Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waggel take your money the run when it comes to claims. I paid £350 in premiums over a year. They the refused my claim for £580 leaving me in the lurch. They refused my claim for my cats hernia repair for an obscure reason. They should be called Wriggle not Waggel. Stick with Petplan who pay out 97% of claims. At least you won't end up paying the premiums and the vet bills anyway!”

Helpful Report

Hi Gina, Thank you for your feedback and I understand your frustration due to your claim being declined. Here at Waggel we cover all claims, apart from things like pre-existing conditions and routine treatments, which is outlined in your policy wording. Unfortunately, your claim does fall within this category and therefore was declined. However, if you believe this to be incorrect you are more than welcome to dispute the claim and we will reassess it based on the additional information provided. If you have any questions, please do not hesitate to contact us. Kind regards, Mareia

“My champion Katie was so helpful and patient assisting me submit a claim after a stressful evening at the emergency vet after my 4 month old puppy had swallowed a ball. Thankfully she is now back to her usual self. I submitted the claim Saturday and received a message Sunday that the claim had been successfully processed. What a relief to receive this news after an emotional and stressful experience and in such a short period of time. Thanks to Waggel and especially Katie”

Helpful Report

“So easy to put a claim in! No paper forms needed, just a few simple details.”

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“The spent amount for the sickness of Coco is not 155.91 pounds only, in total it is 280.91. I should receive 80.91 pound back. You need to contact to two different vets as noted - regular & emergency”

Helpful Report

Hi Ceyda, Thank you for getting in touch. The additional invoice has been approved and processed under a separate continuation claim. If there is anything else that we can help you with, please do not hesitate to contact us. Kind regards, Mareia

“Could not fault the insurance claim process. Very easy to complete the form online and a very quick response from Waggel confirming settlement of the claim within a couple of days. Very impressed.”

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“Fantastic, easy to use and well priced!”

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“Absolutely fantastic? it’s been a tough couple of weeks being nurse to my fur baby and Waggel has eased my pain greatly.”

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“Had a problem with vet not replying quickly but Waggel kept me informed and between us we got the correct details from the vet and claim was settled immediately we got info from vet.”

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“This company offered Amazon vouchers to join, payable around 60 days after joining. I joined on 09/12/21 with a start date 01/01/22 However with many phone calls, contact and failed promises the vouchers have not arrived. “Give it another month and another insurance payment and they will arrive.” No thanks. Any credibility and trust has gone, I cannot trust this company to pay out in the event of claim therefore I am cancelling policy. 31/03/22”

Helpful Report

Hi James, Thank you for highlighting this and I am sorry to learn that this situation has occurred. As per the terms of the policy the Amazon vouchers are distributed by a third party company and unfortunately on rare occasions due to distribution delays it can take longer than 60 days. I will however be investigating this matter further. Kind regards, Mareia

“Too expensive 30 pounds a month premium”

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“Thankyou so very much for your help with Snoopy over the last month or so.. It takes a load of my mind knowing your on the case with the vets, and your people on the "Chats" are very nice as well... Thank You All..”

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“Very easy to use site and pricing very reasonable”

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“Amazing, despite the worries of Mabel's illness we didn't have the additional worry about the claim. Would 100% recommend 😊”

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“Absolutely excellent First claim and extremely fast to resolve.”

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“Have been really impressed so far. Have had to make claims (first time ever) and the process was incredibly easy and quick. 2 separate claims, albeit for the same issue and Waggel didn't charge the excess for the second claim and paid it all! Not all companies would have done this for a separate claim. Really impressed”

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“Waggel has taken a stressful situation with the accident of our pup Hugo and helped made our claim easy by their online service and good customer care. Thanks Waggel”

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“An excellent service”

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“Great.charlie is a lot better now.and he as put weight on.thanks”

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“So lovely, at a time where I was so worried about my dog being so poorly, Waggel kept me updated and the messages are always just so positive and friendly. Thank you so much, for a simple easy process.”

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“Fast efficient process and very easy , hassle free claim procedure”

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Waggel is rated 4.6 based on 2,094 reviews