Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.63

4.6 Rating 2,096 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

Write Your review

Tell us how Waggel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just been given and accepted a fantastic quote. Been meaning to insure her for some time. Hope I have left the automatic renewal box checked. How can I find out?”

Helpful Report

Hi Margaret, Thanks for joining the Waggel pack, we're glad to have you with us. In order to find out: 1. Go to Waggel.co.uk 2. Click on Members Area (top right). This may ask you to login with your email and password. 3. Click on "Insurance & Claims" (top right) and then look at the bottom right under Payment Method, it will say "Auto-renew On" or "Auto-renew Off" depending on what you've selected. Alternatively you can just go to Waggel.co.uk and ask your personal Customer Champion by clicking on the Live Chat icon (bottom right) Let us know if you struggle! Ross (Co-Founder)

“All good - I hope this is the start of cover for the rest of my pet's life.”

Helpful Report

“Not had to claim yet and hope i never do so this is for ease of set up, and importantly, communication. When i read my documents the wording suggested claims would only be honoured if dogs were vaccinated annually. I, like a lot of people, believe this to be unnecessary and potentially harmful and am tired of feeling bullied and spoken down to as if i don't care about my dog by insurers. When i contacted to clarify, i was answered immediately, reassured that my boy is insured for everything other than conditions that annual boosters supposedly protect against (which i fully understand) but more importantly the lovely girl who answered me said she understood my concern and that they would never aim to force a pet owner into a choice they believed to be wrong or harmful. Very understanding and i am happy now that my boy is insured.”

Helpful Report

“excellent service. Keep up the great work”

Helpful Report

“Sorry the first claim was wrong please discard this claim.Thank you”

Helpful Report

Hi Julie, I think you may have unintentionally left a review instead of chatting to us about an inadvertent claim. I've asked your personal Customer Champion - Tarren - to give you a call so we can sort this out for you. Speak to you shortly. Ross (Co-Founder)

“Easy to submit claim and confirmation of claim received immediately.”

Helpful Report

“Good so far it's been easy.”

Helpful Report

“Bloody brilliant”

Helpful Report

“I was looking for a reasonable pet cover for my dog i did use another one but I found that this was getting expensive not that I mind paying for it but I found this pet cover which had the same cover for Riley for less money. It was easy to set up so I will see how this cover is.”

Helpful Report

“Excellent service paid out for our claim without any problems. Were easy to contact and answered the phone immediately. very happy”

Helpful Report

“So easy to use. Good rates.”

Helpful Report

“I have been contacted today by a lovely member of staff who re-sent a copy of my insurance policy. Very pleased with their immediate attention.”

Helpful Report

“Very good experience so far with this company. Very helpful on the phone.”

Helpful Report

“Easy peasy”

Helpful Report

"Easy peasy", but only 4 stars? 😪 Hopefully you'll enjoy a 5 star experience with us over the next few years! - Ross (Co-Founder)

“I have recently insured two of my dogs with Waggel. The website is easy to navigate and I found the process of getting quotes to be very straightforward. Waggel offer a good range of policies. I especially like the option to adjust the insurance excess. There are not many insurance companies willing to insure older dogs so it's refreshing to find one that will.”

Helpful Report

“Great insurance”

Helpful Report

“Getting a quote was easy”

Helpful Report

Great to hear you enjoyed our super-fast quote process! Don't forget to take advantage of all your members perks and discounts so you can keep saving each month. Ross (Co-Founder)

“It was easy to get a quote and the pet insurance that I opted for was reasonably priced. There was a slight problem getting my documents through on line but I phoned them and they were sent through again and thus time I was able to open and save the details. I haven't had to claim on the insurace yet so can't comment on that Hopefully that will go smoothly too if the need arises.”

Helpful Report

“Absolutely fine”

Helpful Report

“So far all I've done is buy insurance but the process what good, as was the cost.”

Helpful Report

Waggel is rated 4.6 based on 2,096 reviews