Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.63

4.6 Rating 2,096 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

Write Your review

Tell us how Waggel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waggel is the first pet insurance that I actually feel like I understand. The sign up process was quick and easy, and I love the discounts that I get as a member - I've already made use of some of them, and discovered some great brands. I recently made my first claim, and it couldn't have been easier! I didn't have to talk to someone on the phone or fill out any complicated forms. It took less than 5 minutes to submit my claim, and within two weeks I received my payout. Really glad I made the switch to Waggel.”

Helpful Report

“Very good”

Helpful Report

“It’s early days, but so far I am impressed with the simplicity of the set-up, good pricing and ease of use I found at Waggel. Having just become a puppy owner for the first time, I was exasperated by how complicated and time consuming setting up insurance was for dogs. Luckily, I came across Waggel, and they automatically got my vote for getting rid of all the unnecessary jargon and silly ‘rules’ for insuring my dog. It took me about two minutes of simple questions to insurance my puppy, and both my cats. Am very pleased with them so far!”

Helpful Report

“Good information at the time of seeking a quote, and lots of flexibility to suit your pocket and needs. Friendly and helpful. Quick, personal responses to questions. Interesting website with lots of things to explore and offers to benefit from.”

Helpful Report

“I was with another insurance before. WHile they were fine, their price went up and up every year. I have two cats, not one, so I felt the increase in price twice each year. After 3 year I decided to switch and found Waggel. I searched a lot, read a lot and made sure I got all my info before deciding. In the end I wasn't sure between Bought by Many and Waggel. They both offer life cover and free video calls with vet, but decided for Waggel because Bought by Many only covers £150 towards dental treatment and only if it an accident, not an illness. Now, everyone who has had a cat before knows that is ridiculous. My cats are still very young so I hopefully dont need to worry about that for a while, but still. So far so good. I also like the app feature.”

Helpful Report

“Extremely easy to set up, compared to an antiquated insurer, who quoted us over double the cost of Waggel (for less cover) because of one of the breeds in my cross...needless to say if this company does what it says on the tin when the time comes, they have changed the face of pet insurance. Easy Peasy 😊”

Helpful Report

“Only joined 10 days ago but very easy and straightforward to sign up and reasonable charges (around £20 per month to cover 2 kittens). Hope the premium doesn't start going up or might need to reconsider! The free veterinary video call facility seems great! Also like the fact that the policy covers dental costs, and that you can supposedly make claims in such a hassle free manner - still to be tested though...!”

Helpful Report

“Really impressed with how quickly my claim was handled and how clear and transparent the decision was. Thank you for making this less painful than the vet was.”

Helpful Report

“Fantastic! Dealt with my claim really quickly and no hassle”

Helpful Report

“So far,admittedly limited,experience has been positive. Very concise and seemingly transparent portrayal of the "offer".Very easy to get quote and subsequently sign up.”

Helpful Report

“Really straightforward claims process that pays out just as the comprehensible policy wording would suggest, all online with no frustrating toing and froing on the phone. Highly recommend Waggel over the archaic pet insurance providers of old.”

Helpful Report

“Very good service”

Helpful Report

“Really good price and a friendly community. I've seen other reviews worried about not being able to find a phone number but I've had no problems with this.”

Helpful Report

“Very smooth and user friendly claim process.”

Helpful Report

“So far, so good! What a lovely bunch of people. Had a small issue with my payment (my fault), spoke to a waggeler and they sorted it in no time. Lovely friendly and efficient lot!”

Helpful Report

“The proof of any good insurance company is when you come to claim. I had a ridiculous renewal quote from another firm, so I decided it was finally time to shop around. Waggel offered a sensible price, with a lifetime policy. Obviously, pre-existing conditions were excluded, but I wanted some form of insurance. After only 4 weeks into my new policy, my greyhound needed investigations for breathlessness and coughing. He's 9, and I was very worried about him. After blood tests and xrays, nothing sinister was found, much to my relief. I put in a claim on my new Waggel policy. Such a simple process - I just wrote down briefly what was wrong, entered my vet's details, that's it! Quick and easy, and online. Waggel kept in touch with me throughout, and my claim was paid. Both staff I spoke to were helpful and polite, and a pleasure to deal with. Changing insurers is a bit daunting, especially as Waggel are pretty new, but I've been really happy with my experience with them.”

Helpful Report

“Hi. I was initially disappointed with Waggel when I was contacted about the claim in relation to it being seen from the notes that it was a pre-existing condition. This response and how it was communicated was at odds with the the dealings and perception of Waggle thus far. However, how you have now dealt with this by adding pre-existing to the policy and accepting this claim, has redeemed Waggle with me as not being 'like all the others'. Well done.”

Helpful Report

“Great so far. Truth will be if/when we need to claim though. The set of discounts is pretty good too.”

Helpful Report

“It's been very good, but I would have liked to talk to your team about renewal. I feel it's a competitive price compared to the crazy hikes that Pet Plan incorporates every year...but will you do the same? I'd like to know what my policy cost will be in say two years time and how much exponentially do you increase the premium each year? Julian WilkinsonWILLOW”

Helpful Report

“so easy to sign up, very impressed, great price. interested to experience the claims process when it becomes necessary.”

Helpful Report

Waggel is rated 4.6 based on 2,096 reviews