Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.71

4.7 Rating 4,372 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 30th July 2024

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recieved the picture in the wrong frame and have no email reciept or address to raise this issue . ...very poor service although the print is good the frame is not the one I wanted and I seem to have no route of redress”

Helpful Report

Posted 2 years ago

“the image on the poster was so distorted I had to throw it away despite appearing fine on the proof image online when I ordered.”

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Posted 2 years ago

“Poor quality frames”

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Posted 2 years ago

“A huge range to choose from. We were looking for a large print to replace one of the same size we had already. Once we found one its production and delivery were pretty prompt. The resulting canvas print is great. If I'm really picky, it could be a bit more taut on the frame but the actual print is just what we wanted.”

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Posted 2 years ago

“Reasonable prices, quick delivery and responsive to any issues.”

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Posted 2 years ago

“Excellent website from which to make your choice and the product we chose was 3very bit as good as the photo on the site.”

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Posted 2 years ago

“quick delivery and artwork was really well protected with bubble wrap. very pleased with the art”

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Posted 2 years ago

“I ordered a framed print that cost £131 when it finally arrived (after numerous emails) I was pleasantly surprised at how well it was wrapped. When I took it out of the box i was frightened to lift it as it was so flimsy when I took a closer look at the frame it was gapping . I also noticed the print had a fold in the middle. I have attached pics on numerous emails to wall art direct asking for a refund/replacement/money off however havent received a reply it's now been 3 weeks. I have never been let down like this before with any company.”

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Posted 2 years ago

“Great range to choose from, very reasonably priced and speedy delivery. Team very helpful in sorting out a minor issue - can't fault!”

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Posted 2 years ago

“I never received the item I ordered although Wall Art took the money for it. They have done nothing to resolve the problem, neither offered a refund nor replacement. I have contacted them many times by email but they have not responded. I have also tried to phone them but the number they provide doesn’t ring out. Based on this experience I think they are incompetent and indifferent to their customers. I would never use them again. There are several trustworthy and reliable businesses offering a similar service and they do it much better. Businesses that fail their customers ultimately fail themselves.”

Helpful Report

Posted 2 years ago

“The pieces of art work were just as expected and arrived very promptly. If you want reasonably priced prints this is a good option. One frame was damaged in transit and Wallart replaced it immediately with no fuss sending out a replacement the same day. Great customer service.”

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Posted 2 years ago

“I still have not received my canvas after been told it was arriving on Friday and still waiting it’s coming up for 1 month now and still waiting”

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Posted 2 years ago

Hi Angela, I'm so sorry your order was late, I can see this has now been delivered for you. We can only apologise for what is a very time of year. We aim to ship every order 1-2 days after purchase but on occasion, our couriers do let us down.I can now see this out for delivery for you today Kindest Regards And Sincere Apologies, Ashley

Posted 2 years ago

“Order tracking did not work, as it wasn't with the courier company. Tried to contact Wallart Direct by phone, number did not work. No response to e-mails. Waited 23 days for the poster to eventually arrive. Just received an e-mail out of the blue saying it was going to be delivered. Not overly pleased with the quality of the print, wording was blurred and odd spots of ink around the poster. A very disappointing experience, especially as the Trustpilot reviews had been good!!!”

Helpful Report

Posted 2 years ago

“Very good design good fast delivery”

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Posted 2 years ago

“I’m have still not received the pictures which were ordered 2 weeks ago”

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Posted 2 years ago

Hi Theresa, I'm so sorry your order was late, I can see this has now been delivered for you. We can only apologise for what is a very time of year. We aim to ship every order 1-2 days after purchase but on occasion, our couriers do let us down. Kindest Regards And Sincere Apologies, Ashley

Posted 2 years ago

“There was a small issue with my order. This was resolved efficiently and quickly and very much to my satisfaction. This took time and effort on their part. Which was much appreciated. As a result of this, I would recommend this company more highly than had everything just gone smoothly.”

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Posted 2 years ago

“Wall art was beautiful, easy ordering fast really well packaged thank you one very happy customer”

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Posted 2 years ago

“What a choice you have on this site all types and sizes. I recently redecorated and wanted something BIG to put up on one empty wall , well I found the very thing here. Now let’s talk money, very well priced and great quality full 5*s”

Wallart-Direct 5 star review on 6th December 2022

Helpful Report

Posted 2 years ago

“The item ordered was never received. I had confirmation that Evri had the item and then they returned them to you for an unexplained reason. All attempts to contact your customer services via telephone, live chat and messaging were all unanswered. I have now applied for a refund. I certainly would not recommend your company.”

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Posted 2 years ago

“Good quality products, pictures well packed and protected. Delivered within a few days.”

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Posted 2 years ago

Wallart-Direct is rated 4.7 based on 4,372 reviews