still ignored. Phone number is not correct either so no way of speaking to someone, so I will need to go through my bank. AVOID!”

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Posted 4 years ago

“Very disappointed with the wallpaper. I thought it will be wallpaper but it was a sticker which was extremely difficult to put. Me and my wife has spent almost 3 hours putting on the wall and next day morning it came off and fell. They should have sent me a wallpaper instead of sticker with poor quality glue.”

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Posted 4 years ago

“Unfortunatly i sent an e.mail 20th to yourselves regarding if my goods had been despatched and still awaiting a reply,also tried to phone the phone number on your website but seems unavailable.Courier sent a text to say delivering 20th,but did not deliver,tracking says a delay .I have still not received my goods,so cannot really give a review on goods.”

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Posted 4 years ago

“Ordered 3 items 9 days ago and so far not one word to give a delivery date. Very poor”

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Posted 4 years ago

“I am really disappointed with the decal. The circles seem to have stretched and will not stick to the wall. Some have good but some have creases and some will not stick. I have tried heating it but it still doesn't work.”

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Posted 4 years ago

“Lie after lie regarding delivery of my order. I was told yesterday it would be picked up for delivery today. Didn't get any sort of conformation of shipping so waited in most of the morning and sent various emails asking if it was definitely arriving. No reply. Got to mid afternoon went on live chat, was on for around an hour with still no conformation. The advisor, Lauren, stated it was defiantly sent but didn't provide a tracking number. I stated in the chat I would rather be told the truth and if it wasn't sent just to tell me so I didn't waste any more time waiting. The chat ended with her saying her manager was on the phone to the courier and she would email me, but still no tracking number, I was just ignored when I asked for this. I didn't get the email, I think this was just a delay tactic to get me off the chat, which was unavailable later on. I waited in all day and still no parcel. Logged on to my account to see it says not dispatched! No idea if it will come tomorrow, but will have to spend another day waiting in all day. I understand delays can happen but the absolute disgrace is the lying. I haven't received my item yet and it's for a birthday present tomorrow. The delay would have been a slight issue but because of lies and wasting my time I would never order from here again.”

Helpful Report

Posted 4 years ago

“I’ve been asked by Wallart-Direct to complete a short review of their services and the product that I have purchased.... ..,,,which is weird. Because they haven’t sent it yet. It’s been “processing” for 8 days. They probably should have sent the print i paid £60 for before asking for a review!”

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Posted 4 years ago

“Placed an order on 6th August and despite several emails (none replied to ) and numerous phone calls (answer machine, all messages ignored) I have still not received my Banksy prints. Rubbish - now think this is a con.”

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Posted 4 years ago

“Product hasn’t arrived.”

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Posted 4 years ago

“Just received my two ordered art posters. When unpacking I can see that both posters are damaged due to very poor packaging. There’s no tube containing the posters - only the outer packaging. How can a company selling posters be so bad at packaging???? Absolutely rubbish!!!”

Helpful Report

Posted 4 years ago

“Ordered my print over a week ago. Emails enquiring progress are ignored. A live chat established they had moved offices but when I asked what ETA of print would be - I only had silence from the Agent. Only wish I could see what I ordered to review!!”

Helpful Report

Posted 4 years ago

“I ordered my picture back in August and still haven’t received it. I have contacted them numerous times and all I get is oh the delivery man didn’t turn up, called again yes it will be delivered on Tuesday 8th September..... still waiting .... called again and they don’t answer. Wish I read the reviews before using this place. All I can say is DON’T USE THEM ... I now have to fight to get my money back. CG Watford”

Helpful Report

Posted 4 years ago

“Ordered a selection of prints as website stated would be shipped within 24 hours. 3 weeks later still waiting. Spoke to customer service who said they’d call back and didn’t. Emailed twice and finally got a response and was told they guaranteed delivery by end of week. End of week passed and still waiting. Feeling pretty fed up and certainly won’t be ordering from this company again - if I ever get the prints.”

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Posted 4 years ago

“If you follow instructions it is incredibly easy to fix wall art to wall Looks fab”

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Posted 5 years ago

“I am really disappointed. Having just received my order it is a cheap, plastic frame and poor quality print.”

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Posted 6 years ago

Wallart-Direct is rated 4.7 based on 4,373 reviews