Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for such a prompt settlement”

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“Fine so far, but only just taken out the policy.”

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“Very good, nutritionist recommendation was very useful to help puppy food intake”

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“I’m so happy with my experience - my kitten developed a life threatening condition and the vet bills stacked up steadily… Waggel have paid up and it helps so much 💛”

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“Very easy and simple to understand and set up. No faffing with complicated jargon. I am hoping I will not have to review the claim side, but I have confidence if I do that I will receive great service.”

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“"So far so good"...nice & easy to get a competitive quote and, then buy the cover I wanted. Time will tell if this service carries through to when I may need to make a claim....”

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“ABSOLUTELY TREADFUL JOINED WAGGEL WITH MY SERVICE DOG TAMMY KNOWING AT SOME TIME WE WOULD TRAVEL AND SHE WOULD NEED TO COME WITH ME SO FAR WAGGEL HAS HELP PAY NONE OF MY VET BILLS VERY VERY VERY VERY POOR I WAS RECOMMENDED BY A FRIEND PLEASE ALL WAGGEL INSURANCE BE CAREFUL OF RECOMMENDING YOUR FRIEND”

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Hi Helen, Thank you for contacting Waggel, Tammy’s claims have not been declined and we are still waiting on his medical history from the vet. We have called the vet and sent them several emails but are still to hear back from them. Unfortunately, until we do not receive this information from the vet, we are unable to assess the claims. Your customer champion has prioritised these claims and as soon as we have received the documents from the vet, Tammy’s claims will be assessed immediately. Kind regards, Mareia

“Fabulous experience so far! The portals so easy to use and understand and the behaviour consultation option has been a lifesaver in being able to support me raising my pup!”

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“Absolutely brilliant..thank you Waggel for your transparency and easy to understand website...and step by step communication I'm really impressed...”

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“Really happy with Waggel. I like how easy it is, all online. Needed to change details and it was quick and painless and didn't cost anything. Made a claim, nice and easy, no fuss. Would recommend to family.”

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“All I can say is wow and thank you to Waggel. I admit I was a bit nervous venturing away from the traditional pet insurers but I absolutely love everything about Waggel. Claims have been amazing and the membership offers are fab. I’m very glad I took the plunge.”

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“Thankful for the claim approval, but the process was incredibly slow, taking 6 weeks as opposed to the estimated 2 weeks for a very simple claim.”

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Hi Tania, I would like to apologise for the delay in processing Ripley’s claim, I can see that on this occasion we did take longer than usual to approve the claim. There was some miscommunication regarding Ripley’s previous medical history which we were waiting on, however it was clarified by yourself that there wasn’t any. In addition, Ripley was noted as a different breed on his vet notes to what we had on our system, once the correct breed was confirmed this morning Ripley’s claim has been approved. Again I would like to apologise about the delay, going forward we have recruited addition Customer Champions and we will also be operating on weekends, so that our customers are able to contact us 7 days a week and there is no further delay in processing claims. Kind regards, Mareia

“Extremely positive and professional the advise given is definitely a step forward with the behavioural issues with my pup. Very impressed with the overall service received”

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“Thank you for being so very helpful! Very supportive and very straightforward!”

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Hi Joann, If you can send the invoice to hello@waggel.co.uk that would be great. Kind regards, Mareia

“Really easy to set up the insurance policy”

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“Impossible to unsubscribe. If you’re looking at this don’t tick yes to anything”

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Hi, At the bottom of our emails there is an unsubscribe button, if you click this you will be unsubscribed from receiving any future mail. Alternatively you can email me at complaints@waggel.co.uk and I will unsubscribe your email address. Kind regards, Mareia

“Our cockapoo, Bonnie, started with seizures at 3months of age & these continued at varying intervals until she died at 9 months old leaving us devastated with grief. The staff at Waggel went beyond their call of duty from Bonnie’s first illness. Easy contact, prompt payments with vets & myself, understanding our grief when Bonnie died by taking responsibility, acting independently, no fuss, giving me needed emotional support with their kind words, even sending a dog bereavement card impregnated with wild flower seeds to use when burying Bonnie’s ashes. Thank you all at Waggel, I am so very grateful, you have made this dreadful process bearable. I would recommend Waggel 100% to all pet owners. Bless you Sandra”

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“Waggel have been brilliant. The Claims process was simple and everyone was super helpful throughout the process via the chat support function. They made a really stressful situation with my dog a smooth and transparent process. Would definitely recommend.”

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“Brilliant customer service. They really care. Wouldn’t insure anywhere else!”

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Waggel is rated 4.6 based on 2,094 reviews