Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.63

4.6 Rating 2,096 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“So far good as just signed up hopefully will continue thanks”

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“Absolutely brilliant very very competitive.”

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“Refused to pay insurance claim and dreadful customer service.”

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Hi Dominic, I speak for the whole team when I say we were extremely disappointed to see your review. We pride ourselves on providing fair service and being transparent when we have to give bad news, as was the case with your claim. As your Customer Champion made you aware, your claim was for a pre-existing condition - as made clear by your vet. Insurance policies don’t typically cover conditions that have arisen prior to you taking out insurance, as was detailed to you in your policy documents and highlighted during the quote procedure prior to purchase. If you need me to explain to you in more detail what a pre-existing condition is I would be more than happy to give you a call and talk you through it. In regards to customer service, we were equally disappointed and confused by your remark. One of our Customer Champions got back to you the very next day after you reached out to us in the evening. I understand it can be difficult when faced with a unexpected bill, be that for a pet’s medical needs or otherwise but we are obliged to provide fair and consistent service to each of our customers. Paying out invalid claims wouldn’t be in line with our obligations nor our principals as a business. Hopefully once you‘ve had time to reflect you will revise or remove this review, and if not, all the best for the future. Ross - Co-Founder.

“Very easy to apply”

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“Very easy to use and get started - really liked the user experience and the way it all looks.”

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“Supportive and friendly team, always answer quickly and don't mind a chat. Vert caring about my cat and willing to go the extra mile to assist. Very happy with Waggle so far.”

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Glad you’re enjoying your time with us! That’s what happens when you hire pet/animal people rather than typical insurance people I guess! I’ll pass on your sentiments to our Customer Champions - thank you. Ross - Co-Founder

“Really Good”

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“Brilliant, so quick and easy. Thank you.”

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You’re welcome Taryna. Glad to have you! Ross - Co-Founder

“Have only just switched to Waggel but must say how impressed I was with how easy it was to join. It seems very fresh and straight forward. I feel peace of mind with the excellent cover I will receive without ridiculously inflated prices. Lots of savings too on others pet related services.”

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“Great simple policy and no hassle”

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“First Class, well pleased from start to finish.”

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“Just signed up, used the chat for a query I had and i was quickly connected and everything was explained well. Paying way less a month than the insurance my breeder put me on initially so hopefully it’s not a case of too good to be true! Excited about perks too :)”

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“If it seems too good to be true, it probably is” as they say. But not with Waggel 😉 Welcome aboard! Ross - Co-Founder.

“Straightforward and seamless”

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“Would have preferred to not use continuous payment authority”

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“Its been really easy to understand and very friendly on the online chat. When I found out that 'Bonnie'was a boy,whose name I changed to Clyde,Tarren dealt with it very quickly! The price is extremely good too.”

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“Amazing, I’ve never had a pet insurance where I’ve felt part of a family.”

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“Easy to use”

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“Good experience. But very early days. Easy to sign up to. Looks like a very good good service.”

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“Very easy to set up at a very good price”

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“Loved the pet behaviour expert, Junior was great 2 claims processed quickly and easily Now referred my brother and he’s about to sign up as it’s cheaper and easier than Petplan”

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Waggel is rated 4.6 based on 2,096 reviews