Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely customer service, even all is online, it feels very personal.”

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“Outstanding service, easy from start to finish! Easy to put in a claim, could track the progress of the claim and promptly resolved. Made a stressful time a lot less stressful!”

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“Like how easy and straightforward the process is, from a customer stance it’s a pretty good service!”

Waggel 5 star review on 14th September 2021

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“I’m so pleased with the service I’ve had so far from Customer Service, FirstVet and the claims line, very helpful and super efficient. I’m pleased I chose Waggel insurance for my kitten who is now 1 year old.”

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“This was so easy less than 5 minutes start to finish setting up.”

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“Brilliant and the lady I spoke to was very nice and professional well done Waggel”

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“Made my first claim on my insurance for my dog on Saturday morning after my dog was in the vets on Friday. It really simple to make the claim online. Then on Sunday I got an email to say my claim was successful and 3 working days later the money was in my account. I’m really impressed at how simple and quick this was.”

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“An excess for every single issue is appalling and not mirrored by other providers.”

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Hi Mike, We are really sad to see you and Thea leave the Waggel family. When purchasing the policy, during the quote flow process it explains how excess is paid per condition, per year. For example, if your pet was to go to the vet 5 times for the same condition you would only pay the excess once. If you have any questions, please do not hesitate to contact us. Kind regards, Mareia

“Amazing!! Easy process to claim and helpful service. Couldn’t ask for more.”

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“Professional and informative ...straight forward and easy”

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“I'm very impressed with the service from Waggel! Will recommend to all my friends & colleagues.”

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“do not use this insurance, that try to get out of paying out, i have a kiyyen that was covered by them and i made a clame for an emergency vet due to diarrhea and vomiting and they declined the case clamibg it was an existing condition i nevrr said obe thing about being from the moment i had him it stated a cople of months ago and the vomiting was only a week ago”

Helpful Report

Hi Sean, Thank you for you feedback, and I am sorry to hear that you are unhappy with your claim decision. Having assessed your kitten’s medical history, the vet has stated that he suffered from Diarrhoea in May, which is prior to your policy with Waggel. As per your policy wording, we are unable to provide cover for any pre-existing conditions. As you are dissatisfied with your claim decision, this has been logged as a formal complaint and the claim will be re-assessed by our head of claims. She will be in contact with you or your vet if further information is required. I hope Kobie is feeling better. Kind regards, Mareia

“Easy to arrange and excellent price !”

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“Haven't had to use them yet”

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“Very good . My claim was dealt with promptly and completed within a week.”

Waggel 5 star review on 24th August 2021

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“I’ve been very unfortunate to have to claim for my 16mth old cockapoo due to needing surgery, the team at waggel have been nothing but five star especially Katie and Becca who I have the most contact with they rushed my pre-Authorisation through to allow him to attend a specialist appointment and have paid the outstanding balance within 7 days of him been discharged I did my research when taking out insurance and I can honestly say I’m soooo glad I made the decision to go with these guys thank you again my little fellas on the road to recovery”

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“I thought I was covered with waggle. They cancelled my insurance after they said they had emailed to tell me there had been an issue with a card payment. I received no email, and went to make a claim only to find they had cancelled without adequately letting me know. They had my telephone no. Why did I not receive a call or sms to let me know? Because they are a small inexperienced company, and I definitely would not recommend.”

Helpful Report

Hi Colette, Thank you for you feedback. Having raised this with our tech team, our records show that we emailed you on 6 separate occasions throughout the month to inform you that your payment was unsuccessful and the date we would next attempt to take payment. Furthermore, our system also shows the exact date and time these emails were opened, and therefore from our part we are satisfied that we provided you with sufficient notice that your policy would be cancelled, and this notice was also received. If you would like to discuss this further or have any questions you can email me at complaints@waggel.co.uk and I will be more than happy to help. Kind regards, Mareia

“Very helpful service. I phoned up and spoke to Katie who walked me through how to make a claim. Amazing service thank you for your help!!”

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“Simple to use and very clear explanations - so far I am very impressed. Given your website is full of puns, I thought I would let you know my dog's favourite album is Bark Side of the Moon.”

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“Difficult to amend a policy even though it hasn’t started yet but other than that good service, chat was very helpful”

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Hi Sarah, Unfortunately, as this is a lifetime policy we are unable to amend the annual limit. However as the policy hasn't started yet I would recommend cancelling this policy and started a new one with us, with the correct annual limit and excess which you require. Kind regards, Mareia

Waggel is rated 4.6 based on 2,094 reviews