Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.63

4.6 Rating 2,095 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,095 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

Write Your review

Tell us how Waggel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, easy to sign up for a policy. Have used the online vet service for advice and that was brilliant.”

Helpful Report

“Easy to insure our dog and cover is explained well.”

Helpful Report

“Only sad bit no amazon card. But it’s 7 pounds cheaper then my old one”

Helpful Report

“Well, that was quick! Thank you!”

Helpful Report

“Easy. I have been meaning to insure our two cats for some time now, but online sites were so difficult to navigate. Waggel was easy, simple, straightforward and I was pleasantly surprised by the cost. I am spending far more time with them because of Covid and I have realised that they deserve more care and appreciation.”

Waggel 5 star review on 3rd February 2021

Helpful Report

“Very easy to use and good value. Excellent.”

Helpful Report

“I have to wait too long and chase everything”

Helpful Report

Hi Tracey, I am sorry that you felt that you have had to wait too long for the claim and had to chase everything. I have looked into your claim and it was resolved in 13 days, this was within the time frame that we aim to get claims assessed by. We work with the vets directly and do not ask our customers to provide any documents. We understand that this can be a difficult time for pet owners, so we have made the claim process simple and stress free so that we are chasing the vets for you. On this occasion we had to contact your vet several times as all the documents we required were not provided. As you are aware your claim has been accepted and we hope that Dollie is doing well. If you would like to discuss this further, we are more than happy to help. You can email me on complaints@waggel.co.uk Thanks, Mareia

“Positive - great online community on Facebook to get advice and connect with other dog owners. Really useful tools like consultations with vets/nutritionists, etc.”

Helpful Report

“Really helpful, thorough and opened my eyes. This will have a life long impact for my dog, couldn't recommend more highly!”

Helpful Report

“Good it was very easy to get prices and cover information. Only just taken this out but allready had quite a bit of follow up .”

Helpful Report

“So far the signing up process was easy, the interface is friendly and we had to make 1 correction to the information we provided - a ticket was made over the weekend because unfortunately you cannot speak to an advisor Sat-Sun but it was all updated on Monday.”

Helpful Report

“It was easy to book and set up payment.”

Helpful Report

“The whole experience has been AMAZING! Our free nutrition consultation for our dog so great and really helped answer a lot of questions we had.”

Helpful Report

“I submitted a claim a few weeks ago for Ella's initial consultation and diagnosis with my regular vet, with a referral to Woodcroft for potential surgery. Whilst I have received an explanatory email giving me reasons why my claim has not yet been sorted I am concerned that I have now paid nearly £750 (although my second claim has only just been submitted) and have no remuneration. this was not how I believed the claims service would work. Since leaving this feedback my concerns have addressed quickly and resolved - thank you.”

Helpful Report

Hi Lynda, apologies that we took a little longer than usual to resolve your claim. I have looked into this and I can see that the delay was due to the Vet not providing all the documents which we required. Ella’s claim has been accepted and we hope that she is back to her usual self soon. Thanks, Mareia

“Easy and straight forward to use, policy is clear. Brilliant incentives to join up, and decent monthly prices for good cover.”

Helpful Report

“Easy to fill in”

Helpful Report

“Quite stressful this time as it took so long, but it was complex so I can see why. Still extremely grateful that Bovril is insured with Waggle. Thank you”

Helpful Report

“Very easy to sign up my Lisa.”

Helpful Report

“I'm very impressed with Waggel so far, I like how easy it is to navigate the platform. I know that I can have online access to advice and help whenever I need it, which is a great comfort, plus they offer so much more like behavioural tutorials and the like. Waggel represent value for money and for me with two older pets that they are not excluded from being insured and that the monthly premium is fair and not a eye watering amount, is an absolute bonus for me. Thank you for being there Waggel ☺”

Helpful Report

“New customer and I'm really enjoying the interaction so far...its really helpful to know and be offered additional services such as newsletters discounts and advice...so different to previous insurers who just took my money with none of these additional perks...thanks very much”

Helpful Report

Waggel is rated 4.6 based on 2,095 reviews