Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone we have spoken to or communicated with has been really helpful and understanding. Thanks”

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“I am absolutely amazed at how good Waggel is! The best decision I've made for my dog was moving over to you. When you need help the agents are super responsive and get back to you immediately, the system is easy to use and making a claim is painless. Why can't all insurance companies operate like this!”

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“Wonderful efficient service”

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“Very easy to claim..”

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“There are at least two grave problems with Waggel. Firstly, Waggel helped itself to money out of my bank account after I twice ordered them not to do so. Secondly, Waggel's insurance policy does NOT cover most of the latest veterinary treatments which are available from vets.”

Helpful Report

Hi George, Apart from pre-existing conditions, here at Waggel we cover most conditions and also provide complementary behaviour treatment. Our customers have a range of services available to them which include 24-hour free vet calls and access to a nutritionist. As per any insurance provider, payment for your policies were acquired whilst they were active. However, once you explained that you wanted to cancel your insurance, as a good will gesture a refund for that months premium was processed. We wish you and your furry friends all the best and if you have any questions, please do not hesitate to contact us. Kind regards, Mareia

“Very pleased to get the claim for treatment at the vets for our dog, Wallace resolved so quickly. She seems to be making a good recovery from her experience.”

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“Waggel, you are fantastic. Thank you for always sending your best wishes to Ringo. For being transparent and communicative. I love you!!!”

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“I’m just amazed !! How quickly you processed my claim. Max has a very waggy tail now!!! Thank you”

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“Excellent. A streamlined claim procedure meant that the claim was processed and paid quickly. The ability to track the claim I found really useful.”

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“Really good. Such good customer service!!!”

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“Incredible. My fur-son was diagnosed with Addison’s disease. We had no idea what this was and was completely overwhelmed, he was hours away from dying. Money was the last thing on our mind but at the same time also a worry. Waggel sorted everything out & was resolved so quickly. We can fully concentrate on getting our baby better and not have to worry about vet bills now thanks to Waggel.”

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“Really quick and easy!”

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“Waggel have been excellent. It's not just the successful claims but the smooth handling, quick responses and kind words accompanying correspondence. They're clearly pet people themselves.”

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“Excellent service from start to finish ive been able to concentrate on helping my beautiful nelly recovery. I've been so impressed im about to insure our new puppy with them tomorrow when I pick her up. Excellent insurance and I highly recommend them even follow up xrays and consultation is paid. I cannot put into words how impressed iam with waggle and i would recommend to all my family and friends..”

Waggel 5 star review on 13th January 2022

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“Brilliant!!”

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“Not brilliant”

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Hi Monica, I'm sorry to hear that you are unhappy with Waggel. Would you like to provide us with further information about your experience, so we can rectify any issues you may have had. Kind regards, Mareia

“Thank you very much Am well impressed with the way claim was dealt with And yes Buddy is doing well now”

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“My dog Bertie has Dry Eye and thank goodness I took out lifetime policy with Waggle everyone was telling ha let’s see if they pay, waste of time pet insurance etc etc. This is not the case with Waggel I have received nothing but totally professional service, claiming is easy, payment is prompt and best thing is you are kept informed all the way. I highly recommend Waggle. Thank you x”

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“Very straightforward.”

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“Amazing service, making a claim was so easy and the speed of processing it was outstanding, within 24hrs, thank you.”

Waggel 5 star review on 6th January 2022

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Waggel is rated 4.6 based on 2,094 reviews