Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have added a pre-existing condition that my dog does not have! You are not allowed to do that legally. I’m disputing it and awaiting a response.”

Helpful Report

Hi Stephanie, as per our conversation it stated on your pets medical history that he suffered from Abdominal Distension. However, if your vet is able to confirm in writing that this is not the case then we will be more than happy to remove the exclusion. Kind regards, Mareia

“Thank you so much! It really helps you you break it all done and thank you for your personal message, very much appreciated.”

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“So easy to get pet insurance quickly”

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“Really good. pippin got very ill with pancreatitis and had numerous visits to the vets. Waggle were brilliant with their online chat advice and the claim process was straight forward.”

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“Easy and transparent”

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“What a load of trash - Don't take direct debit payments.”

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Hi Dominic, you will be pleased to hear that we will start accepting direct debit payments within the next couple of weeks. Our Tech Team are just finalising the details. Kind regards, Mareia

“Brilliantly easy and great policy”

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“good very easy to claim”

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“Excellent”

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“Wow that was so quick”

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“Only just joined but seems nice and simple to set up and no fuss”

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“Great so far”

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“Easy and quick to subscribe!”

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“All very satisfactory easy to understand and insure thank you.”

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“Very good so far - just purchased a policy”

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“Easy process and website attractive.Feels like it is about the animals not just making money”

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“Much easier to put a claim in , than I thought . I am not very IT savvy .”

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“Registration and cover easy and well laid out.”

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“I have just had my first renewal quote...Ouch! There have been no claims and my dog is only 4yrs old but the insurance has increased by 17.5%! I wanted to discuss it but they seem to discourage phone calls because there is no number evident on their web site without a lot of digging and neither do they show an e mail address. Instead, they try to push everyone to use the "chat" system. Not ideal but acceptable provided it worked properly (which in my case it didn't) but it also fails to consider that not everyone is a child of the mobile phone generation and some of us "oldies" have age related manual dexterity issues which makes it harder and more frustrating. That is hardly consumer friendly in my book. When I finally was able to get through to them to discuss it, they did not consider such an increase to be excessive and made no attempt at even a modest reduction which suggests that they are not focused on keeping their customers. I cannot comment on their claims handling because I have not needed to utilise the service but for me, if they are being niggardly about the premiums, that does not bode well should one have to make a claim. For me they have fallen at the first hurdle.”

Helpful Report

Hi, I am sorry to hear that you are unhappy with your renewal price, we have had a number of changes since your policy incepted. The main one being that we have changed how the excess is deducted from your overall coverage. The full invoice amount used to be deducted instead of just the amount paid. This change along with your pet's older age and vet inflation would account for the change in price. With regards to contacting us, you will find our phone number and email address in the policy wording, under the section titled “How to Contact Us”. We certainly don't want you thinking that the only way to contact us is through our chat system. If you have any further questions please do not hesitate to contact us. Kind regards, Mareia

“excellent”

Helpful Report

Waggel is rated 4.6 based on 2,094 reviews