Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.64

4.6 Rating 2,094 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent throughout. Staff were extremely helpful during live chat, helped with starting claim and kept in regular touch by email and phone. Informed about claim decision within 1 day which gave peace of mind as Sam needed major surgery. Settlement was in bank in one working day. Can’t thank Waggel enough.”

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“Waggel have been absolutely fantastic for me .. very fair in their decision making ..”

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“Excellent service”

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“Fantastic service, thank you. All resolved within 5 days of the incident with no hassle at all.”

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“Excellent service from Waggel- I’ve had to make a couple of claims for my old doggy recently and the claim process has been really easy and straightforward.”

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“I can't thank everyone at waggle enough. Fantastic communication to any questions I had, & such a fast resolve to the claims. Thank you so much.”

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“Excellent. So easy to use! Communication, whether making a claim or contacting Customer Services is quick, simple and informative. I have had to make a few claims during the past 12 months for my boisterous accident prone pup and it couldn't have been easier! Would highly recommend.”

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“Excellent service so straight forward. Thank-you”

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“very good waiting for the catch that never came”

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“I am very pleased with the smooth and efficient way you handled my claim for Iolo’s dental operation. Thank you for making the whole process easy.”

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“Excellent, speedy service and kept me informed”

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“First time ever had a claim delt with very efficiently and good update as it was going on Thank You”

Waggel 5 star review on 22nd February 2022

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“Fantastic, my claim was approved in less than a week, and the process was very easy😀”

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“Wow what a fabulous company Waggle are. We were a bit concerned when we had to make claims for both our dogs at the same time from different vets as neither vets had dealt with or heard of them . What can I say the support has been amazing the process of claiming so easy and the time for the claim to be approved was less than a week .I will now be recommending them to everyone I'm that happy .Thank you Waggle for making everything so easy .”

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“I've been amazed by how understanding, supportive and compassionate the people who called me to discuss my claim were. I was really amazed to be honest that representatives of an insurance company were so helpful in trying to process my claim. Now I'm recommending Waggel to my friends who haven't got insurance for their dogs.”

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“Simple so far”

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“arketing… Please DO NOT believe all the marketing hype (or more frankly b******t) from the owners. They like to tell you how "different" they are to other insurers - the only difference is how you'll get offers for wine clubs, pet products etc etc on which I'm sure they get a commision. When it comes to the important bit, renewing the premium, you'll find they are like many other insurers, you will get massive increases. My dog is just over 2, a cross breed, perfectly healthy, has all his boosters, neutered and chipped and we have made NO claims. Guess what, the auto renewal premium went up just under 30 % !!! Absolutely shocking, when I spoke to them their attitude was basically tough, take it or leave it. I checked some of the other reputable insurers and got quotes for the same cover for just over half what Waggels renewal was. So, if you want wine club offers and "cheap" pet product offers, go ahead. But if you dont want your premium to increase by 30% for a healthy 2 year old dog, don't. Seriously please do not believe the marketing hype - they are not different”

Helpful Report

Hi Rowland, We are sorry to learn that you are unhappy with your renewal quote, however I believe that there has been some misunderstanding. I can assure you that your dogs renewal price has not increased by 30%, this would be unfair to our customers. For this precise reason we have a cap on our renewal calculator, so that it is not able to increase policies past a certain percentage. Prices are increased gradually upon renewal each year, so that when your pet does get older and may require more medical attention, there are no unpleasent price hikes. I will email you further details regarding your pets renewal quote. Kind regards, Mareia

“So quick and efficient, really friendly too”

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“I am impressed how quickly claim was resolved, and how great was the communication.”

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“Had a year with no claims for our six year old greyhound with no pre-existing conditions, but have received a 31% increase in my monthly premium come renewal time. I spoke with one of their polite advisers via live chat, but was told that there was nothing they could do. I was also informed during the coversation that they try to increase premiums "as gradually as we can". As Waggel say—pet insurance sucks!”

Helpful Report

Hi Alex, I am sorry to learn that you are unhappy with your renewal quote. Can you please email me at complaints@waggel.co.uk and I will look into this for you. Kind regards, Mareia

Waggel is rated 4.6 based on 2,094 reviews