Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“It has been a very stressful few months with my new dog but the service I have recorded from Waggle namely the excellent customer service in the last week has been outstanding. The honesty and depth of the reply made me step back abs think about how we should all deal with people.”

Helpful Report

“Never ever had to claim on dog insurance before not to good on computer but after getting advice over the phone the lady helped me and I found it easy thank you”

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“This is the first time our Dog has been poorly and we have had to claim, it was quick and efficiently dealt with”

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“I have raised an issue with my contribution being calculated incorrectly and despite being told it’s fixed, it’s still wrong after my last claim being approved.”

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“Excellent service. My claim was dealt with very quickly and was resolved within 4 days. Can't ask for any better.”

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“My daughter, who has a policy with you, recommended you to me. She understands that she should be getting a free month too. Is that correct? Greyhound, Moss, is her pet's name and her name is Emma Pickering.”

Helpful Report

Hi Jennifer, Welcome to Waggel! I can confirm that you will be receiving a free month. Are you able to ask your daughter to contact us and we will be able to confirm this for her. Kind regards, Mareia

“I chose what seemed the best. It had great reviews. I selected the most comprehensive policy at £33 per month. My cat did have a history of digestive issues, but these had been vomiting and diarrhoea which there were generally reasons for. However on this occasion she only vomited once, bile, and no diarrhoea. She had an obstruction according to the emergency vet, who did many x rays, then operated on her saying it was necessary. we had no choice but to trust them. This cost £4000. We thought it would be ok since we had insurance, but we had to find the £4000 up front because 'pre authorise' literally means nothing. Don't be fooled by it. In an emergency your pet cannot wait days for a decision. So our precious cat had an operation, and it was incredibly stressful- she is a rescue and vet phobic. She recovered. Then we got the message that they closed the claim because according to them having had vomiting and diarrhoea is the same thing as an operation for an obstruction with no diarrhoea and only one small vomit. They are barely similar. Do not trust Waggel, it is all hype. Additionally it was not possible to contact them directly to discuss this. I managed with difficulty to find a phone number. This did not work. Then I tried the chat function which claimed o be open. But the input field was inactive and you cannot send a message. Be assured- they do not want to hear from you and now you know why. For the life of me I cannot find a policy number but I did find this - Waggel if you happen to see this, NFGBA7X.”

Helpful Report

Hi, I am sorry to hear that you are unhappy with your claim decision, and I hope your cat is doing well. Unfortunately, here at Waggel we do not cover any pre-existing conditions, however if you believe that the condition is unrelated to the previous incident, then you are more than welcome to dispute the claim and we will have a different customer champion reassess the claim. In terms of contacting us, we have a telephone line, chat function, as well as an email address. If you would like to email me directly at complaints@waggel.co.uk I can personally have a look into this matter for you. Kind regards, Mareia

“Thank you for dealing with our claim so efficiently.”

Helpful Report

“Thank you so much, hopefully that is the last time Henri eats a whole bunch of 🍇 we thank you so much, we would have lost him without you behind our backs xxx having Waggle as reassurance behind our insurance xxx”

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“So lovely to deal with!”

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“As always an amazing experience claiming with Waggel. So simple and easy to do. No stress! Bean feels reassured knowing that Waggel have his back !”

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“Highly dissatisfied, as Waggle takes ages to process claims, with the result of not paying. Very poor experience! Would never subscribe with them again. During nearly 1 year I only had two claims and both the same patterns, ie I ended up with the bill!”

Helpful Report

Hi George, I am sorry to learn about your dissatisfaction. I can see that your claim has not been processed yet and this is due to a delay in receiving the information which we require from your vet. Once this has been received your claim will be assessed as a priority. Unfortunately, your first claim was declined due to the condition being pre-existing, as per the terms of the policy we do not provide cover for any pre-existing conditions. This is outlined on our website, as well as the policy documents. If you would like to discuss this further, please do not hesitate to contact us. Kind regards, Mareia

“The product is good but my year 1 premium went up 15% and now the quote for year 2 is 25% from year 1. Like many firms the entry price is attractive but in the end it will end up similar to others in spite of the friendly interface. Based on these increases of premium it will end up being around £100 per month at this rate of increase.”

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“Claim paid quickly”

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“Honestly, the easiest, most reliable insurance we've ever had. Sadly our Maggie has had a rough start to her life but waggel really made it easy to be able to give her the full care she needs. Aswell as the other benefits that come with it I.e. online vets 24/7, treats and online chatting.. I couldn't ask for more.”

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“Registering was very easy and straightforward. I believe I understood the policy”

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“Thank you so much for being so helpful. You’ve made this process so easy.”

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“Literally amazing! Such a stressful time when your pet is sick but claiming was straight forward and quick - thank you so much!”

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“Thank you for your help I found things so confusing to hear Dannyboy was labelled as a Burmese I still do not understand how that came about so a big thanks to Waggle for your help and understanding”

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“Brilliant. Clear, honest and no BS!”

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Waggel is rated 4.6 based on 2,094 reviews